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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
awen
WORKFLOW & AUTOMATION
PROMPT
The AI addendum states that User Data — defined as all inputs, Brain content, files, assets, and materials provided by or on behalf of the User — remains the sole property of the User. Awen is granted only a limited licence to process User Data for the duration reasonably necessary to provide the Services and complete retention, export, backup, security, or deletion processes. No transfer of prompt ownership to Awen is described.
OUTPUT
As between the parties and subject to applicable third-party rights, the User holds all rights in Output Content generated through the Services. Awen explicitly does not represent that intellectual property rights necessarily arise in Output Content, nor that Output Content is unique, registrable, protectable, non-infringing, or free from third-party rights. The User bears sole responsibility for evaluating suitability, conducting clearance, and performing legal analysis before any use or commercial exploitation. Awen retains all rights in Awen Materials and Third-Party Materials, and the assignment of Output Content does not extend to those.
TRAINING
The AI addendum contains an explicit, categorical prohibition: Awen shall not use any Inputs, Output Content, User Data, or other Confidential Information to train, fine-tune, evaluate, develop, or improve any machine-learning models, nor for analytics, benchmarking, product improvement, or any purpose unrelated to providing the Services. Any ML processing of User Data is limited to temporary, transient processing solely to generate Output Content. Awen is also obligated to contract with third-party model providers on terms that prohibit use of User Data to train or improve generally available models, to apply transient-processing or equivalent restrictions where available, and to not knowingly route User Data to provider configurations that use customer content for model training.
COMMERCIAL
The User is granted a limited, non-exclusive, non-sublicensable, non-transferable right to access and use the Services for internal professional business purposes only, subject to payment of applicable fees and compliance with the Terms. The User is solely responsible for the commercial exploitation of Output Content, including all necessary clearance and legal analysis prior to such exploitation. The User may not license, sell, transfer, assign, distribute, outsource, or otherwise make the Services available to third parties except as expressly authorised by Awen. Commercial capacity conditions for enterprise tiers are defined in applicable Subscription Agreements or Order Forms.
171 verified findings across the displayed surfaces.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
163 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
awen carries highly permissive license terms; Freshdesk Freddy AI carries highly permissive license terms.FOR ENTERPRISE: AWEN NOT RECOMMENDED · FRESHDESK FREDDY AI NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | AWEN | FRESHDESK FREDDY AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
awen
MED⚠ CAUTIONHIGH
The AI addendum states that User Data — defined as all inputs, Brain content, files, assets, and materials provided by or on behalf of the User — remains the sole property of the User. Awen is granted only a limited licence to process User Data for the duration reasonably necessary to provide the Services and complete retention, export, backup, security, or deletion processes. No transfer of prompt ownership to Awen is described.
“ Nothing in these Terms of Use shall transfer any ownership rights in the Solution to the User.”
Freshdesk Freddy AI
MEDHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“a. Ownership Rights. Customer Data is Customer’s Confidential Information. Customer and its licensors retain all rights, title, and interest in and to the Customer Data and all of Customer’s Confidential Information provided under this Agreement, and Freshworks obtains no rights…”
O
SURFACE 02
Output Ownership
awen
MED⚠ CAUTIONHIGH
As between the parties and subject to applicable third-party rights, the User holds all rights in Output Content generated through the Services. Awen explicitly does not represent that intellectual property rights necessarily arise in Output Content, nor that Output Content is unique, registrable, protectable, non-infringing, or free from third-party rights. The User bears sole responsibility for evaluating suitability, conducting clearance, and performing legal analysis before any use or commercial exploitation. Awen retains all rights in Awen Materials and Third-Party Materials, and the assignment of Output Content does not extend to those.
“ (c) similar or identical content generated independently for another user or existing independently of the Services.”
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
T
SURFACE 03
Model Training
awen
MED⚠ CAUTIONHIGH
The AI addendum contains an explicit, categorical prohibition: Awen shall not use any Inputs, Output Content, User Data, or other Confidential Information to train, fine-tune, evaluate, develop, or improve any machine-learning models, nor for analytics, benchmarking, product improvement, or any purpose unrelated to providing the Services. Any ML processing of User Data is limited to temporary, transient processing solely to generate Output Content. Awen is also obligated to contract with third-party model providers on terms that prohibit use of User Data to train or improve generally available models, to apply transient-processing or equivalent restrictions where available, and to not knowingly route User Data to provider configurations that use customer content for model training.
“ Any processing of User Data by machine-learning systems shall be limited to temporary, transient processing of Inputs solely to the extent necessary to generate Output Content for the User, and shall not result in the incorporation of User Data into shared, persistent, or deriva…”
Freshdesk Freddy AI
MED⚠ CAUTIONHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech.”
Call recordings are explicitly used for training speech recognition models. Consent is required from both parties, but the scope of 'product improvement' training is broad.
C
SURFACE 04
Commercial Use
awen
MED⚠ CAUTIONHIGH
The User is granted a limited, non-exclusive, non-sublicensable, non-transferable right to access and use the Services for internal professional business purposes only, subject to payment of applicable fees and compliance with the Terms. The User is solely responsible for the commercial exploitation of Output Content, including all necessary clearance and legal analysis prior to such exploitation. The User may not license, sell, transfer, assign, distribute, outsource, or otherwise make the Services available to third parties except as expressly authorised by Awen. Commercial capacity conditions for enterprise tiers are defined in applicable Subscription Agreements or Order Forms.
“ (c) Top-Ups are non-refundable once purchased.”
Freshdesk Freddy AI
MED⚠ CAUTIONHIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
“ c. Use Restrictions . Customer agrees not to use the Freshworks Technology: (i) to process data on behalf of any third party other than Customer’s Users and End Users; (ii) in violation of applicable laws; (iii) to store or transmit any content that infringes upon any third part…”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
awen
MED⚠ CAUTIONHIGH
—
“ This licence continues only for the duration reasonably necessary to provide the Services and complete any applicable retention, export, backup, security, or deletion process.”
Freshdesk Freddy AI
MED⚠ CAUTIONHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“We determine the retention period for each of the categories of personal information listed above based on (1) the length of time we need to retain the information to achieve the business or commercial purpose for which it was obtained, (2) any legal or regulatory requirements ap…”
Retention periods are not specified; instead, a multi-factor discretionary framework is used. Data could be retained indefinitely under 'internal operational needs' or anticipated litigation grounds.
$
SURFACE 06
Tier Differences
awen
MEDHIGH
—
“ Users shall have access within their account interface to usage-related information, including where applicable:”
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available