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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Arini
WORKFLOW & AUTOMATION
PROMPT
Not addressed in the provided citations. No clauses governing user prompt ownership appear in the sourced material.
OUTPUT
Not addressed in the provided citations. No clauses governing ownership of AI-generated outputs appear in the sourced material.
TRAINING
One citation addresses training-adjacent use: chat transcripts are retained for up to 24 months explicitly for 'quality assurance and staff training purposes.' No citations address whether user inputs or outputs are used to train AI/ML models. Training use in the broader machine-learning sense is not addressed.
COMMERCIAL
Personal information is collected and disclosed for 'business purposes' or 'commercial purposes' as defined under CCPA/CPRA. Third-party service providers may use personal data for advertising, marketing, and analytics, which may constitute a 'sale' or 'sharing' under CCPA/CPRA. Personal data is shared with affiliates, business partners, and service providers for promotions and advertising. Contracts with recipients require confidentiality and limit use to the stated purpose. Transaction records are retained up to 10 years for tax and financial compliance.
Not yet scored — verified corpus incomplete.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
129 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Freshdesk Freddy AI carries the most permissive license terms of the set; Arini has no scored posture yet (unrated).FOR ENTERPRISE: ARINI NOT YET SCORED · FRESHDESK FREDDY AI NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | ARINI | FRESHDESK FREDDY AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Arini
UNRATED
Not addressed in the provided citations. No clauses governing user prompt ownership appear in the sourced material.
No citation available
Freshdesk Freddy AI
LOWHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.”
O
SURFACE 02
Output Ownership
Arini
UNRATED
Not addressed in the provided citations. No clauses governing ownership of AI-generated outputs appear in the sourced material.
No citation available
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
T
SURFACE 03
Model Training
Arini
UNRATED
One citation addresses training-adjacent use: chat transcripts are retained for up to 24 months explicitly for 'quality assurance and staff training purposes.' No citations address whether user inputs or outputs are used to train AI/ML models. Training use in the broader machine-learning sense is not addressed.
No citation available
Freshdesk Freddy AI
MEDHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“ For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. For Freshchat, Freshworks and Freshmarkete…”
C
SURFACE 04
Commercial Use
Arini
MEDUNRATED
Personal information is collected and disclosed for 'business purposes' or 'commercial purposes' as defined under CCPA/CPRA. Third-party service providers may use personal data for advertising, marketing, and analytics, which may constitute a 'sale' or 'sharing' under CCPA/CPRA. Personal data is shared with affiliates, business partners, and service providers for promotions and advertising. Contracts with recipients require confidentiality and limit use to the stated purpose. Transaction records are retained up to 10 years for tax and financial compliance.
“ We may use or disclose personal information We collect for "business purposes" or "commercial purposes" (as defined under the CCPA/CPRA), which may include the following examples:”
Freshdesk Freddy AI
HIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
No citation available
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Arini
MED⚠ CAUTIONUNRATED
—
“ Legal claims: Data is necessary to establish, exercise, or defend legal claims.”
Freshdesk Freddy AI
MEDHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“ Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or…”
$
SURFACE 06
Tier Differences
Arini
UNRATED
—
No citation available
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available