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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Anara
WORKFLOW & AUTOMATION
PROMPT
User Data intellectual property rights are retained solely by the user. However, by providing User Data, users grant Anara a non-exclusive, royalty-free, fully-paid-up license to use that data (a) during the Subscription Term for service performance, and (b) perpetually and irrevocably to create Aggregated Statistics. All right, title, and interest in Aggregated Statistics derived from User Data belong solely to Anara. For Feedback specifically, where assignment is prohibited by law, users grant Anara an exclusive, transferable, worldwide, royalty-free, sublicensable license to use and exploit Feedback in Anara's sole discretion.
OUTPUT
To the extent Anara obtains any intellectual property rights in outputs generated through users' use of the Platform with their User Data ('Customer Results'), Anara assigns and agrees to assign all right, title, and interest in those Customer Results back to the user. A desktop application license is granted as limited, non-exclusive, non-transferable, non-sublicensable, and restricted to internal business purposes during the Subscription Term. Users are cautioned that due to the nature of machine learning, outputs may not be unique and the Platform may generate the same or similar output for third parties.
TRAINING
The Terms acknowledge that certain Services utilize machine learning and artificial intelligence to process User Data and generate documents and results. Users grant Anara a perpetual, irrevocable license to use User Data to create Aggregated Statistics. No explicit prohibition on using User Data for model training is stated. Enterprise or business customers processing Personal Data under applicable state privacy laws may enter into a separate data processing addendum with Anara. Beyond Aggregated Statistics creation, the Terms do not directly address whether User Data is used to train underlying models.
COMMERCIAL
Users are granted only a limited, personal, non-exclusive, non-transferable license for personal, non-commercial use of Site Materials. The Mobile Application license is similarly limited to personal use on one registered device. Users are expressly prohibited from renting, leasing, distributing, reselling, sublicensing, or otherwise transferring rights to the Services, Mobile Applications, or Anara Applications. Use for timesharing or for the benefit of any third party is prohibited. Derivative works, modifications, and reverse engineering are also prohibited. A desktop application license is available for internal business purposes under subscription terms.
Not yet scored — verified corpus incomplete.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
129 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Freshdesk Freddy AI carries the most permissive license terms of the set; Anara has no scored posture yet (unrated).FOR ENTERPRISE: ANARA NOT YET SCORED · FRESHDESK FREDDY AI NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | ANARA | FRESHDESK FREDDY AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Anara
MED⚠ CAUTIONUNRATED
User Data intellectual property rights are retained solely by the user. However, by providing User Data, users grant Anara a non-exclusive, royalty-free, fully-paid-up license to use that data (a) during the Subscription Term for service performance, and (b) perpetually and irrevocably to create Aggregated Statistics. All right, title, and interest in Aggregated Statistics derived from User Data belong solely to Anara. For Feedback specifically, where assignment is prohibited by law, users grant Anara an exclusive, transferable, worldwide, royalty-free, sublicensable license to use and exploit Feedback in Anara's sole discretion.
“ As between Anara and you, all right, title and interest in the Platform, all software, models and algorithms used to provide the Platform, the Mobile Applications, the Anara Applications and any other Anara materials furnished or made available hereunder, and all modifications,…”
Freshdesk Freddy AI
LOWHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.”
O
SURFACE 02
Output Ownership
Anara
MEDUNRATED
To the extent Anara obtains any intellectual property rights in outputs generated through users' use of the Platform with their User Data ('Customer Results'), Anara assigns and agrees to assign all right, title, and interest in those Customer Results back to the user. A desktop application license is granted as limited, non-exclusive, non-transferable, non-sublicensable, and restricted to internal business purposes during the Subscription Term. Users are cautioned that due to the nature of machine learning, outputs may not be unique and the Platform may generate the same or similar output for third parties.
“ You acknowledge and agree that certain of the Services utilize machine learning and artificial intelligence to process User Data and generate documents and other results. To the extent Anara obtains any intellectual property rights in or to any such output generated and returned…”
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
T
SURFACE 03
Model Training
Anara
MEDUNRATED
The Terms acknowledge that certain Services utilize machine learning and artificial intelligence to process User Data and generate documents and results. Users grant Anara a perpetual, irrevocable license to use User Data to create Aggregated Statistics. No explicit prohibition on using User Data for model training is stated. Enterprise or business customers processing Personal Data under applicable state privacy laws may enter into a separate data processing addendum with Anara. Beyond Aggregated Statistics creation, the Terms do not directly address whether User Data is used to train underlying models.
“ To the extent you provide Anara with or access to any data or materials owned, and/or licensed to you ("User Data"), you hereby grant Anara a non-exclusive, royalty-free, fully-paid-up right and license to use such User Data (a) during the relevant Subscription Term(s), for the…”
Freshdesk Freddy AI
MEDHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“ For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. For Freshchat, Freshworks and Freshmarkete…”
C
SURFACE 04
Commercial Use
Anara
MED⚠ CAUTIONUNRATED
Users are granted only a limited, personal, non-exclusive, non-transferable license for personal, non-commercial use of Site Materials. The Mobile Application license is similarly limited to personal use on one registered device. Users are expressly prohibited from renting, leasing, distributing, reselling, sublicensing, or otherwise transferring rights to the Services, Mobile Applications, or Anara Applications. Use for timesharing or for the benefit of any third party is prohibited. Derivative works, modifications, and reverse engineering are also prohibited. A desktop application license is available for internal business purposes under subscription terms.
“ You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or rest…”
Freshdesk Freddy AI
HIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
No citation available
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Anara
MED⚠ CAUTIONUNRATED
—
“ NOTE: the Services are not designed or intended to collect or process sensitive personal information, such as health or financial information. ”
Freshdesk Freddy AI
MEDHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“ Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or…”
$
SURFACE 06
Tier Differences
Anara
MEDUNRATED
—
“ If you elect to pay by credit card, Anara or our third-party payment processor will charge your payment method on the date that you subscribe to use the applicable Service(s). By providing a payment method, you expressly authorize Anara and/or our third-party payment processor t…”
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available