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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Ambral
WORKFLOW & AUTOMATION
PROMPT
The cited terms do not directly address ownership of user-submitted prompts or inputs. The only relevant citation grants users a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes — this governs site access, not prompt ownership. Prompt ownership is not addressed in the provided citations.
OUTPUT
The cited terms do not explicitly address ownership of AI-generated outputs. However, one MED-rated citation establishes that user-submitted feedback or suggestions grant Ambral a perpetual, irrevocable, worldwide, non-exclusive, royalty-free license to use that content freely, for any purpose, without attribution. This clause applies to feedback specifically, not outputs broadly. Output ownership as a distinct category is not otherwise addressed in the provided citations.
TRAINING
The provided citations do not address whether user prompts, inputs, or outputs may be used to train AI models. This topic is not covered by any of the cited sources.
COMMERCIAL
User access to the Site is explicitly limited to personal, non-commercial purposes under a revocable, non-transferable license. No citations address commercial licensing tiers beyond a note that Enterprise Agreements govern in cases of conflict with standard Terms. Broader commercial use rights are not addressed in the provided citations.
Not yet scored — verified corpus incomplete.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
129 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Freshdesk Freddy AI carries the most permissive license terms of the set; Ambral has no scored posture yet (unrated).FOR ENTERPRISE: AMBRAL NOT YET SCORED · FRESHDESK FREDDY AI NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | AMBRAL | FRESHDESK FREDDY AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Ambral
MEDUNRATED
The cited terms do not directly address ownership of user-submitted prompts or inputs. The only relevant citation grants users a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes — this governs site access, not prompt ownership. Prompt ownership is not addressed in the provided citations.
“ 6. **Feedback.** If you share feedback or suggestions about the Site with us, you grant us a perpetual, irrevocable, worldwide, non-exclusive, fully-paid, royalty-free license to use that feedback freely, in any manner and for any purpose, without attribution. Please do not s…”
Freshdesk Freddy AI
LOWHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.”
O
SURFACE 02
Output Ownership
Ambral
MED⚠ CAUTIONUNRATED
The cited terms do not explicitly address ownership of AI-generated outputs. However, one MED-rated citation establishes that user-submitted feedback or suggestions grant Ambral a perpetual, irrevocable, worldwide, non-exclusive, royalty-free license to use that content freely, for any purpose, without attribution. This clause applies to feedback specifically, not outputs broadly. Output ownership as a distinct category is not otherwise addressed in the provided citations.
“ 7. 10.7. **Copyright/Trademark.** Copyright © 2026 Helium AI, Corp.. All rights reserved. All trademarks, logos, and service marks displayed on the Site are owned by Company or third parties. You may not use any of them without prior written consent from the owner.”
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
T
SURFACE 03
Model Training
Ambral
MEDUNRATED
The provided citations do not address whether user prompts, inputs, or outputs may be used to train AI models. This topic is not covered by any of the cited sources.
“**Training data.** As set out in the How we use your personal information section, we may use your personal information, provided it is aggregated, de-identified and/or anonymized, to train our AI models and for other machine learning purposes. This helps improve the Service. If…”
Freshdesk Freddy AI
MEDHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“ For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. For Freshchat, Freshworks and Freshmarkete…”
C
SURFACE 04
Commercial Use
Ambral
MED⚠ CAUTIONUNRATED
User access to the Site is explicitly limited to personal, non-commercial purposes under a revocable, non-transferable license. No citations address commercial licensing tiers beyond a note that Enterprise Agreements govern in cases of conflict with standard Terms. Broader commercial use rights are not addressed in the provided citations.
“ 2. **Restrictions.** You may not: (i) license, sell, rent, lease, transfer, assign, distribute, or commercially exploit the Site or any content on it; (ii) modify, create derivative works from, disassemble, reverse-compile, or reverse-engineer any part of the Site; (iii) acce…”
Freshdesk Freddy AI
HIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
No citation available
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Ambral
MED⚠ CAUTIONUNRATED
—
“- **Deidentification**. We do not attempt to reidentify deidentified information derived from personal information, except for the purpose of testing whether our deidentification processes comply with applicable law.”
Freshdesk Freddy AI
MEDHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“ Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or…”
$
SURFACE 06
Tier Differences
Ambral
UNRATED
—
No citation available
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available