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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
AiSDR
WORKFLOW & AUTOMATION
PROMPT
Users retain all rights to Customer Data they submit or collect via the Service. By posting Content, users warrant they own it or have rights to use it. However, by submitting information, users grant AiSDR the right to share that information with third parties subject to the Privacy Policy. AiSDR also retains the right to use the customer's name and company logo on its website and customer list.
OUTPUT
Output ownership is not directly addressed in the cited terms. Feedback submitted by users is subject to a significant carve-out: users cannot retain, acquire, or assert any IP right in Feedback. Where ownership transfer of Feedback is legally impossible, users must grant AiSDR an exclusive, transferable, irrevocable, sublicensable, perpetual, free-of-charge right to use, copy, modify, create derivatives from, publish, distribute, and commercialize that Feedback in any manner and for any purpose. If AI-generated outputs constitute 'Feedback' under this definition, user rights over such outputs would be severely limited.
TRAINING
AiSDR explicitly states it may use Customer Data for machine learning to support and develop features and functionality within the Service and similar products and services. No opt-out mechanism for this use is cited in the provided terms. The scope ('similar products and services') extends beyond the user's own service instance.
COMMERCIAL
Users are prohibited from distributing, modifying, transmitting, reusing, downloading, reposting, copying, or using Content — in whole or in part — for commercial purposes or personal gain without express advance written written permission from AiSDR. Use of the Service to send spam, harvest-sourced emails, or messages violating CAN-SPAM, CASL, or GDPR is prohibited. Users may not commercially exploit or resell the Service to third parties. AiSDR retains all IP rights to the Service itself.
137 verified findings across the displayed surfaces.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
129 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
AiSDR carries highly permissive license terms; Freshdesk Freddy AI carries highly permissive license terms.FOR ENTERPRISE: AISDR NOT RECOMMENDED · FRESHDESK FREDDY AI NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | AISDR | FRESHDESK FREDDY AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
AiSDR
LOWHIGH
Users retain all rights to Customer Data they submit or collect via the Service. By posting Content, users warrant they own it or have rights to use it. However, by submitting information, users grant AiSDR the right to share that information with third parties subject to the Privacy Policy. AiSDR also retains the right to use the customer's name and company logo on its website and customer list.
“ You own and retain all rights to all information that you submit or collect via the Service (“Customer Data”). This Agreement does not grant us any ownership rights to Customer Data. You grant permission to us and our licensors to use the Customer Data only as necessary to provi…”
Freshdesk Freddy AI
LOWHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.”
O
SURFACE 02
Output Ownership
AiSDR
MED⚠ CAUTIONHIGH
Output ownership is not directly addressed in the cited terms. Feedback submitted by users is subject to a significant carve-out: users cannot retain, acquire, or assert any IP right in Feedback. Where ownership transfer of Feedback is legally impossible, users must grant AiSDR an exclusive, transferable, irrevocable, sublicensable, perpetual, free-of-charge right to use, copy, modify, create derivatives from, publish, distribute, and commercialize that Feedback in any manner and for any purpose. If AI-generated outputs constitute 'Feedback' under this definition, user rights over such outputs would be severely limited.
“ In addition, Content found on or through this Service are the property of AiSDR Inc. or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain,…”
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
T
SURFACE 03
Model Training
AiSDR
MEDHIGH
AiSDR explicitly states it may use Customer Data for machine learning to support and develop features and functionality within the Service and similar products and services. No opt-out mechanism for this use is cited in the provided terms. The scope ('similar products and services') extends beyond the user's own service instance.
“ We may use Customer Data for machine learning to support and develop features and functionality within the Service and similar products and services. You instruct us to use Customer Data for such purposes. You may opt-out of having your Customer Data used for machine learning by…”
Freshdesk Freddy AI
MEDHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“ For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. For Freshchat, Freshworks and Freshmarkete…”
C
SURFACE 04
Commercial Use
AiSDR
MED⚠ CAUTIONHIGH
Users are prohibited from distributing, modifying, transmitting, reusing, downloading, reposting, copying, or using Content — in whole or in part — for commercial purposes or personal gain without express advance written written permission from AiSDR. Use of the Service to send spam, harvest-sourced emails, or messages violating CAN-SPAM, CASL, or GDPR is prohibited. Users may not commercially exploit or resell the Service to third parties. AiSDR retains all IP rights to the Service itself.
“ You will use the Service for your internal business purposes and will not: (i) willfully tamper with the security of the Service or tamper with our customer accounts; (ii) access data on the Service not intended for you; (iii) log into a server or account on the Service that you…”
Freshdesk Freddy AI
HIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
No citation available
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
AiSDR
MED⚠ CAUTIONHIGH
—
“ We will not use Customer Data to contact any individual or company except as you direct or otherwise permit. We will use Customer Data only in order to provide the Service to you and only as permitted by applicable law and this Agreement. ”
Freshdesk Freddy AI
MEDHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“ Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or…”
$
SURFACE 06
Tier Differences
AiSDR
MED⚠ CAUTIONHIGH
—
“ This Agreement may not otherwise be terminated prior to the end of the Subscription term.”
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available