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Not yet scored — verified corpus incomplete.
Not yet scored — verified corpus incomplete.
Empty Comparison Slot
AI21 Labs has no scored posture yet (unrated); Freshdesk Freddy AI has no scored posture yet (unrated).FOR ENTERPRISE: AI21 LABS NOT YET SCORED · FRESHDESK FREDDY AI NOT YET SCORED
| RISK SURFACE | AI21 LABS | FRESHDESK FREDDY AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
“ 8.1. Ownership of AI21 Technology . Notwithstanding anything in this Agreement to the contrary, AI21 (and/or its licensors and suppliers, as applicable) is, and shall be, the sole and exclusive owner of all right, title and interest (including without limitation all Intellectual…”
“a. Ownership Rights. Customer Data is Customer’s Confidential Information. Customer and its licensors retain all rights, title, and interest in and to the Customer Data and all of Customer’s Confidential Information provided under this Agreement, and Freshworks obtains no rights…”
“ 4.12. Documentation . Customer shall use the AI21 Solutions and the Output in accordance with the Documentation. For such purposes, the Documentation is hereby incorporated by reference into this Agreement.”
“ 7.8. License to Customer Content and Output . Customer hereby grants to AI21 and its Affiliates a worldwide, non-exclusive, royalty-free, paid-up, sublicensable (to AI21’s data subprocessors, Hosting Providers, as well as to third party service providers engaged by AI21 in…”
“For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech.”
Call recordings are explicitly used for training speech recognition models. Consent is required from both parties, but the scope of 'product improvement' training is broad.
“ remove, alter, or conceal any copyright, trademark, or other proprietary rights notices displayed on or in any AI21 Technology; ”
“ c. Use Restrictions . Customer agrees not to use the Freshworks Technology: (i) to process data on behalf of any third party other than Customer’s Users and End Users; (ii) in violation of applicable laws; (iii) to store or transmit any content that infringes upon any third part…”
“ Downloading, exfiltrating, copying, or otherwise retaining AI21 Labs data or AI21 Labs client data that does not belong to you;”
“We determine the retention period for each of the categories of personal information listed above based on (1) the length of time we need to retain the information to achieve the business or commercial purpose for which it was obtained, (2) any legal or regulatory requirements ap…”
Retention periods are not specified; instead, a multi-factor discretionary framework is used. Data could be retained indefinitely under 'internal operational needs' or anticipated litigation grounds.
“ 4.5. Subscription Scope . For the avoidance of doubt: (a) the Subscription is subject to the applicable Subscription Scope, and Customer shall not use any technical or other means within, or external to, the AI21 Solution to exceed or circumvent the Subscription Scope, and (b) t…”