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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Act One By Runway
WORKFLOW & AUTOMATION
PROMPT
Users retain responsibility for all content they upload or submit ('Your Content,' including Inputs). However, by using the Services, users grant Company a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, transferable, and sublicensable license to host, use, distribute, reproduce, modify, adapt, publicly perform, and publicly display Your Content for operating and providing the Services. A separate, equally broad license is granted for any Inputs and Outputs 'Made Available' or generated during use. Users have no expectation of privacy concerning transmission of Your Content. Company has no obligation to store Your Content unless separately agreed in writing, and may remove it at sole discretion.
OUTPUT
Company grants users only a limited, non-exclusive, non-transferable, non-sublicensable, revocable software license for personal or internal business use. Simultaneously, users grant Company a non-exclusive, irrevocable, perpetual, worldwide, royalty-free, transferable, and sublicensable license to use any Inputs and Outputs generated in connection with the Services. A similarly broad license applies to Feedback. When Outputs are publicly posted, users represent they hold perpetual, irrevocable, worldwide rights to that content — but the Company's concurrent broad license over those same Outputs is not waived. No citation explicitly assigns copyright ownership of Outputs to the user.
TRAINING
Users explicitly acknowledge that Inputs and Outputs may be used by Company to train and improve its AI models, algorithms, and related technology, products, and services — including for labeling, classification, content moderation, and model training purposes. This is stated as an acknowledgment, not a consent toggle, suggesting it is a baseline condition of use. Users are simultaneously prohibited from using the Services or Outputs to create, train, develop, or improve similar or competitive products or services.
COMMERCIAL
Company does not restrict users' commercial use of their Outputs, subject to compliance with the Agreement. No additional licensing fee or approval process for commercial use of Outputs is cited. However, users are prohibited from using Outputs to build competing or similar AI products or services. Users must indemnify Company for losses arising from their Content or use of the Services, but the terms note this indemnity obligation does not cover unconscionable commercial practices, fraud, or deception by Company itself.
125 verified findings across the displayed surfaces.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
129 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Act One By Runway carries highly permissive license terms; Freshdesk Freddy AI carries highly permissive license terms.FOR ENTERPRISE: ACT ONE BY RUNWAY NOT RECOMMENDED · FRESHDESK FREDDY AI NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | ACT ONE BY RUNWAY | FRESHDESK FREDDY AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Act One By Runway
MEDHIGH
Users retain responsibility for all content they upload or submit ('Your Content,' including Inputs). However, by using the Services, users grant Company a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, transferable, and sublicensable license to host, use, distribute, reproduce, modify, adapt, publicly perform, and publicly display Your Content for operating and providing the Services. A separate, equally broad license is granted for any Inputs and Outputs 'Made Available' or generated during use. Users have no expectation of privacy concerning transmission of Your Content. Company has no obligation to store Your Content unless separately agreed in writing, and may remove it at sole discretion.
“ 3.1 Types of Content. You, and not Company, are entirely responsible for all images, video, audio, audio visual, text, materials, and other content (collectively, “ Content ”) that you, your Registered Users, or end users of Your Application upload, post, email, transmit or othe…”
Freshdesk Freddy AI
LOWHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.”
O
SURFACE 02
Output Ownership
Act One By Runway
MEDHIGH
Company grants users only a limited, non-exclusive, non-transferable, non-sublicensable, revocable software license for personal or internal business use. Simultaneously, users grant Company a non-exclusive, irrevocable, perpetual, worldwide, royalty-free, transferable, and sublicensable license to use any Inputs and Outputs generated in connection with the Services. A similarly broad license applies to Feedback. When Outputs are publicly posted, users represent they hold perpetual, irrevocable, worldwide rights to that content — but the Company's concurrent broad license over those same Outputs is not waived. No citation explicitly assigns copyright ownership of Outputs to the user.
“ 4.1 The Services. Except with respect to Your Content and User Content, you agree that Company and its suppliers own all rights, title and interest in the Services and the Custom Avatars. You will not remove, alter or obscure any copyright, trademark, service mark or other propr…”
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
T
SURFACE 03
Model Training
Act One By Runway
MEDHIGH
Users explicitly acknowledge that Inputs and Outputs may be used by Company to train and improve its AI models, algorithms, and related technology, products, and services — including for labeling, classification, content moderation, and model training purposes. This is stated as an acknowledgment, not a consent toggle, suggesting it is a baseline condition of use. Users are simultaneously prohibited from using the Services or Outputs to create, train, develop, or improve similar or competitive products or services.
“ 4.3 License to Your Content. Subject to any applicable account settings that you select, you grant Company a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive and fully sublicensable right (including any moral rights) and license to host, use, license, d…”
Freshdesk Freddy AI
MEDHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“ For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. For Freshchat, Freshworks and Freshmarkete…”
C
SURFACE 04
Commercial Use
Act One By Runway
MED⚠ CAUTIONHIGH
Company does not restrict users' commercial use of their Outputs, subject to compliance with the Agreement. No additional licensing fee or approval process for commercial use of Outputs is cited. However, users are prohibited from using Outputs to build competing or similar AI products or services. Users must indemnify Company for losses arising from their Content or use of the Services, but the terms note this indemnity obligation does not cover unconscionable commercial practices, fraud, or deception by Company itself.
“Any future release, update or other addition to the Services shall be subject to the Agreement. Company, its suppliers and service providers reserve all rights not granted in the Agreement. Any unauthorized use of any Services terminates the licenses granted by Company pursuant t…”
Freshdesk Freddy AI
HIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
No citation available
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Act One By Runway
MED⚠ CAUTIONHIGH
—
“ Please note that certain information may be exempt from such requests under applicable law. For example, we may retain certain information for legal compliance and to secure the Service. We may need certain information to provide the Service to you; if you ask us to delete it, y…”
Freshdesk Freddy AI
MEDHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“ Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or…”
$
SURFACE 06
Tier Differences
Act One By Runway
MED⚠ CAUTIONHIGH
—
“ From time to time, we may offer trial, discounted, or other promotional subscription fees. Such trial or promotional memberships are subject to the terms of this Section 8.4 except as otherwise stated in the promotional offer, including which users are eligible for the promotion…”
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available