{"platform":"Botpress","slug":"botpress","category":"Workflow & Automation","website":"https://botpress.com","risk_rating":"high","verification":"fully_verified","verification_detail":{"tier":"fully_verified","partial_reason_code":"none","partial_reason_label":"Complete","blocked_core_documents":[]},"rating":{"value":"high","unknown_reason_code":"none","unknown_reason_label":"Rated"},"corpus_status":"corpus_complete","canonical":"https://airinetwork.com/platform/botpress","machine_url":"https://airinetwork.com/api/machine/platform/botpress","last_reviewed":"2026-08-10","findings_count":157,"findings":[{"surface":"prompt_ownership","risk":"low","confidence":"high","tier":"All","verified":true,"quote":" Customer acknowledges and agrees that, as between Customer and Botpress, Botpress owns all worldwide right, title and interest, including all Intellectual Property Rights, in and to: (i) the Botpress Infrastructure; (ii) the Software; (iii) the “look and feel” and the user interface of the Software; (iv) Documentation; and (v) any modifications, enhancements, upgrades, updates or customization to the Software or Documentation (“ Improvements ”), including those Improvements made at the request or at the expense of Customer and Improvements involving Customer’s participation. Customer does not acquire any right, title or ownership interest of any kind, express or implied, in any of the foregoing other than the authorization to Use the Software granted herein, subject to all restrictions set forth herein. ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20Customer%20acknowledges%20and,set%20forth%20herein.%20","structural_citation":"§ 8.1 (Ownership)","citation_basis":"section_number","char_start":25338,"char_end":26154,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"output_ownership","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The parties acknowledge that their intent is that the Software remain the property of Botpress and the result of Customer’s work with the Software be the property of the Customer. As between Customer and Botpress, Customer shall exclusively own the Intellectual Property Rights in and to Customer Bots. If Intellectual Property Rights in or to Customer Bots are initially owned by Botpress or by Botpress employees or subcontractors by operation of law or otherwise, Botpress agrees to assign to Customer any such Intellectual Property Rights as they are created. ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20The%20parties%20acknowledge,they%20are%20created.%20","structural_citation":"§ 8.3 (Customer Bots)","citation_basis":"section_number","char_start":27162,"char_end":27727,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"output_ownership","risk":"low","confidence":"high","tier":"All","verified":true,"quote":" Botpress acknowledges and agrees that as between Customer and Botpress, all worldwide right, title and interest, including all Intellectual Property Rights in and to the Customer Data, shall be the exclusive property of Customer. Botpress does not acquire any rights, title or ownership interest of any kind whatsoever, express or implied, in any of the Customer Data, other than the license granted herein. ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20Botpress%20acknowledges%20and,license%20granted%20herein.%20","structural_citation":"§ 9.1 (Customer Data)","citation_basis":"section_number","char_start":28413,"char_end":28822,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"training_use","risk":"low","confidence":"high","tier":"All","verified":true,"quote":" We use the content updated to the Customer Bot for the sole purpose of providing the Service to our Customers. ‍ \n We do not use this content for any other purpose, including to perform analytics and model improvements, create algorithms or for training purposes. ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20We%20use%20the,for%20training%20purposes.%20","structural_citation":"Privacy Policy › “The IP address from which a device accesses the Service”","citation_basis":"heading_path","char_start":3939,"char_end":4204,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" f) use the Software Services or the Software to develop software having features or functionality similar to the Software; ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20f)%20use%20the,to%20the%20Software%3B%20","structural_citation":"§ 2.7 (Prohibited Use)","citation_basis":"section_number","char_start":14437,"char_end":14561,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Subject to the Customer’s and Authorized Users’ compliance with this Agreement, Botpress agrees to allow the Authorized Users to access and Use the Software Services through the Botpress Infrastructure. ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20Subject%20to%20the,the%20Botpress%20Infrastructure.%20","structural_citation":"§ 2.1 (Access to Software)","citation_basis":"section_number","char_start":10500,"char_end":10704,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Subject to the terms and conditions of the Agreement, Botpress grants the Customer a limited, revocable, non-transferable, non-exclusive, right (without the right to sublicense) to access and use the Botpress Content and to reproduce Botpress Content only to the extent reasonably necessary to Use the Software Services. ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20Subject%20to%20the,the%20Software%20Services.%20","structural_citation":"§ 3.1 (License)","citation_basis":"section_number","char_start":17337,"char_end":17659,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Some Botpress Content may be available under other terms and conditions such as open-source licenses (for example AGPL3). Any use, modification and dissemination of Botpress Content conveyed under an open-source license is subject to the terms and conditions of the applicable license. For the avoidance of doubt, the Customer is not authorized to bundle Botpress Content available pursuant to these Terms of Service with content available under an open-source license for further distribution. ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20Some%20Botpress%20Content,for%20further%20distribution.%20","structural_citation":"§ 3.2 (Open-Source Content)","citation_basis":"section_number","char_start":17693,"char_end":18189,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"commercial_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Customer authorizes Botpress to display its name, trademark and logo on a website and on any other material promoting the Platform for the sole purpose of identifying the Customer as a user of the Platform. This authorization is subject to the Customer's reasonable requirements regarding the use of its trademarks and logos and may be withdrawn by written notice at any time. \n Botpress will be given a reasonable time to respond to the withdrawal of authorization and will have no obligation with respect to printed material already in circulation and materials no longer under its control. ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20The%20Customer%20authorizes,under%20its%20control.%20","structural_citation":"§ 8.4 (List of Customers)","citation_basis":"section_number","char_start":27759,"char_end":28357,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" “Acceptable Use Policies” means policies adopted from time to time by Botpress and its service providers to govern responsible and ethical use of the Software and its capabilities. \n “Affiliate” means any entity that directly or indirectly controls or is controlled by, or is under common control with, the party specified. For purposes of this definition, “control” means direct or indirect ownership of more than fifty percent (50%) of the voting interests of the subject entity. \n “Agreement” means these Terms of Service, including the applicable Proposal(s) (for Enterprise Plans) and all schedules attached hereto and all documents incorporated therein, such as Botpress’ DPA or SLA (if applicable). \n “Analytics Data” means usage data, metadata and other data generated by the Software about the Use of the Software by Authorized Users and data not originating from Customer used in the performance of Software Services, excluding Customer Data. \n “Authentication ID” means a security mechanism by which an Authorized User identifies herself or himself to the Software and gains access thereto, which security mechanism may include user identification, passwords, digital certificates or any other similar process mechanism for authentication and recognition as determined by Botpress from time to time. \n “Authorized User” means an individual authorized by Customer and Botpress to access and Use the Software Services. \n “Botpress Content” means any documentation, materials, code, data, files and other information or materials made available to the Customer or Authorized Users by Botpress. ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20%E2%80%9CAcceptable%20Use%20Policies%E2%80%9D,Users%20by%20Botpress.%20","structural_citation":"§ 1.4","citation_basis":"section_number","char_start":2347,"char_end":3950,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"\n “Botpress Infrastructure” means the servers and such devices and peripherals, including all computer hardware, software, network components, and electrical and telecommunications infrastructure operated or controlled by Botpress, either itself or through a service provider. \n “Business Day” means any calendar day except for Saturday or Sunday or any statutory holiday observed in Canada. \n “Business Hour” except if specified otherwise in the Proposal, means the hours between 9:00 AM and 5:00 PM Eastern Time on Business Days. \n “Confidential Information” means all information which is proprietary or confidential to either Party and that is not generally known to third parties, that is disclosed or otherwise brought to the attention or knowledge of the other Party whether in oral, written, electronic or any other form, which is designated as being confidential or proprietary or which, by reason of its nature or the circumstances of its disclosure, should be reasonably considered and treated as confidential including, without limitation, the terms and conditions of the Agreement, Customer Data, Analytics Data, Personal Data, details of technological infrastructure, customer lists, product development information and security measures. \n “Conversation Data” means content inputted by an end-user into a Customer Bot and content generated by the Customer Bot in a production environment. \n “Customer Bot” means a program designed to automate interactions with end-users of a service or website, including any configuration data or other associated data that is developed using the Software or the Software Services in accordance with this Agreement by Customer, by Persons engaged by Customer or by Botpress for the benefit of the Customer. ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20%E2%80%9CBotpress%20Infrastructure%E2%80%9D%20means,of%20the%20Customer.%20","structural_citation":"§ 1.4","citation_basis":"section_number","char_start":3950,"char_end":5707,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"\n “Customer Data” means collectively any data, files, documentation or other information: (i) that Customer or any of its Authorized Users may upload to the Botpress Infrastructure when using the Software Services, (ii) any data derived or obtained from the transformation such data or information submitted by the Customer through the Software Services. \n “Documentation” means the human-readable documents, user manuals and guides with respect to the operation, Use and functions of the Software, which may be amended or updated by Botpress from time to time. \n “ Usage Fees ” means the fees payable by Customer for the Software Services. \n “ Incident ” means an unscheduled event or occurrence originating from Botpress, the Software or a third-party hosting provider that negatively and substantially affects the Customer’s Use of Software Services, subject to exceptions provided by this Agreement. \n “Intellectual Property Rights” means: (a) any and all proprietary rights anywhere in the world provided under: (i) patent law; (ii) copyright law, including moral rights; (iii) trademark law; (iv) design patent or industrial design law; (v) semiconductor chip or mask work law; (vi) trade secret law; or (vii) any other statutory provision or common law principle applicable to this Agreement which may provide a right in either: (A) Intellectual Property; or (B) the expression or use of Intellectual Property; and (b) any and all applications, registrations, licenses, sub-licenses, franchises, agreements or any other evidence of a right in any of the foregoing. ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20%E2%80%9CCustomer%20Data%E2%80%9D%20means,of%20the%20foregoing.%20","structural_citation":"§ 1.4","citation_basis":"section_number","char_start":5707,"char_end":7279,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"\n “Intellectual Property” means any property, tangible or intangible, that may be subject to Intellectual Property Rights, including without limitation, ideas, formulae, algorithms, concepts, techniques, processes, procedures, approaches, methodologies, plans, systems, research, information, documentation, data, data compilations, specifications, requirements, designs, diagrams, programs, inventions, technologies, software (including its source code), tools, product knowledge, know-how, including without limitation, trade secrets, and other materials or things. \n “Malicious Code” means a piece of code usually (but not necessarily) disguised as something else that causes some unexpected and, for the victim, usually undesirable, event and which is designed so that it may automatically spread to other computer users, including, without limitations, viruses, worms, cancelbots, trojan horses, harmful contaminants (whether self-replicating or not) and nuisance-causing or otherwise harmful applets. \n “Objectionable Content” means content that infringes any applicable laws or third-party rights, and content which is obscene, indecent, pornographic, seditious, offensive, defamatory, threatening, liable to incite racial hatred, menacing, blasphemous, misleading, deceptive or in breach of any person’s Intellectual Property Rights. \n “Party” means either Botpress or Customer; and “ Parties ” means both of them. \n “Payment Method” means credit card information inputted by the Customer on the Software interface for the purpose of paying Usage Fees. ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20%E2%80%9CIntellectual%20Property%E2%80%9D%20means,paying%20Usage%20Fees.%20","structural_citation":"§ 1.4","citation_basis":"section_number","char_start":7279,"char_end":8840,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"\n “Person” means any individual, estate, sole proprietorship, firm, partnership, unincorporated association, unincorporated syndicate, unincorporated organization, limited liability company, corporation, body corporate, trustee, trust, governmental authority or other entity or organization and includes any successor to any of the foregoing. \n “ Personal Data ” means information about an identifiable individual or any information protected under applicable laws and regulations \n “ Professional Services ” means services provided by Botpress other than access to the processing capacities of the Software and technical support. Professional Services include, for illustrative purposes: training, new feature development and configuration. \n “ Proposal ” means the written document outlining the details of Customer’s subscription to an Enterprise Plan and accepted by Customer and Botpress. \n “Software Services” means Customer’s access and Use of the Software and support services included per the Agreement between Customer and Botpress, but excluding Professional Services. \n “Software” means the Botpress platform, including third-party software included thereto, which is accessible via a web application connected to the Botpress Infrastructure. \n “Specifications” means, with respect to the Software, the technical specifications for the performance, operation and Use of the Software, as set out in the Proposal. \n “ Use” means to activate the processing capabilities of the Software, load, execute, access, employ the Software, or display information resulting from such capabilities. ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20%E2%80%9CPerson%E2%80%9D%20means%20any,from%20such%20capabilities.%20","structural_citation":"§ 1.4","citation_basis":"section_number","char_start":8840,"char_end":10437,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"privacy_data_use","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":" Botpress has put in place organizational, physical and technical measures to secure the personal data entrusted to us, which you can find in Schedule 2 of our Data Processing Agreement. You can also ask for a complete description of the security measures in effect to protect personal data at any time by writing to us at [email protected] \n Your personal data is hosted on servers operated by our service providers and is protected against unauthorized access or use by security measures proportionate to the sensitivity of the data. Any financial data is subject to additional security measures that comply with the standards established by payment card networks. \n Our employees and suppliers are informed of the confidential nature of personal data collected through the Website and the Service. They are made aware of the appropriate security measures to prevent unauthorized access to personal data through an enterprise-wide cybersecurity policy and training. ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20Botpress%20has%20put,policy%20and%20training.%20","structural_citation":"§ 5 (How We Protect Personal Data)","citation_basis":"section_number","char_start":10790,"char_end":11758,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" a) Customer Data is hosted in a shared environment, but logically segregated from other data hosted in the same infrastructure; ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20a)%20Customer%20Data,the%20same%20infrastructure%3B%20","structural_citation":"§ 2.9 (Third-Party Hosting)","citation_basis":"section_number","char_start":16665,"char_end":16794,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"privacy_data_use","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":" By submitting a Payment Method, the Customer authorizes Botpress to charge its Payment Method for all Usage Fees payable under the Agreement up to the Customer spend limit set in the Software. Customer further authorizes Botpress to use a third party to process payments, and consent to the disclosure of its payment information to such third party. \n Customer is solely responsible for maintaining a valid Payment Method in its account and to have sufficient funds available to cover all Usage Fees generated by Customer’s Use of the Software Services. ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20By%20submitting%20a,the%20Software%20Services.%20","structural_citation":"§ 4.4 (Credit Card Payments)","citation_basis":"section_number","char_start":20341,"char_end":20896,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Customer represents and warrants to Botpress that it has all the necessary rights to upload the Customer Data to the Botpress Infrastructure and that any operations that the Customer, the Authorized Users or Botpress (to the extent authorized under the Agreement) may perform on the Customer Data will not infringe on the rights of third parties or be otherwise unlawful. Customer hereby grants Botpress the right to use, copy, store, transfer and display the Customer Data solely for the purpose of enabling Botpress to perform the Software Services under this Agreement. Botpress may provide Customer Data to third-party providers involved in providing elements of the Botpress Infrastructure or providing the Software Services. ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20The%20Customer%20represents,the%20Software%20Services.%20","structural_citation":"§ 9.2 (Customer Data License)","citation_basis":"section_number","char_start":28858,"char_end":29594,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Botpress may generate Analytics Data from Customer’s or Authorized Users’ Use of the Software, from Customer Data. Botpress will not generate Analytics Data from Conversation Data, except for the exclusive benefit of the Customer. \n Any portion of Analytics Data identifying the Customer, Authorized Users, end-users or otherwise containing Personal Data shall be deemed confidential and shall not be disclosed. Botpress shall \n retain ownership of the Analytics Data and shall have no obligation to share Analytics Data with Customer. \n Analytics Data may be used for the following purposes: ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20Botpress%20may%20generate,the%20following%20purposes%3A%20","structural_citation":"§ 9.3 (Analytics Data)","citation_basis":"section_number","char_start":29623,"char_end":30217,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" b) Providing technical support and improving technical support; ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20b)%20Providing%20technical,improving%20technical%20support%3B%20","structural_citation":"§ 9.3 (Analytics Data)","citation_basis":"section_number","char_start":30256,"char_end":30321,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" e) Identifying of trends and creating comparative analyses (without reference to a specific Customer); ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20e)%20Identifying%20of,a%20specific%20Customer)%3B%20","structural_citation":"§ 9.3 (Analytics Data)","citation_basis":"section_number","char_start":30559,"char_end":30663,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Botpress shall implement commercially reasonable technical and organizational security measures to ensure that Customer Data under its control is not subject to unauthorized disclosure, modification, or destruction. Customer acknowledges that security measures and the information security standards used by Botpress may change based on, among other reasons, requirements or changes in the practices of third-party service providers, industry standards or changes in Botpress’ practices. A description of Botpress’ current security measures is available here . ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20Botpress%20shall%20implement,available%20here%20.%20","structural_citation":"§ 9.4 (Security Measures)","citation_basis":"section_number","char_start":30695,"char_end":31257,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Botpress will process Personal Data in accordance with the Botpress Data Processing Agreement , which is incorporated hereto by reference. ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20Botpress%20will%20process,hereto%20by%20reference.%20","structural_citation":"§ 9.6 (Personal Data)","citation_basis":"section_number","char_start":31763,"char_end":31903,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" This Agreement, together with the Proposal (which is subject to Botpress’ acceptance), and any schedules and exhibits hereto, and any documents incorporated by reference herein, including any addendum, constitutes the sole and entire agreement between Customer and Botpress with respect to the subject matter hereof, and supersedes all prior and contemporaneous understandings, agreements, and representations, whether written or oral, with respect to such subject matter. ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20This%20Agreement%2C%20together,such%20subject%20matter.%20","structural_citation":"§ 17.6 (Entire Agreement)","citation_basis":"section_number","char_start":53150,"char_end":53624,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The country, state, city and postal code where the device is located \n Navigation data, such as pages viewed, number of connections to the Service, duration of a session, and date of connections to the Service. \n We collect this data when an End-User interacts with a Customer Bot for the sole purpose of providing the Service to our Customers. This data is not personally linked to a specific End-User and is transmitted to us in aggregate form. \n We process personal data about End-Users on behalf of our Customers pursuant to their instructions. \n We do not use Conversation Data or other End-User personal data for any other purpose, which includes analytics and algorithms and model improvements or training. ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20The%20country%2C%20state%2C,improvements%20or%20training.%20","structural_citation":"Privacy Policy › “The IP address from which a device accesses the Service”","citation_basis":"heading_path","char_start":2506,"char_end":3221,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" At Botpress, we value privacy. That is why we have established and implemented policies and practices governing personal data. \n This statement describes how Botpress Inc. (\" Botpress\" or \" us\" or \" we\" ), collect, use, share, store and otherwise process personal data about users of the Botpress Service (the \" Service \") and personal data processed through our website, which presents our products and services (the “ Website ”). \n Depending on the context, the use of the second person (\" you\" or \" your\" ) refers to a Customer, User, Visitor and/or End-User. \n In this Privacy Statement: \n “ Conversation Data ” means content inputted by an End-User into a Customer Bot in a production environment and data generated by the Customer Bot in a conversation with an End-User. \n “ Customer ” means the person or business who purchased a subscription to the Service or is using the free version of the Service. \n “ Customer Bot” means a program designed to automate interactions with End-Users of a service or website, including any configuration data or other associated data that is developed using Botpress software compatible with the Service by Customers, by Users on behalf of a Customer or by Botpress for the benefit of the Customer and that is hosted through the Service. \n “ End-User ” means an individual interacting with a Customer Bot hosted through our Services. \n “ Personal data ” refers to any information that identifies or could be reasonably associated with an individual. ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20At%20Botpress%2C%20we,with%20an%20individual.%20","structural_citation":"Privacy Policy › “2025-09-23”","citation_basis":"heading_path","char_start":186,"char_end":1679,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"\n “ Visitor ” means an individual browsing our Website. \n “ Usage Data ” means data about the Users’ use of the Service, which may contain personal data where identifying individual users is necessary but excluding any Conversation Data. Usage Data may include personal data about the employees and contractors of the Customer but not about End-Users interacting with Customer Bots. \n “ User ” means an individual using the Service on behalf of the Customer, such as an employee of the Customer. \n The contact details of the person responsible for data processing is the following: [email protected] ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20%E2%80%9C%20Visitor%20%E2%80%9D,following%3A%20%5Bemail%20protected%5D%20","structural_citation":"Privacy Policy › “2025-09-23”","citation_basis":"heading_path","char_start":1679,"char_end":2279,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We collect analytics data, which includes:","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20We%20collect%20analytics%20data%2C%20which%20includes%3A","structural_citation":"Privacy Policy › “End-Users”","citation_basis":"heading_path","char_start":2356,"char_end":2399,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Content of communications transmitted to us by Users, which could contain personal data \n Content updated to the Customer Bot, which could contain personal data, including: Text response","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20Content%20of%20communications,data%2C%20including%3A%20Text%20response","structural_citation":"Privacy Policy › “Full name, email and password”","citation_basis":"heading_path","char_start":3318,"char_end":3505,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The country, state, city and postal code where the device is located \n Navigation data, such as pages viewed, number of connections to the Website, duration of a session, date of connections to the Website, page from which the Website is accessed ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20The%20country%2C%20state%2C,Website%20is%20accessed%20","structural_citation":"Privacy Policy › “The IP address from which a device accesses the Website”","citation_basis":"heading_path","char_start":4773,"char_end":5021,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" This information is recorded each time a Visitor interacts with the Website. This data is not personally linked to a specific Visitor and is transmitted to us in aggregate form. \n Google Analytics may be deactivated on a browser through an add-on available at this address: https://tools.google.com/dlpage/gaoptout. ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20This%20information%20is,this%20address%3A%20https%3A%2F%2Ftools.google.com%2Fdlpage%2Fgaoptout.%20","structural_citation":"Privacy Policy › “Interests”","citation_basis":"heading_path","char_start":5049,"char_end":5366,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We process the personal data collected through the use of the Service or the Website for the following purposes: \n Operation of the Service, Customer Service and Technical Support ‍ We process the personal data collected through the Service to provide services to our Customers, including customer service and technical support, in accordance with their instructions. Conversation Data is processed only for this purpose. \n As part of the Service, we will process the personal data of Users and Visitors to respond to their requests, including requests for assistance, payment processing, etc. ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20We%20process%20the,payment%20processing%2C%20etc.%20","structural_citation":"§ 3 (Why We Process Personal Data)","citation_basis":"section_number","char_start":5408,"char_end":6003,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We process personal data about Users and Customers to communicate with them about their use of the Service or the Website. We may also send marketing communications about us, our products and promotions, but only if Customers and Users have agreed to receive marketing communications from us. We comply with all applicable regulations regarding unsolicited electronic messages. If you no longer wish to receive electronic communications from us, you may unsubscribe at any time by writing to us at [email protected] \n If a Visitor has provided personal data, we use it for communication purposes. ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20We%20process%20personal,for%20communication%20purposes.%20","structural_citation":"Privacy Policy › “Communication with Users, Customers and Visitors”","citation_basis":"heading_path","char_start":6057,"char_end":6655,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" To render the Service, we process personal data to identify and authenticate Users and Customers. ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20To%20render%20the,Users%20and%20Customers.%20","structural_citation":"Privacy Policy › “Identification and Authentication of Users and Customers”","citation_basis":"heading_path","char_start":6715,"char_end":6814,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We process aggregated Usage Data to improve our products and services, identify trends in product use and develop new products and offerings. \n We also use browser cookies and other tracking technologies to improve our Website. ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20We%20process%20aggregated,improve%20our%20Website.%20","structural_citation":"Privacy Policy › “Product Improvement”","citation_basis":"heading_path","char_start":6837,"char_end":7066,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We process the data collected through the Website to offer Visitors content that corresponds to their situation or interests. For example, the home page of the Website may be displayed according to language preferences, and the products and services displayed may be different depending on geographic location. \n We may also use personal data to customize our Customers' and Users' experience of the Service. ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20We%20process%20the,of%20the%20Service.%20","structural_citation":"Privacy Policy › “Personalization of our Service and Website”","citation_basis":"heading_path","char_start":7112,"char_end":7522,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We process the data collected through the Website and the Service and data from analytics tools to monitor Users' and Customers' use of the Website and the Service, to prevent misuse of the Website or the Service, to identify problems or bugs with the Website or the Service, and to determine what features need to be improved. \n We may use data collected automatically to ensure the security of the Website, the Service and our computer systems (e.g. to prevent misuse or to deter, monitor and prevent fraud). ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20We%20process%20the,and%20prevent%20fraud).%20","structural_citation":"Privacy Policy › “Maintenance and Security”","citation_basis":"heading_path","char_start":7550,"char_end":8062,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We process the data collected through the Website to provide marketing materials, and customize our Website and advertising campaigns based on data collected, such as a subscription to our newsletter, interest in our products and services and clickthrough data, including the pages visited or the products viewed on the Website. This data allows us to target audiences to partners offering advertising services. \n We use browser cookies and other tracking technologies to personalize Visitors’ experience on the Website and deliver advertisements to targeted audiences (based on Website traffic only). \n Data collected through the Service, including Conversation Data, is not used for this purpose. ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20We%20process%20the,for%20this%20purpose.%20","structural_citation":"Privacy Policy › “Personalized Marketing and Retargeting”","citation_basis":"heading_path","char_start":8104,"char_end":8804,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Where applicable, we process personal data to comply with laws and regulations that apply to our activities, including for dispute resolution, responding to lawful requests and cooperating with government entities or courts. ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20Where%20applicable%2C%20we,entities%20or%20courts.%20","structural_citation":"Privacy Policy › “Comply with legal obligations”","citation_basis":"heading_path","char_start":8837,"char_end":9063,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We may verify the identity of individuals asking to exercise their rights with respect to their personal data. Any information collected to perform this verification will not be used for any other purpose. ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20We%20may%20verify,any%20other%20purpose.%20","structural_citation":"§ 7 (What Are Your Privacy Rights Over Personal Data)","citation_basis":"section_number","char_start":13924,"char_end":14131,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" When we process your personal data on behalf of our Customers (e.g. if you are an End-User and you interact with a Customer Bot), you must directly contact our Customer to exercise your rights in connection with your personal data. When this situation applies, we will forward your requests to the relevant Customer and will collaborate with the Customer in relation to your request. We are not authorized by our Customers to release information to End-Users. Conversation Data and personal data about Users are typically processed on behalf of our Customers. ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20When%20we%20process,of%20our%20Customers.%20","structural_citation":"Privacy Policy › “Data controlled by Customers”","citation_basis":"heading_path","char_start":14163,"char_end":14724,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Your browser allows you to withdraw your consent to certain processing of your personal data, in particular by preventing the recording of browser cookies. \n If you wish to withdraw your consent to the processing of your personal data beyond what is permitted by the Website or your browser, please notify us by writing to us at [email protected] . Using the Website or the Service entails some processing of your personal data. The only way to stop all processing of your personal data is to stop using the Website and the Service. ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20Your%20browser%20allows,and%20the%20Service.%20","structural_citation":"Privacy Policy › “Withdrawal of Consent”","citation_basis":"heading_path","char_start":14749,"char_end":15283,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Subject to what is stated in the ‘’ Data controlled by Customers ’’ section, if you would like to access personal data we hold about you or have inaccurate personal data modified in our files, you may make a request at [email protected] We will respond to your request promptly and no later than required under applicable law. If required by law, we will provide personal data in a structured, commonly used and machine-readable format. ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20Subject%20to%20what,and%20machine-readable%20format.%20","structural_citation":"Privacy Policy › “Right of Access, Rectification and Portability”","citation_basis":"heading_path","char_start":15333,"char_end":15771,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Subject to what is stated in the ‘’ Data controlled by Customers’ ’ section, you may, in certain circumstances, request the deletion of personal data that we hold about you. To make such a request, please write to us at [email protected] . We will respond to your request promptly and no later than required under applicable law. If you continue to use the Website or the Service, we will again collect certain personal data about you. ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20Subject%20to%20what,data%20about%20you.%20","structural_citation":"Privacy Policy › “Right to Deletion”","citation_basis":"heading_path","char_start":15792,"char_end":16229,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"low","confidence":"high","tier":"All","verified":true,"quote":" Subject to what is stated in the ‘’ Data controlled by Customers ’’ section, End-Users may request the restriction of the processing of their personal data where such processing is unlawful, if End- Users contest the accuracy of such personal data or where deletion of personal data is not permitted under applicable law. You may make a request at [email protected] . \n Right to Limit the Use and Disclosure of Personal Data and/or Opt-In for Sensitive Information Collection \n ‍ Subject to what is stated in the ‘’ Data controlled by Customers’ ’, you may have the right to limit the use and disclosure of your personal data. Although Botpress currently does not share personal data with third parties, we remain committed to ensuring you can exercise this right should that practice change in the future. Specifically, you will have the option to opt-out whether your personal data is disclosed to a third party or used for a purpose materially different from the purpose(s) for which it was originally collected or subsequently authorized by you.Moreover, for sensitive personal data processing, Botpress must always obtain your affirmative express consent (opt-in) before such information is disclosed to a third party or used for a purpose other than those originally stated or subsequently authorized by you.You may make a request at [email protected] .","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20Subject%20to%20what,at%20%5Bemail%20protected%5D%20.","structural_citation":"Privacy Policy › “Restriction of Processing”","citation_basis":"heading_path","char_start":16258,"char_end":17618,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" If you wish to lodge a complaint in relation to the processing of your personal data by Botpress, you may do so by writing to [email protected] . You may also lodge a complaint about our processing of personal data to the supervisory authority of your place of residence. If you are a EU, UK or Switzerland resident and you wish to make a complaint in relation to the transfer of your personal data outside of these regions, please refer to the “ Information for individuals in the European Economic Area (“EEA”), the United Kingdom (“UK”) and Switzerland ’’ section for more information. In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Botpress commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs), the UK Information Commissioner’s Office (ICO) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received, in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF.","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20If%20you%20wish,and%20the%20Swiss-U.S.%20DPF.","structural_citation":"Privacy Policy › “Complaint”","citation_basis":"heading_path","char_start":17631,"char_end":18765,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We use browser cookies and other tracking technologies to: ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20We%20use%20browser,tracking%20technologies%20to%3A%20","structural_citation":"§ 8 (How we use cookies and other tracking technologies)","citation_basis":"section_number","char_start":18829,"char_end":18889,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Deliver advertisements to targeted audiences (based on Website traffic only). \n Visitors can control the storage of browser cookies from their browser. Cookies and trackers that are not strictly necessary for the website's operation will not be used without the Visitor’s consent. Some tracking technologies are provided by our suppliers, which may be able to combine some of the data collected through the Website with other data they hold about Visitors. \n If you want to understand how we use Google Analytics, refer to the ‘’ What Personal Data is collected through the Website ’’ section. ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20Deliver%20advertisements%20to,Website%20%E2%80%99%E2%80%99%20section.%20","structural_citation":"Privacy Policy › “Personalize Visitors’ experience on the Website”","citation_basis":"heading_path","char_start":18981,"char_end":19576,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Botpress Service and Website do not knowingly collect personal data from children under the age of 16, as the Service and Website do not target children. Children under 16 years of age should not use our Service or Website or provide Botpress with any personal data without the consent of a parent or legal guardian. Should we become aware of the collection of personal data from a minor under 16 years of age, we may promptly remove this information without prior notice. If you suspect such an incident, please contact [email protected] ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20Botpress%20Service%20and,contact%20%5Bemail%20protected%5D%20","structural_citation":"§ 9 (Minors)","citation_basis":"section_number","char_start":19596,"char_end":20136,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Botpress adheres to GDPR and is part of an EU Data Protection Representative Program. We will process personal data based on the following legal basis: ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20Botpress%20adheres%20to,following%20legal%20basis%3A%20","structural_citation":"§ 10","citation_basis":"section_number","char_start":20259,"char_end":20412,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" To fulfill our obligations under our agreements with Customers and Users \n Where it is necessary, based on our legitimate interests, to: render the Service \n manage our relationship with you \n operate our Website \n provide support to Customers, Users, End-Users and Visitors \n improve our products based on aggregated data \n detect, prevent, or investigate misuse, fraud, security incidents or other illegal activities about the Service or use of the Website ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20To%20fulfill%20our,of%20the%20Website%20","structural_citation":"Privacy Policy › “With your consent, where applicable”","citation_basis":"heading_path","char_start":20451,"char_end":20911,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" For any additional information with respect to our processing of personal data, you may contact us at [email protected] . ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20For%20any%20additional,%5Bemail%20protected%5D%20.%20","structural_citation":"Privacy Policy › “Netherlands”","citation_basis":"heading_path","char_start":23052,"char_end":23175,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Botpress commits to addressing complaints regarding the protection and processing of your personal data that is transferred to the United States under the Frameworks. If you are an individual from the EEA, UK or Switzerland with inquiries or complaints related to the Frameworks, please contact [email protected] . We will thoroughly investigate and seek resolutions for any complaints or disputes concerning the processing of personal data within 45 days of receiving your complaint. \n Should your complaint remain unresolved through these channels, there exists the option, under specific conditions, to invoke binding arbitration for certain remaining claims that haven't been addressed by alternative redress mechanisms. Further details can be found at: https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2. \n If a privacy complaint or dispute relating to personal data received by Botpress in reliance on the Frameworks cannot be resolved through our internal processes, we have agreed to participate in the VeraSafe Data Privacy Framework Dispute Resolution Procedure . Subject to the terms of the VeraSafe Data Privacy Framework Dispute Resolution Procedure, VeraSafe will provide appropriate recourse free of charge to you. \n To file a complaint with VeraSafe and participate in the VeraSafe Data Privacy Framework Dispute Resolution Procedure, please submit the required information here: https://verasafe.com/public-resources/dispute-resolution/submit-dispute/ \n If a complaint or dispute cannot be resolved through this process, we have also agreed to cooperate with the EU Data Protection Authorities (DPAs) ( https://www.edpb.europa.eu/about-edpb/about-edpb/members_en ), the UK Information Commissioner’s Office (ICO) ( https://ico.org.uk/ ), and","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20Botpress%20commits%20to,(%20https%3A%2F%2Fico.org.uk%2F%20)%2C%20and","structural_citation":"Privacy Policy › “Complaints”","citation_basis":"heading_path","char_start":24360,"char_end":26159,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" the Swiss Federal Data Protection and Information Commissioner (FDPIC) ( https://www.edoeb.admin.ch/en ), and to participate in the dispute resolution procedures of the panel established by such data protection authorities. ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20the%20Swiss%20Federal,data%20protection%20authorities.%20","structural_citation":"Privacy Policy › “Complaints”","citation_basis":"heading_path","char_start":26159,"char_end":26384,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We may modify this Privacy Statement from time to time to reflect changes in our personal data processing practices or any requirement under applicable law. If a modification is made, the new statement will be available through the Service and on this Website. \n The statement posted via this website shall be deemed to be the statement then in effect and the date at the top of the statement will be updated to reflect the date of effectiveness. We recommend that you check this website from time to time to inform yourself of any changes in this statement. ","caution":null,"provenance":{"source_url":"https://botpress.com/legal/privacy-statement","snapshot_sha256":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed","wayback_url":null,"deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20We%20may%20modify,in%20this%20statement.%20","structural_citation":"§ 11 (Modifications)","citation_basis":"section_number","char_start":26913,"char_end":27473,"retrieved_at":"2026-07-19T23:53:48.288101+00:00"}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" a) use the Software for unlawful purposes; ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20a)%20use%20the,for%20unlawful%20purposes%3B%20","structural_citation":"§ 2.7 (Prohibited Use)","citation_basis":"section_number","char_start":13831,"char_end":13875,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" b) include, or knowingly allow others to include, any Objectionable Content or introduce Malicious Code to the Botpress Infrastructure on into the Software; ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20b)%20include%2C%20or,into%20the%20Software%3B%20","structural_citation":"§ 2.7 (Prohibited Use)","citation_basis":"section_number","char_start":13876,"char_end":14034,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" c) intercept or attempt to intercept any messages transmitted to and from the Botpress Infrastructure that are not intended for Customer or any of its Authorized Users; ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20c)%20intercept%20or,its%20Authorized%20Users%3B%20","structural_citation":"§ 2.7 (Prohibited Use)","citation_basis":"section_number","char_start":14035,"char_end":14205,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" d) access or attempt to access other Botpress customers’ data; ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20d)%20access%20or,Botpress%20customers%E2%80%99%20data%3B%20","structural_citation":"§ 2.7 (Prohibited Use)","citation_basis":"section_number","char_start":14206,"char_end":14270,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" e) take any action that a reasonable person would believe is susceptible to impose an unreasonable or disproportionately large load on the Botpress Infrastructure; ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20e)%20take%20any,the%20Botpress%20Infrastructure%3B%20","structural_citation":"§ 2.7 (Prohibited Use)","citation_basis":"section_number","char_start":14271,"char_end":14436,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" g) reverse engineer the Software or the Software Services, except reverse engineering expressly permitted by applicable law which may not be excluded contractually; ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20g)%20reverse%20engineer,be%20excluded%20contractually%3B%20","structural_citation":"§ 2.7 (Prohibited Use)","citation_basis":"section_number","char_start":14562,"char_end":14728,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"moderation_enforcement","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":" h) remove any copyright or other proprietary rights notice on the Software, the Documentation or Botpress Content or any copies thereof. ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20h)%20remove%20any,any%20copies%20thereof.%20","structural_citation":"§ 2.7 (Prohibited Use)","citation_basis":"section_number","char_start":14729,"char_end":14867,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" c) Customer or an Authorized User engages in any prohibited Use of the Software; ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20c)%20Customer%20or,of%20the%20Software%3B%20","structural_citation":"§ 11.4 (Termination by Botpress)","citation_basis":"section_number","char_start":38385,"char_end":38467,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" d) Customer breaches its obligations under Section 10; ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20d)%20Customer%20breaches,under%20Section%2010%3B%20","structural_citation":"§ 11.4 (Termination by Botpress)","citation_basis":"section_number","char_start":38468,"char_end":38524,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"moderation_enforcement","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":" If the Usage Fees are not paid when due for any reason or if the Customer’s Payment Method is declined or unavailable when Usage Fees are due, Botpress will send a written notice to the Customer and may suspend the Software Services 3 days after the notice. Some portion of the Software Services may be automatically suspended if a Payment Method is not available or sufficiently funded to pay Usage Fees. ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20If%20the%20Usage,pay%20Usage%20Fees.%20","structural_citation":"§ 4.5 (Suspension of services)","citation_basis":"section_number","char_start":20933,"char_end":21340,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"moderation_enforcement","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":" Botpress may terminate this Agreement and the rights granted hereunder without prejudice to enforcement of any other legal right or remedy, immediately upon giving written notice of such termination if: ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20Botpress%20may%20terminate,such%20termination%20if%3A%20","structural_citation":"§ 11.4 (Termination by Botpress)","citation_basis":"section_number","char_start":37629,"char_end":37833,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" a) Customer fails to pay in full any sum owing by it under this Agreement by the due date thereof and such failure continues for a period of ten (10) Business Days after delivery of a written notice by Botpress requiring Customer to correct such failure; ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20a)%20Customer%20fails,correct%20such%20failure%3B%20","structural_citation":"§ 11.4 (Termination by Botpress)","citation_basis":"section_number","char_start":37834,"char_end":38090,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" b) Customer, an Authorized User or a Customer employee, officer, agent or contactor infringes the Intellectual Property Rights of Botpress, including by the breach of Customer’s obligations under Section 9 or acts in any manner reasonably jeopardizing Botpress’ Intellectual Property Rights; ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20b)%20Customer%2C%20an,Intellectual%20Property%20Rights%3B%20","structural_citation":"§ 11.4 (Termination by Botpress)","citation_basis":"section_number","char_start":38091,"char_end":38384,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Software and the Software Services may be subject to export control laws. Customer shall not, directly or indirectly, export, re-export or release the Software to, or make the Software accessible from, any jurisdiction or country to which export, re-export or release is prohibited by law, rule or regulation. Customer shall comply with all applicable laws, regulations and rules, and complete all required undertakings (including obtaining any necessary export license or other governmental approval), prior to exporting, re-exporting, releasing or otherwise making the Software available across national borders. ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20The%20Software%20and,across%20national%20borders.%20","structural_citation":"§ 16.1 (Export Regulations)","citation_basis":"section_number","char_start":48785,"char_end":49405,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Customer is solely responsible for adequate Customer Data back-up. Botpress will use reasonable efforts to ensure the availability and integrity of Customer Data uploaded to the Botpress Infrastructure. Botpress may create backup copies and use other methods to this end, but the Software Services do not include backup services for Customer Data and accordingly, the Customer shall ensure that Customer Data is available outside of the Botpress Platform. ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20Customer%20is%20solely,the%20Botpress%20Platform.%20","structural_citation":"§ 9.5 (Backup)","citation_basis":"section_number","char_start":31278,"char_end":31735,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We retain your personal data only as long as it's necessary for the intended processing purposes or, as the case may be, until you or our Customer request that we destroy it. The retention duration is determined by the reasons for collecting personal data and using the information and/or as mandated by relevant laws. \n Botpress has operations in multiple countries. Some data relating to the use of the Service and the Website, email automation, support requests and payments are processed by our service providers through facilities that may be located in other jurisdictions. Therefore, your personal data may be accessed or transferred outside your country of residence. \n Personal data about End-Users collected through the Service (such as Conversation Data) is stored electronically by our service providers on servers located in the United States or other locations determined by the relevant Customer. \n We ensure that the transfer of such Personal Data is made in a secure manner, with appropriate safeguards concerning the nature of the personal data being transferred. \n In case of transfers of personal data outside the European Economic Area, the United Kingdom or Switzerland, we rely on appropriate transfer mechanisms and are compliant with the EU-US, UK-US and/or Swiss-US Data Privacy Framework self-certification program operated by the US Department of Commerce. 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To the extent that Botpress determines that taxes shall be collected from Customer, they are calculated using the applicable tax rates based on the billing address provided by the Customer. If the Customer is exempt from paying taxes, the Customer must provide proof of such exemption which meets the applicable legal requirements attesting to the exemption status. Any tax exemption will only apply from the date on which Botpress is satisfied with the satisfactory proof of exemption. If Botpress does not collect taxes from Customer, Customer is responsible for determining whether taxes are due, and if so, for remitting any applicable taxes to the appropriate tax authorities in its jurisdiction. 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","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20b)%20is%20not,such%20communications%20facilities.%20","structural_citation":"§ 12.1 (General Undertaking)","citation_basis":"section_number","char_start":40594,"char_end":40983,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"indemnity_liability","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" c) is not responsible for any delay in the performance of Software Services caused by Customer’s lack of cooperation or by delays in Customer provision of materials to Botpress. ","caution":null,"provenance":{"source_url":"https://botpress.com/terms","snapshot_sha256":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833","wayback_url":null,"deep_link":"https://botpress.com/terms#:~:text=%20c)%20is%20not,materials%20to%20Botpress.%20","structural_citation":"§ 12.1 (General Undertaking)","citation_basis":"section_number","char_start":40984,"char_end":41163,"retrieved_at":"2026-07-19T23:53:49.510923+00:00"}},{"surface":"indemnity_liability","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":" OTHER THAN AS OTHERWISE EXPRESSLY STATED IN THIS AGREEMENT OR IN THE PROPOSAL (IF APPLICABLE), THE SOFTWARE AND THE SOFTWARE SERVICES ARE PROVIDED TO CUSTOMER “AS IS” AND WITH ALL FAULTS AND DEFECTS WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOTPRESS, ITS AFFILIATES AND ITS AND THEIR RESPECTIVE LICENSORS AND SERVICE PROVIDERS, EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE SOFTWARE AND THE SOFTWARE SERVICES, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF ANY THIRD PARTY PATENTS, COPYRIGHTS, TRADE SECRETS OR OTHER INTELLECTUAL PROPERTY, AS WELL AS WARRANTIES THAT MAY ARISE OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OR TRADE PRACTICE. 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Customer warrants that the Feedback contains no information that is confidential or proprietary to third parties and agrees that (i) Botpress has no expressed or implied obligation of confidentiality with respect to the Feedback; (ii) Botpress is authorized to use or disclose (or choose not to use or disclose) the Feedback for any purpose whatsoever, in any way whatsoever, on any medium whatsoever, anywhere in the world; (iii) Botpress may already have considered or be in the process of \n developing elements identical or similar to those mentioned in the Feedback; and (iv) Customer will not be compensated in any way with regards to Botpress’ use of the Feedback. 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Each Party agrees not to make use of Confidential Information other than for the exercise of rights or the performance of obligations under this Agreement, and not to release, disclose, communicate it or make it available to any third party other than employees, officers, agents and contractors of the Party who reasonably need to know it in connection with the exercise of rights or the performance of obligations under this Agreement and which agreed in writing to keep Confidential Information confidential. 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We may disclose personal data in connection with legal proceedings if necessary to protect our rights or those of our Users or to meet national security or law enforcement requirements. ‍ \n Transfer of business: If the sale or restructuring of all or part of our business is contemplated, we may disclose personal data to the persons or organizations involved before and after the transaction, whether or not the transaction actually takes place. In such a case, these persons or organizations commit to us to maintain the confidentiality of personal data so disclosed and to use the same exclusively to evaluate the feasibility of the transaction and in accordance with this statement if the transaction is completed. 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Professional Services include, for illustrative purposes: training, new feature development and configuration. \n “ Proposal ” means the written document outlining the details of Customer’s subscription to an Enterprise Plan and accepted by Customer and Botpress. \n “Software Services” means Customer’s access and Use of the Software and support services included per the Agreement between Customer and Botpress, but excluding Professional Services. \n “Software” means the Botpress platform, including third-party software included thereto, which is accessible via a web application connected to the Botpress Infrastructure. \n “Specifications” means, with respect to the Software, the technical specifications for the performance, operation and Use of the Software, as set out in the Proposal. \n “ Use” means to activate the processing capabilities of the Software, load, execute, access, employ the Software, or display information resulting from such capabilities. ","source_url":"https://botpress.com/terms","deep_link":"https://botpress.com/terms#:~:text=%20%E2%80%9CPerson%E2%80%9D%20means%20any,from%20such%20capabilities.%20","structural_citation":"§ 1.4"},{"finding_id":"135ab446-fa13-4abf-90e8-0d076f862961","quote":" Botpress has put in place organizational, physical and technical measures to secure the personal data entrusted to us, which you can find in Schedule 2 of our Data Processing Agreement. You can also ask for a complete description of the security measures in effect to protect personal data at any time by writing to us at [email protected] \n Your personal data is hosted on servers operated by our service providers and is protected against unauthorized access or use by security measures proportionate to the sensitivity of the data. Any financial data is subject to additional security measures that comply with the standards established by payment card networks. \n Our employees and suppliers are informed of the confidential nature of personal data collected through the Website and the Service. They are made aware of the appropriate security measures to prevent unauthorized access to personal data through an enterprise-wide cybersecurity policy and training. 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TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOTPRESS, ITS AFFILIATES AND ITS AND THEIR RESPECTIVE LICENSORS AND SERVICE PROVIDERS, EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE SOFTWARE AND THE SOFTWARE SERVICES, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF ANY THIRD PARTY PATENTS, COPYRIGHTS, TRADE SECRETS OR OTHER INTELLECTUAL PROPERTY, AS WELL AS WARRANTIES THAT MAY ARISE OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OR TRADE PRACTICE. WITHOUT LIMITATION TO THE FOREGOING, BOTPRESS PROVIDES NO WARRANTY OR UNDERTAKING, AND MAKES NO REPRESENTATION OF ANY KIND, THAT THE SOFTWARE OR SOFTWARE SERVICES WILL MEET CUSTOMER’S REQUIREMENTS, ACHIEVE ANY INTENDED RESULTS, BE COMPATIBLE OR WORK WITH ANY OTHER SOFTWARE, APPLICATIONS, SYSTEMS OR SERVICES, OPERATE WITHOUT INTERRUPTION, MEET ANY PERFORMANCE OR RELIABILITY STANDARDS OR BE ERROR-FREE, OR THAT ANY ERRORS OR DEFECTS CAN OR WILL BE CORRECTED. ","source_url":"https://botpress.com/terms","deep_link":"https://botpress.com/terms#:~:text=%20OTHER%20THAN%20AS,WILL%20BE%20CORRECTED.%20","structural_citation":"§ 12.2 (Limitation of Warranty)"}]},{"tier":"Free","surface":"tier_differences","verdict":"conditional","confidence":"high","citation_count":3,"citations":[{"finding_id":"90a6ff34-c5e1-4965-8f66-6ba225159ff5","quote":" a) Community (Free) Plan: means the free version of the Software Services. 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","source_url":"https://botpress.com/legal/privacy-statement","deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20Where%20applicable%2C%20we,entities%20or%20courts.%20","structural_citation":"Privacy Policy › “Comply with legal obligations”"},{"finding_id":"bd02a75f-c64a-4295-a266-2836f2ffc8e7","quote":" Botpress commits to addressing complaints regarding the protection and processing of your personal data that is transferred to the United States under the Frameworks. If you are an individual from the EEA, UK or Switzerland with inquiries or complaints related to the Frameworks, please contact [email protected] . We will thoroughly investigate and seek resolutions for any complaints or disputes concerning the processing of personal data within 45 days of receiving your complaint. \n Should your complaint remain unresolved through these channels, there exists the option, under specific conditions, to invoke binding arbitration for certain remaining claims that haven't been addressed by alternative redress mechanisms. Further details can be found at: https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2. \n If a privacy complaint or dispute relating to personal data received by Botpress in reliance on the Frameworks cannot be resolved through our internal processes, we have agreed to participate in the VeraSafe Data Privacy Framework Dispute Resolution Procedure . Subject to the terms of the VeraSafe Data Privacy Framework Dispute Resolution Procedure, VeraSafe will provide appropriate recourse free of charge to you. \n To file a complaint with VeraSafe and participate in the VeraSafe Data Privacy Framework Dispute Resolution Procedure, please submit the required information here: https://verasafe.com/public-resources/dispute-resolution/submit-dispute/ \n If a complaint or dispute cannot be resolved through this process, we have also agreed to cooperate with the EU Data Protection Authorities (DPAs) ( https://www.edpb.europa.eu/about-edpb/about-edpb/members_en ), the UK Information Commissioner’s Office (ICO) ( https://ico.org.uk/ ), and","source_url":"https://botpress.com/legal/privacy-statement","deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20Botpress%20commits%20to,(%20https%3A%2F%2Fico.org.uk%2F%20)%2C%20and","structural_citation":"Privacy Policy › “Complaints”"}]},{"tier":"Government","surface":"subprocessors_data_sharing","verdict":"unknown","confidence":"high","citation_count":1,"citations":[{"finding_id":"94f08cee-f843-45cf-b756-dc1c51fd89fd","quote":" In alignment with our commitment to upholding robust data protection measures when transferring personal data from the EEA or UK to the United States, we actively engage in the EU-US Data Privacy Framework (\"EU Framework\"), the UK Extension to the EU Framework (\"UK-US Framework\") and the Swiss-US Data Privacy Framework (\"Swiss-US Framework\") (collectively the \"Frameworks\"). The following US-based entity is fully compliant with the Frameworks: \n Botpress Inc, 131 Continental Dr, Suite 305, Newark, DE 19713 United States \n Botpress Inc. adheres fully to the Frameworks. Botpress is certified by the US Department of Commerce in relation to the processing of personal data received from the EEA, UK and Switzerland. We are subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) for the purposes of the Frameworks. \n In cases of any discrepancies between the terms stated in this statement and the Frameworks, the Frameworks shall take precedence. For more information about the Frameworks and to access our certification details, please visit https://www.dataprivacyframework.gov/ . ","source_url":"https://botpress.com/legal/privacy-statement","deep_link":"https://botpress.com/legal/privacy-statement#:~:text=%20In%20alignment%20with,visit%20https%3A%2F%2Fwww.dataprivacyframework.gov%2F%20.%20","structural_citation":"Privacy Policy › “EU-US, UK-US, Swiss-US Data Privacy Framework”"}]},{"tier":"Paid","surface":"indemnity_liability","verdict":"improves","confidence":"high","citation_count":5,"citations":[{"finding_id":"b112f19f-1d69-4f29-b124-2ea940400765","quote":" Botpress shall provide the Software Services with reasonable skill and care and warrants that the Software Services will materially perform in accordance with to the applicable Documentation. \n If the Software Services or Software do not conform with the foregoing undertaking, Botpress may, at its option and expense (i) use commercially reasonable efforts to correct any such non-conformance promptly, (ii) provide the Customer with an alternative means of accomplishing the desired performance or (iii) refund the Usage Fees paid for the time period during which the affected Software Services do not comply with the foregoing. 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","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"1a0279dcae746dfe64c594749c67039bb1d0e896d115fcd5e9f7b06785c0aaed"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://botpress.com/legal/privacy-statement"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Maintenance and Security”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://botpress.com/legal/privacy-statement#:~:text=%20We%20process%20the,and%20prevent%20fraud).%20"},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-19T23:53:48.288101+00:00"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" We process the data collected through the Website to provide marketing materials, and customize our Website and advertising campaigns based on data collected, such as a subscription to our newsletter, interest in our products and services and clickthrough data, including the pages visited or the products viewed on the Website. 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","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"67919ba0ac6612f987a56c868d0ee0a7a96414184f0a74a32f68400623e99833"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://botpress.com/terms"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 5.2 (Enterprise Plan)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://botpress.com/terms#:~:text=%20If%20a%20Customer,Botpress%20Standard%20SLA.%20"},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-19T23:53:49.510923+00:00"}]},{"@type":"PropertyValue","name":"tier_differences","value":"medium","description":" a) Community (Free) Plan: means the free version of the Software Services. 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