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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
219 verified findings across the displayed surfaces.
Tavus
IMAGE / VIDEO / AUDIO GENERATION
PROMPT
Users own all Customer Content submitted to Tavus, including Seed Files (videos used to train the AI replica). No ownership transfer occurs.
OUTPUT
Users own all AI-generated Media Files and Interactive Media Files created through the Tavus platform. Output ownership is explicitly assigned to the customer.
TRAINING
Tavus grants itself a license to use Customer Content (including Seed Files — facial/voice data used to create digital avatars) and Media Files 'to provide you with the functionality of, and to maintain and improve, Tavus' products and services, including the Tavus Platform.' This is a broad improvement license that explicitly covers AI output files. Tavus may also collect and use 'aggregated and/or de-identified usage data' to improve the platform. No separate explicit no-training commitment was identified.
COMMERCIAL
Commercial integration is permitted; users may build applications using Tavus APIs and make them available to end users in accordance with the documentation.
312 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Tavus has moderate defaults; Freshdesk Freddy AI carries the most permissive license terms of the set.FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · TAVUS ENTERPRISE TIER ACCEPTABLE
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | FRESHDESK FREDDY AI | TAVUS |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Freshdesk Freddy AI
HIGH⚠ CAUTIONHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“By submitting User Content to the Websites, you automatically grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distri…”
Users grant Freshworks an extremely broad, perpetual, irrevocable, royalty-free license to exploit submitted content in any form with no compensation, plus a moral rights waiver. This applies to all user-submitted content on the website.
Tavus
MEDMED
Users own all Customer Content submitted to Tavus, including Seed Files (videos used to train the AI replica). No ownership transfer occurs.
“**1.5**“ **Customer Content**” means all data, video, audio, text, prompts, images, and other content or materials submitted to the Tavus Platform by you or on your behalf, including through a user interface or the Tavus APIs. Customer Content includes content originating from yo…”
O
SURFACE 02
Output Ownership
Freshdesk Freddy AI
MEDHIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
“ 5. Intellectual Property Rights. You acknowledge that all text, graphics, photographs, trademarks, logos, icons, user interfaces, sounds, music, videos, artwork, software, and computer code (collectively, “ Content ”), including but not limited to the “look and feel”, layout, de…”
Tavus
MEDMED
Users own all AI-generated Media Files and Interactive Media Files created through the Tavus platform. Output ownership is explicitly assigned to the customer.
“**1.4**“ **Customer**” means a model created through the Tavus Platform, which is based on Seed Files submitted by you or on your behalf. A Customer Avatar may replicate the appearance, voice, mannerisms, or other characteristics of the individual depicted in the Seed Files and m…”
T
SURFACE 03
Model Training
Freshdesk Freddy AI
HIGH⚠ CAUTIONHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns,…”
Platform relies on 'legitimate interests' (not consent) to train algorithms and develop ML products using personal data, including potentially hosted customer data. Users may not be aware their data is used for model training.
Tavus
HIGHMED
Tavus grants itself a license to use Customer Content (including Seed Files — facial/voice data used to create digital avatars) and Media Files 'to provide you with the functionality of, and to maintain and improve, Tavus' products and services, including the Tavus Platform.' This is a broad improvement license that explicitly covers AI output files. Tavus may also collect and use 'aggregated and/or de-identified usage data' to improve the platform. No separate explicit no-training commitment was identified.
“**Research and development.** We may use your personal information for research and development purposes, including to analyze and improve the Service and our business (e.g., by training our proprietary artificial intelligence technology). Conversation logs generated through the…”
C
SURFACE 04
Commercial Use
Freshdesk Freddy AI
MED⚠ CAUTIONHIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
“ Except with our express prior written permission or as permitted by applicable laws, you may not copy, distribute, reproduce, mirror, frame, publicly display, publicly perform, translate, create derivative works of, re-publish or transmit the Websites or Content (in whole or in…”
Tavus
MED⚠ CAUTIONMED
Commercial integration is permitted; users may build applications using Tavus APIs and make them available to end users in accordance with the documentation.
“**4.2 License Restrictions.** You will not, and will not permit any Authorized User or any of your end users to: (a) allow any third party to access the Tavus Platform or Documentation, except as expressly allowed herein; (b) modify, adapt, alter or translate the Tavus Platform o…”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Freshdesk Freddy AI
HIGH⚠ CAUTIONHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“personal data obtained from any third parties we work with in relation to our recruitment activities, including without limitation (and subject to local laws), recruitment agencies, background check providers, credit reference agencies and your referees; and details of your edu…”
Freshworks collects special category data (health, medical conditions) and criminal conviction data from third-party sources including background check and credit reference agencies. This is highly sensitive data subject to stricter legal bases under GDPR Article 9 and Article 10.
Tavus
HIGHMED
—
“**We do not sell personal information.** We do not “sell” personal information as those terms are defined under applicable privacy laws, including for cross-context behavioral advertising.”
$
SURFACE 06
Tier Differences
Freshdesk Freddy AI
HIGH⚠ CAUTIONHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“Upon expiration of Customer’s free trial, Freshworks may immediately suspend Customer’s access to the free trial Services and/or Software. Customer must export Customer Data before the end of the free trial or Customer Data will be permanently deleted. Notwithstanding anything to…”
Free tier users receive materially worse data retention protections than paid users — no export window, no 14-day grace period, immediate permanent deletion.
Tavus
MED⚠ CAUTIONMED
—
“**(ii) Effect of Cancellation.** If you cancel your Subscription, you may use your Subscription until the end of your then-current Subscription term; your Subscription will not be renewed after your then-current term expires. However, you will not be eligible for a prorated refun…”