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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Descript
IMAGE / VIDEO / AUDIO GENERATION
PROMPT
Users own their inputs and generated outputs. "Both Input and Output are considered User Content under these Terms, and as between you and Descript, you own all right, title, and interest in and to any Input and Output, to the extent protectable under applicable law."
OUTPUT
Users own their generated outputs but Descript notes that "the copyright status of the generated Output may not be clear and that the use of such Generative Tools may affect your ability to obtain or enforce any intellectual property rights."
TRAINING
Descript uses content to train models by default unless the user opts out. "Descript may access and use your Input and Output in order to create and operate Descript...including by Descript to train, improve, and develop its models and technologies (unless you have opted out of such use)."
COMMERCIAL
Commercial use of user-generated outputs is permitted. Specific commercial licensing applies to Storyblocks stock material.
301 verified findings across the displayed surfaces.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
219 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Descript carries highly permissive license terms; Freshdesk Freddy AI carries highly permissive license terms.FOR ENTERPRISE: DESCRIPT NOT RECOMMENDED · FRESHDESK FREDDY AI NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | DESCRIPT | FRESHDESK FREDDY AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Descript
HIGH⚠ CAUTIONHIGH
Users own their inputs and generated outputs. "Both Input and Output are considered User Content under these Terms, and as between you and Descript, you own all right, title, and interest in and to any Input and Output, to the extent protectable under applicable law."
“We claim no ownership rights in your User Content. You hereby grant to us a perpetual, irrevocable, nonexclusive, royalty-free, sublicensable, fully paid, worldwide license to create derivative works from, access, reproduce, distribute, process, publish, display, perform, adapt,…”
Despite claiming no ownership, Descript takes an extremely broad, perpetual, irrevocable, sublicensable license over all user content including name and likeness, across all current and future media channels, with no compensation.
Freshdesk Freddy AI
HIGH⚠ CAUTIONHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“By submitting User Content to the Websites, you automatically grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distri…”
Users grant Freshworks an extremely broad, perpetual, irrevocable, royalty-free license to exploit submitted content in any form with no compensation, plus a moral rights waiver. This applies to all user-submitted content on the website.
O
SURFACE 02
Output Ownership
Descript
HIGH⚠ CAUTIONHIGH
Users own their generated outputs but Descript notes that "the copyright status of the generated Output may not be clear and that the use of such Generative Tools may affect your ability to obtain or enforce any intellectual property rights."
“We claim no ownership rights in your User Content. You hereby grant to us a perpetual, irrevocable, nonexclusive, royalty-free, sublicensable, fully paid, worldwide license to create derivative works from, access, reproduce, distribute, process, publish, display, perform, adapt,…”
Descript disclaims ownership of user content but takes back a sweeping perpetual, irrevocable license to outputs/edited content. The scope of 'improve the Descript Service' is broad and could encompass model training.
Freshdesk Freddy AI
MEDHIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
“ 5. Intellectual Property Rights. You acknowledge that all text, graphics, photographs, trademarks, logos, icons, user interfaces, sounds, music, videos, artwork, software, and computer code (collectively, “ Content ”), including but not limited to the “look and feel”, layout, de…”
T
SURFACE 03
Model Training
Descript
HIGH⚠ CAUTIONHIGH
Descript uses content to train models by default unless the user opts out. "Descript may access and use your Input and Output in order to create and operate Descript...including by Descript to train, improve, and develop its models and technologies (unless you have opted out of such use)."
“You hereby grant to us a perpetual, irrevocable, nonexclusive, royalty-free, sublicensable, fully paid, worldwide license to create derivative works from, access, reproduce, distribute, process, publish, display, perform, adapt, modify, analyze, and otherwise use the User Content…”
The license to 'analyze' and 'improve the Descript Service' could encompass AI model training on user content. There is no explicit opt-out mechanism referenced in the visible text.
Freshdesk Freddy AI
HIGH⚠ CAUTIONHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns,…”
Platform relies on 'legitimate interests' (not consent) to train algorithms and develop ML products using personal data, including potentially hosted customer data. Users may not be aware their data is used for model training.
C
SURFACE 04
Commercial Use
Descript
HIGH⚠ CAUTIONHIGH
Commercial use of user-generated outputs is permitted. Specific commercial licensing applies to Storyblocks stock material.
“Additional content libraries (the “Additional Libraries”) are not subject to this license, may not be available for commercial use without a license, and may require that you obtain model clearance.”
Additional Libraries outside Storyblocks may require separate commercial licenses and model clearances, creating potential legal exposure for users who assume all platform content is commercially usable.
Freshdesk Freddy AI
MED⚠ CAUTIONHIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
“ Except with our express prior written permission or as permitted by applicable laws, you may not copy, distribute, reproduce, mirror, frame, publicly display, publicly perform, translate, create derivative works of, re-publish or transmit the Websites or Content (in whole or in…”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Descript
HIGH⚠ CAUTIONHIGH
—
“Personalize and improve the Descript Service and for research and development purposes including training our artificial intelligence models;”
User data (including uploaded content) may be used to train AI models. An opt-out exists for Projects specifically, but this broad statement covers other collected information without a clear opt-out.
Freshdesk Freddy AI
HIGH⚠ CAUTIONHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“personal data obtained from any third parties we work with in relation to our recruitment activities, including without limitation (and subject to local laws), recruitment agencies, background check providers, credit reference agencies and your referees; and details of your edu…”
Freshworks collects special category data (health, medical conditions) and criminal conviction data from third-party sources including background check and credit reference agencies. This is highly sensitive data subject to stricter legal bases under GDPR Article 9 and Article 10.
$
SURFACE 06
Tier Differences
Descript
MED⚠ CAUTIONHIGH
—
“ Scope of License. The license granted to you is limited to a non-transferable license to use the Mac App on any iPhone, iPod touch or iPad that you own or control as permitted by the Usage Rules set forth in the Apple App Store Terms of Service.”
Freshdesk Freddy AI
HIGH⚠ CAUTIONHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“Upon expiration of Customer’s free trial, Freshworks may immediately suspend Customer’s access to the free trial Services and/or Software. Customer must export Customer Data before the end of the free trial or Customer Data will be permanently deleted. Notwithstanding anything to…”
Free tier users receive materially worse data retention protections than paid users — no export window, no 14-day grace period, immediate permanent deletion.