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IN THAT CASE, THESE TERMS ONLY LIMIT OUR RESPONSIBILITIES TO THE MAXIMUM EXTENT PERMISSIBLE IN YOUR COUNTRY OF RESIDENCE.","source_url":"https://www.retellai.com/legal/terms-of-service","deep_link":"https://www.retellai.com/legal/terms-of-service#:~:text=%20RETELL%20AI%20WILL,YOUR%20COUNTRY%20OF%20RESIDENCE.","structural_citation":"§ 9 (LIMITATION OF LIABILITY)","citation_basis":"section_number","char_start":19627,"char_end":20813}},{"pattern_key":"liability_limitation","pattern_family":"legal_burden","risk_rating":"medium","confidence":"medium","stance_key":"legal_burden","stance_value":"liability_limited","evidence":"Sections relating to Intellectual Property Rights, Indemnification, Limitation of Liability, Governing Law, Export Control, and any provisions which by their nature should survive, shall survive termination or expiration of this Agreement.","reason":"The clause limits liability or disclaims warranties.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"indemnity_liability","quote":"Sections relating to Intellectual Property Rights, Indemnification, Limitation of Liability, Governing Law, Export Control, and any provisions which by their nature should survive, shall survive termination or expiration of this Agreement.","source_url":"https://www.retellai.com/legal/terms-of-service","deep_link":"https://www.retellai.com/legal/terms-of-service#:~:text=%20Sections%20relating%20to,expiration%20of%20this%20Agreement.","structural_citation":"§ 20 (SURVIVAL)","citation_basis":"section_number","char_start":32147,"char_end":32387}},{"pattern_key":"liability_limitation","pattern_family":"legal_burden","risk_rating":"medium","confidence":"medium","stance_key":"legal_burden","stance_value":"liability_limited","evidence":"The Services are not designed for use in connection withmedical, emergency, aviation, nuclear, or other inherently dangerous orsafety-critical environments, and Retell AI disclaims all liability for use ofthe Services in such contexts.","reason":"The clause limits liability or disclaims warranties.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"indemnity_liability","quote":"The Services are not designed for use in connection withmedical, emergency, aviation, nuclear, or other inherently dangerous orsafety-critical environments, and Retell AI disclaims all liability for use ofthe Services in such contexts.","source_url":"https://www.retellai.com/legal/terms-of-service","deep_link":"https://www.retellai.com/legal/terms-of-service#:~:text=%20The%20Services%20are,Services%20in%20such%20contexts.","structural_citation":"§ 8 (HIGH-RISK USE DISCLAIMER)","citation_basis":"section_number","char_start":17460,"char_end":17696}},{"pattern_key":"liability_limitation","pattern_family":"legal_burden","risk_rating":"medium","confidence":"medium","stance_key":"legal_burden","stance_value":"liability_limited","evidence":"RETELL AI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA OR OTHER LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 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THE LIMITATIONS IN THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE LIMITATIONS IN THIS SECTION SHALL NOT APPLY TO CUSTOMER’S INDEMNIFICATION OBLIGATIONS, BREACH OF THE ACCEPTABLE USE POLICY, OR VIOLATION OF INTELLECTUAL PROPERTY RIGHTS. SOME COUNTRIES AND STATES DO NOT ALLOW THE DISCLAIMER OF CERTAIN WARRANTIES OR THE LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE TERMS ABOVE MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. 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We disclose personal information to service providers, telecommunications providers, and other third parties as described in the \"How we Disclose or Share Personal Information\" section of this Privacy Policy for business purposes such as providing and improving the Services, processing payments, analytics, security, and legal compliance. Sale and...","reason":"The clause permits sale of personal data or information.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"data_retention","quote":"Categories of Personal Information Disclosed for a Business Purpose. We disclose personal information to service providers, telecommunications providers, and other third parties as described in the \"How we Disclose or Share Personal Information\" section of this Privacy Policy for business purposes such as providing and improving the Services, processing payments, analytics, security, and legal compliance. Sale and Sharing of Personal Information. We do not sell your personal information for monetary consideration. However, we may share personal information with advertising and analytics partners through cookies and similar tracking technologies for purposes of cross-context behavioral advertising, which may be considered a sale of information in some states. You may opt out of such sharing by adjusting your cookie preferences on our website. Sensitive Personal Information. We do not collect sensitive personal information for purposes beyond those permitted under applicable state law. To the extent we ever process sensitive personal information, we do so only as necessary to provide the Services or as otherwise permitted by law. Your Rights. Depending on where you reside, you may have the right to: Know what personal information we collect, use, disclose, and sell or share about you; Access and obtain a copy of your personal information in a portable format; Delete your personal information, subject to certain exceptions; Correct inaccurate personal information; Opt out of the sale or sharing of your personal information for cross-context behavioral advertising; Limit the use and disclosure of your sensitive personal information; and Not be discriminated against for exercising any of these rights.","source_url":"https://www.retellai.com/legal/privacy-policy","deep_link":"https://www.retellai.com/legal/privacy-policy#:~:text=%20Categories%20of%20Personal,of%20these%20rights.%20","structural_citation":"Privacy Policy › “General Data Protection Regulation (GDPR)”","citation_basis":"heading_path","char_start":20825,"char_end":22562}},{"pattern_key":"third_party_sharing","pattern_family":"privacy_sharing","risk_rating":"medium","confidence":"medium","stance_key":"data_sharing","stance_value":"third_party_or_vendor_sharing","evidence":"This Privacy Policy describes how Retell AI, Inc (\" Retell AI ,\" \" we ,\" \" us ,\" or ,” \" our \") collects, uses, and discloses personal information when you visit www.retellai.com , interact with our marketing campaigns, communicate with us, engage withy us over social media, attend events that we host or sponsor, or use our voice AI Agent Creation platform and related services (collectively, the \" Services \"), or ...","reason":"The clause permits disclosure or sharing with third parties, affiliates, vendors, or subprocessors.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"data_retention","quote":"This Privacy Policy describes how Retell AI, Inc (\" Retell AI ,\" \" we ,\" \" us ,\" or ,” \" our \") collects, uses, and discloses personal information when you visit www.retellai.com , interact with our marketing campaigns, communicate with us, engage withy us over social media, attend events that we host or sponsor, or use our voice AI Agent Creation platform and related services (collectively, the \" Services \"), or otherwise interact with us. Retell AI collects and uses personal information in two capacities: (1) for our own business purposes, including operating our website, marketing, sales, and business administration; and (2) as a service provider processing data on behalf of our customers in connection with their use of the Services. Where we process data on behalf of a customer, we will enter into a data processing addendum or similar agreement that governs our processing of personal information on behalf of a customer. By using the Services, you consent to the data practices described in this Privacy Policy. We do not knowingly collect information from children under the age of 16. 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Service Providers and Subprocessors: We engage third-party service providers to perform functions on our behalf, such as hosting, analytics, payment processing, customer support, identity verification, Know-Your-Customer (KYC) compliance, and communications delivery. These providers are contractually obligated to use personal infor...","reason":"The clause permits disclosure or sharing with third parties, affiliates, vendors, or subprocessors.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"privacy_data_use","quote":"We may disclose personal information to third parties as described in this Section. Service Providers and Subprocessors: We engage third-party service providers to perform functions on our behalf, such as hosting, analytics, payment processing, customer support, identity verification, Know-Your-Customer (KYC) compliance, and communications delivery. These providers are contractually obligated to use personal information only as necessary to provide services to us and to maintain appropriate confidentiality and security measures. A current list of subprocessors is available here . Telecommunications Providers and Communications Platforms: To route and deliver voice calls, text messages, and other communications through the Services, we disclose Communications Data and related metadata to telecommunications carriers, aggregators, and communications platform providers (e.g., Twilio, telecommunications carriers). These providers may process certain data as independent controllers for their own purposes, including billing and fraud prevention, in accordance with their own privacy policies and applicable telecommunications regulations. Affiliates and Subsidiaries: We may share personal information with our subsidiaries and affiliates for purposes consistent with this Privacy Policy, including for business operations, service delivery, and internal reporting. Business Transfers: In connection with a merger, acquisition, reorganization, asset sale, or similar transaction, personal information may be among the assets transferred or disclosed during due diligence.","source_url":"https://www.retellai.com/legal/privacy-policy","deep_link":"https://www.retellai.com/legal/privacy-policy#:~:text=%20We%20may%20disclose,during%20due%20diligence.%20","structural_citation":"Privacy Policy › “HOW WE DISCLOSE OR SHARE PERSONAL INFORMATION”","citation_basis":"heading_path","char_start":12690,"char_end":14277}},{"pattern_key":"third_party_sharing","pattern_family":"privacy_sharing","risk_rating":"medium","confidence":"medium","stance_key":"data_sharing","stance_value":"third_party_or_vendor_sharing","evidence":"If such a transaction occurs, we will use reasonable efforts to ensure that the acquiring entity honors the commitments made in this Privacy Policy with respect to your personal information. Where required by law, we will notify you prior to such a transfer. Legal Compliance and Law Enforcement. We may disclose personal information if required to do so by law or if we reasonably believe that disclosure is necessar...","reason":"The clause permits disclosure or sharing with third parties, affiliates, vendors, or subprocessors.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"privacy_data_use","quote":"If such a transaction occurs, we will use reasonable efforts to ensure that the acquiring entity honors the commitments made in this Privacy Policy with respect to your personal information. Where required by law, we will notify you prior to such a transfer. Legal Compliance and Law Enforcement. We may disclose personal information if required to do so by law or if we reasonably believe that disclosure is necessary to: (a) comply with applicable law, regulation, legal process, or a valid governmental request; (b) enforce our agreements and policies, including our Terms of Service; (c) respond to claims that content transmitted through the Services violates the rights of third parties; (d) cooperate with regulatory authorities, law enforcement, or judicial proceedings; or (e) fulfill Know-Your-Customer (KYC), identity verification, or other regulatory obligations applicable to telecommunications services. Safety and Rights Protection: We may disclose personal information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Retell AI, our customers, their end users, or the public, including to detect, prevent, or address fraud, security incidents, or technical issues. 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We disclose personal information to service providers, telecommunications providers, and other third parties as described in the \"How we Disclose or Share Personal Information\" section of this Privacy Policy for business purposes such as providing and improving the Services, processing payments, analytics, security, and legal compliance. Sale and...","reason":"The clause permits disclosure or sharing with third parties, affiliates, vendors, or subprocessors.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"data_retention","quote":"Categories of Personal Information Disclosed for a Business Purpose. We disclose personal information to service providers, telecommunications providers, and other third parties as described in the \"How we Disclose or Share Personal Information\" section of this Privacy Policy for business purposes such as providing and improving the Services, processing payments, analytics, security, and legal compliance. Sale and Sharing of Personal Information. We do not sell your personal information for monetary consideration. However, we may share personal information with advertising and analytics partners through cookies and similar tracking technologies for purposes of cross-context behavioral advertising, which may be considered a sale of information in some states. You may opt out of such sharing by adjusting your cookie preferences on our website. Sensitive Personal Information. We do not collect sensitive personal information for purposes beyond those permitted under applicable state law. To the extent we ever process sensitive personal information, we do so only as necessary to provide the Services or as otherwise permitted by law. Your Rights. Depending on where you reside, you may have the right to: Know what personal information we collect, use, disclose, and sell or share about you; Access and obtain a copy of your personal information in a portable format; Delete your personal information, subject to certain exceptions; Correct inaccurate personal information; Opt out of the sale or sharing of your personal information for cross-context behavioral advertising; Limit the use and disclosure of your sensitive personal information; and Not be discriminated against for exercising any of these rights.","source_url":"https://www.retellai.com/legal/privacy-policy","deep_link":"https://www.retellai.com/legal/privacy-policy#:~:text=%20Categories%20of%20Personal,of%20these%20rights.%20","structural_citation":"Privacy Policy › “General Data Protection Regulation (GDPR)”","citation_basis":"heading_path","char_start":20825,"char_end":22562}},{"pattern_key":"third_party_sharing","pattern_family":"privacy_sharing","risk_rating":"medium","confidence":"medium","stance_key":"data_sharing","stance_value":"third_party_or_vendor_sharing","evidence":"analysis without Retell AI’s prior written consent; (e) resell, redistribute, or make available AI-generated voice outputs as a standalone product or service to third parties; (f) use the Services to build a product, service, or platform that functions as a substitute for, or intermediary layer on top of, the Services; or (g) share, publish, or transfer API keys, access credentials, or authentication tokens to any...","reason":"The clause permits disclosure or sharing with third parties, affiliates, vendors, or subprocessors.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"output_ownership","quote":"analysis without Retell AI’s prior written consent; (e) resell, redistribute, or make available AI-generated voice outputs as a standalone product or service to third parties; (f) use the Services to build a product, service, or platform that functions as a substitute for, or intermediary layer on top of, the Services; or (g) share, publish, or transfer API keys, access credentials, or authentication tokens to any unauthorized third party.","source_url":"https://www.retellai.com/legal/terms-of-service","deep_link":"https://www.retellai.com/legal/terms-of-service#:~:text=%20analysis%20without%20Retell,unauthorized%20third%20party.%20","structural_citation":"§ 10.1 (In General)","citation_basis":"section_number","char_start":20757,"char_end":21202}},{"pattern_key":"training_permitted","pattern_family":"training_use","risk_rating":"high","confidence":"medium","stance_key":"model_training","stance_value":"training_permitted","evidence":"We use the personal information that we collected or receive: to create and manage customer accounts, and to provide, support, maintain, improve and develop our Services; to verify your identity, authenticate your account, and prevent unauthorized access; to route and deliver voice, text, and other communications through the Services on behalf of our customers; to train the artificial intelligence models that supp...","reason":"The clause permits using submitted content for training, development, or model/service improvement.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"training_use","quote":"We use the personal information that we collected or receive: to create and manage customer accounts, and to provide, support, maintain, improve and develop our Services; to verify your identity, authenticate your account, and prevent unauthorized access; to route and deliver voice, text, and other communications through the Services on behalf of our customers; to train the artificial intelligence models that support our Services or that support our business and administrative functions; gather analysis or valuable information so that we can improve our Service; to monitor the usage of our Service; to allow you to use the interactive features of our website, emails, social media profiles or our Services; to administer our business, including for account administration, accounting, auditing and compliance, business analytics, filing taxes, finance, forecasting, consolidated management and reporting, product strategy and revenue planning. to detect, prevent, and address technical issues, security incidents, fraud, abuse, and other harmful activity; improve, train, and enhance our AI models and related technologies; comply with applicable laws, regulations, and legal processes, and respond to lawful requests from public authorities; aggregate, anonymize, or de-identify personal information for research, analytics, benchmarking, and reporting purposes; detect, prevent, and address violations of our terms of use, or other abuse or misuse of our website or Services; carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; to comply with legal and regulatory obligations, telecommunication service provider requirements and communications industry codes of practice, where","source_url":"https://www.retellai.com/legal/privacy-policy","deep_link":"https://www.retellai.com/legal/privacy-policy#:~:text=%20We%20use%20the,codes%20of%20practice%2C%20where","structural_citation":"Privacy Policy › “HOW WE USE THE PERSONAL INFORMATION THAT WE COLLECT”","citation_basis":"heading_path","char_start":9892,"char_end":11689}},{"pattern_key":"training_permitted","pattern_family":"training_use","risk_rating":"high","confidence":"medium","stance_key":"model_training","stance_value":"training_permitted","evidence":"10.1 In General All rights, title, and interests in the Service, and any content contained herein made available by Retell AI, including without limitation, the platform, APIs, models, algorithms, data sets, databases, and all other intellectual property of Retell AI and all derivative works of thereof, are the exclusive property of Retell AI, except as otherwise stated. The Service is made available to you for yo...","reason":"The clause permits using submitted content for training, development, or model/service improvement.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"training_use","quote":"10.1 In General All rights, title, and interests in the Service, and any content contained herein made available by Retell AI, including without limitation, the platform, APIs, models, algorithms, data sets, databases, and all other intellectual property of Retell AI and all derivative works of thereof, are the exclusive property of Retell AI, except as otherwise stated. The Service is made available to you for your legitimate business use only. Retell AI and its licensors own this entire website, including the names, logos, trademarks, service marks (collectively, the “Marks”), and any related or underlying technology, except User Content. The Service’s content may also be covered by applicable copyright or other intellectual property laws and treaties. Without the prior written consent of Retell AI, you are not permitted to make use of any of its Marks. You are expressly prohibited from reverse engineering, decompiling, or otherwise attempting to derive source code or underlying models. Retell AI may collect and use aggregated and de-identified data derived from Customer’s and its consumer’s use of the Services for purposes of operating, improving, and developing the Services, provided such data cannot reasonably be used to identify Customer, its users, or any consumers. In addition to the foregoing, Customer shall not: (a) use AI-generated voices or content produced by the Services to train, improve, or develop models or services that compete with Retell AI; (b) scrape, crawl, or use any automated means to extract data, voice samples, model outputs, or other content from the Services; (c) remove, alter, or obscure any proprietary notices, watermarks, or attribution contained in or generated by the Services; (d) use the Services for benchmarking or competitive","source_url":"https://www.retellai.com/legal/terms-of-service","deep_link":"https://www.retellai.com/legal/terms-of-service#:~:text=%2010.1%20In%20General,for%20benchmarking%20or%20competitive","structural_citation":"§ 10.1 (In General)","citation_basis":"section_number","char_start":20856,"char_end":22651}},{"pattern_key":"training_permitted","pattern_family":"training_use","risk_rating":"high","confidence":"medium","stance_key":"model_training","stance_value":"training_permitted","evidence":"10.1 In General All rights, title, and interests in the Service, and any content contained herein made available by Retell AI, including without limitation, the platform, APIs, models, algorithms, data sets, databases, and all other intellectual property of Retell AI and all derivative works of thereof, are the exclusive property of Retell AI, except as otherwise stated. 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The Service’s content may also be covered by applicable copyright or other intellectual property laws and treaties. Without the prior written consent of Retell AI, you are not permitted to make use of any of its Marks. You are expressly prohibited from reverse engineering, decompiling, or otherwise attempting to derive source code or underlying models. Retell AI may collect and use aggregated and de-identified data derived from Customer’s and its consumer’s use of the Services for purposes of operating, improving, and developing the Services, provided such data cannot reasonably be used to identify Customer, its users, or any consumers. 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