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Subject to the terms and conditions of this Agreement, Mem0 hereby grants to Customer a revocable, non-sub-licensable, non-transferable (except as provided in Section 15.3), non-exclusive right to access and use the Mem0 Service and accompanying Documentation solely for Customer’s internal business purposes. 2.2 Access. Customer will access and use the Mem0 Service through API...","reason":"The clause includes sublicensable, transferable, or assignable rights.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"commercial_use","quote":"2.1 Subscription to the Mem0 Service. Subject to the terms and conditions of this Agreement, Mem0 hereby grants to Customer a revocable, non-sub-licensable, non-transferable (except as provided in Section 15.3), non-exclusive right to access and use the Mem0 Service and accompanying Documentation solely for Customer’s internal business purposes. 2.2 Access. Customer will access and use the Mem0 Service through API Key(s) provisioned by Mem0 and, where applicable, through the web-based dashboard using unique account credentials. API Key(s) are confidential and may not be shared with any unauthorized third party. Customer may provision multiple API Key(s) within its account and may use such API Key(s) in Customer’s own applications to serve Users. Customer is responsible for maintaining the confidentiality of all API Key(s) and account credentials and is solely responsible for all activities that occur thereunder. Customer is responsible for ensuring that its Users comply with the terms of this Agreement and shall be liable for any acts or omissions of its Users that would constitute a breach of this Agreement. Customer will promptly notify Mem0 of any actual or suspected unauthorized use or access to its account or API Key(s). 2.3 Restrictions. Customer will not, and will not permit any User or other party to: (a) allow any third party to access the Mem0 Technology except as expressly allowed herein; (b) sublicense, lease, sell, resell, rent, loan, distribute, transfer or otherwise allow the use of the Mem0 Technology for the benefit of any unauthorized third party; (c) reverse engineer, decompile, disassemble, or otherwise derive or determine or attempt to derive or determine the source code (or the underlying ideas, algorithms, structure or organization) of the Mem0","source_url":"https://mem0.ai/terms","deep_link":"https://mem0.ai/terms#:~:text=%202.1%20Subscription%20to,organization)%20of%20the%20Mem0","structural_citation":"§ 2.1","citation_basis":"section_number","char_start":7460,"char_end":9260}},{"pattern_key":"broad_content_license","pattern_family":"ip_license","risk_rating":"medium","confidence":"medium","stance_key":"content_license","stance_value":"broad_license","evidence":"5.1 Mem0 Technology. Customer acknowledges that Mem0 retains all right, title and interest in and to the Mem0 Technology, including any enhancements, improvements, or derivatives thereto, and that the Mem0 Technology is protected by intellectual property rights owned by or licensed to Mem0. Other than as expressly set forth in this Agreement, no license or other rights in the Mem0 Technology are granted to the Cus...","reason":"The clause grants a broad content license.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"training_use","quote":"5.1 Mem0 Technology. Customer acknowledges that Mem0 retains all right, title and interest in and to the Mem0 Technology, including any enhancements, improvements, or derivatives thereto, and that the Mem0 Technology is protected by intellectual property rights owned by or licensed to Mem0. Other than as expressly set forth in this Agreement, no license or other rights in the Mem0 Technology are granted to the Customer. 5.2 Customer Content. Customer retains all right, title and interest in and to the Customer Content. Customer hereby grants to Mem0 the following licenses with respect to Customer Content: Paid Plan Customers. For Customers on a Paid Plan, Customer grants Mem0 a non-exclusive, worldwide, royalty-free and fully paid-up license during the Term to access and use Customer Content solely to provide the Mem0 Service and any accompanying support to Customer as set forth in this Agreement. For the avoidance of doubt, Mem0 will not use Customer Content of Customer’s accessing the Mem0 Service on a Paid Plan to train or improve any machine learning or artificial intelligence models, except as expressly set forth in Section 5.3. Free Plan Customers. For Customers on a Free Plan, Customer grants Mem0 a non-exclusive, worldwide, perpetual, irrevocable, royalty-free and fully paid-up license to access, use, reproduce, modify, and create derivative works from Customer Content for any lawful purpose, including to provide the Mem0 Service, to train and improve machine learning and artificial intelligence models, and to develop and improve Mem0’s products and services.","source_url":"https://mem0.ai/terms","deep_link":"https://mem0.ai/terms#:~:text=%205.1%20Mem0%20Technology.,products%20and%20services.%20","structural_citation":"§ 5.1","citation_basis":"section_number","char_start":17761,"char_end":19359}},{"pattern_key":"broad_content_license","pattern_family":"ip_license","risk_rating":"medium","confidence":"medium","stance_key":"content_license","stance_value":"broad_license","evidence":"5.3 Aggregate Data. Notwithstanding Section 5.2, for all Customers (including Customer accessing the Mem0 Service through a Paid Plan), Mem0 may create aggregated and de-identified data derived from Customer Content and Performance Data (“ Aggregate Data ”). Mem0 shall own all right, title, and interest in and to the Aggregate Data, and may use such Aggregate Data for any purpose, including to improve the Mem0 Ser...","reason":"The clause grants a broad content license.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"output_ownership","quote":"5.3 Aggregate Data. Notwithstanding Section 5.2, for all Customers (including Customer accessing the Mem0 Service through a Paid Plan), Mem0 may create aggregated and de-identified data derived from Customer Content and Performance Data (“ Aggregate Data ”). Mem0 shall own all right, title, and interest in and to the Aggregate Data, and may use such Aggregate Data for any purpose, including to improve the Mem0 Service and to develop and improve Mem0’s products and services. Aggregate Data will not identify Customer or any individual. 5.4 Performance Data. Mem0 may monitor Customer’s use of the Mem0 Service and may collect and compile Performance Data. As between Mem0 and Customer, all right, title, and interest in the Performance Data, and all intellectual property rights therein, belong to and are retained solely by Mem0. Mem0 may use Performance Data for any purpose, provided that any disclosure or use of Performance Data outside of Mem0’s internal operations will be in aggregated and de-identified form and will not identify Customer or Customer’s Confidential Information. 5.5 Feedback. Customer or its Users may give feedback to Mem0 on the use, operation, and functionality of the Mem0 Service, including information about operating results, known or suspected bugs, errors, or compatibility problems, suggested modifications, and user-desired features, functionality, or workflows (collectively, “ Feedback ”). 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IN NO EVENT WILL MEM0’S AGGREGATE, CUMULATIVE LIABILITY IN ANY WAY RELATING TO THIS AGREEMENT EXCEED THE GREATER OF (A) THE AMOUNT OF FEES ACTUALLY RECEIVED BY MEM0 FROM CUSTOMER PURSUANT TO THE APPLICABLE ORDE...","reason":"The clause limits liability or disclaims warranties.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"indemnity_liability","quote":"14. Limitation of Liability. TO THE EXTENT PERMITTED BY LAW, IN NO EVENT WILL MEM0 BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OR LOST PROFITS IN ANY WAY RELATING TO THIS AGREEMENT. IN NO EVENT WILL MEM0’S AGGREGATE, CUMULATIVE LIABILITY IN ANY WAY RELATING TO THIS AGREEMENT EXCEED THE GREATER OF (A) THE AMOUNT OF FEES ACTUALLY RECEIVED BY MEM0 FROM CUSTOMER PURSUANT TO THE APPLICABLE ORDER FORM DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM; AND (B) $100. THE FOREGOING LIMITATIONS WILL NOT APPLY TO LIABILITIES THAT CANNOT BE LIMITED BY LAW. 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We may use your personal information to analyze your usage of the Service, improve the Service, improve the rest of our business, help us understand user activity on the Service, including which pages are most and least visited and how visitors move around the Service, as well as user interactions with our emails, and to develop new products and services. For more information on ...","reason":"The clause permits disclosure or sharing with third parties, affiliates, vendors, or subprocessors.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"privacy_data_use","quote":"Service improvement and analytics. We may use your personal information to analyze your usage of the Service, improve the Service, improve the rest of our business, help us understand user activity on the Service, including which pages are most and least visited and how visitors move around the Service, as well as user interactions with our emails, and to develop new products and services. For more information on analytics, see our Cookie Notice. Marketing and advertising. We, our service providers and our third-party advertising partners may collect and use your personal information for marketing and advertising purposes: Direct marketing. We may send you direct marketing communications and may personalize these messages based on your needs and interests. You may opt-out of our marketing communications as described in the Opt-out of marketing section below.","source_url":"https://mem0.ai/privacy-policy","deep_link":"https://mem0.ai/privacy-policy#:~:text=%20Service%20improvement%20and,of%20marketing%20section%20below.","structural_citation":"Privacy Policy › “How we use your personal information”","citation_basis":"heading_path","char_start":8057,"char_end":8930}},{"pattern_key":"third_party_sharing","pattern_family":"privacy_sharing","risk_rating":"medium","confidence":"medium","stance_key":"data_sharing","stance_value":"third_party_or_vendor_sharing","evidence":"Interest-based advertising. We, our service providers, and third-party advertising partners may use cookies and other technologies to collect information about your interaction (including the data described in the automatic data collection section above) with the Service, our communications and other online services over time, and use that information to serve online ads that we or they think will interest you. Th...","reason":"The clause permits disclosure or sharing with third parties, affiliates, vendors, or subprocessors.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"privacy_data_use","quote":"Interest-based advertising. We, our service providers, and third-party advertising partners may use cookies and other technologies to collect information about your interaction (including the data described in the automatic data collection section above) with the Service, our communications and other online services over time, and use that information to serve online ads that we or they think will interest you. This is called interest-based advertising. We may also share information about our users with these companies to facilitate interest-based advertising to those or similar users on other online platforms. 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We may use this aggregated, de-identified or anonymized data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business. Model training. We use certain information collected or derived from our users’ interactions with the Service to train our AI models and for other machine learning purposes, including aggregated, de-identified or anonymous data derived from any of our users and, from our Free Plan users , inputs, prompts, and user-generated content data. 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Third parties that provide services on our behalf or help us operate the Service or our business (such as hosting, information technology, customer support, ...","reason":"The clause permits disclosure or sharing with third parties, affiliates, vendors, or subprocessors.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"privacy_data_use","quote":"We may share your personal information with the following parties (or as otherwise described in this Privacy Policy, in other applicable notices, or at the time of collection). Affiliates. Our corporate parent, subsidiaries, and affiliates. Service providers. Third parties that provide services on our behalf or help us operate the Service or our business (such as hosting, information technology, customer support, AI providers, such as online chat functionality providers and other providers of generative AI technologies such as OpenAI and Anthropic, email delivery, marketing, consumer research and website analytics). Payment processors . Any payment card information you use to make a purchase on the Service is collected and processed directly by our payment processors, such as Stripe and Chargebee. Stripe may use your payment data in accordance with its privacy policy, https://stripe.com/privacy . Chargebee may use your payment data in accordance with its privacy policy, https://www.chargebee.com/privacy/ . Advertising partners. Third-party advertising companies for the interest-based advertising purposes described above. Third parties designated by you. We may share your personal information with third parties where you have instructed us or provided your consent to do so. Business and marketing partners. Third parties with whom we partner, including parties with whom we co-sponsor events or promotions, with whom we jointly offer products or services, or whose products or services may be of interest to you.","source_url":"https://mem0.ai/privacy-policy","deep_link":"https://mem0.ai/privacy-policy#:~:text=%20We%20may%20share,interest%20to%20you.%20","structural_citation":"Privacy Policy › “How we share your personal information”","citation_basis":"heading_path","char_start":11748,"char_end":13288}},{"pattern_key":"third_party_sharing","pattern_family":"privacy_sharing","risk_rating":"medium","confidence":"medium","stance_key":"data_sharing","stance_value":"third_party_or_vendor_sharing","evidence":"Service improvement and analytics. 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We, our service providers and our third-party advertising partners may collect and use your personal information for marketing and advertising purposes: Direct marketing. We may send you direct marketing communications and may personalize these messages based on your needs and interests. You may opt-out of our marketing communications as described in the Opt-out of marketing section below.","source_url":"https://mem0.ai/privacy-policy","deep_link":"https://mem0.ai/privacy-policy#:~:text=%20Service%20improvement%20and,of%20marketing%20section%20below.","structural_citation":"Privacy Policy › “How we use your personal information”","citation_basis":"heading_path","char_start":10698,"char_end":11422}},{"pattern_key":"third_party_sharing","pattern_family":"privacy_sharing","risk_rating":"medium","confidence":"medium","stance_key":"data_sharing","stance_value":"third_party_or_vendor_sharing","evidence":"2.1 Subscription to the Mem0 Service. Subject to the terms and conditions of this Agreement, Mem0 hereby grants to Customer a revocable, non-sub-licensable, non-transferable (except as provided in Section 15.3), non-exclusive right to access and use the Mem0 Service and accompanying Documentation solely for Customer’s internal business purposes. 2.2 Access. Customer will access and use the Mem0 Service through API...","reason":"The clause permits disclosure or sharing with third parties, affiliates, vendors, or subprocessors.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"commercial_use","quote":"2.1 Subscription to the Mem0 Service. Subject to the terms and conditions of this Agreement, Mem0 hereby grants to Customer a revocable, non-sub-licensable, non-transferable (except as provided in Section 15.3), non-exclusive right to access and use the Mem0 Service and accompanying Documentation solely for Customer’s internal business purposes. 2.2 Access. Customer will access and use the Mem0 Service through API Key(s) provisioned by Mem0 and, where applicable, through the web-based dashboard using unique account credentials. API Key(s) are confidential and may not be shared with any unauthorized third party. Customer may provision multiple API Key(s) within its account and may use such API Key(s) in Customer’s own applications to serve Users. Customer is responsible for maintaining the confidentiality of all API Key(s) and account credentials and is solely responsible for all activities that occur thereunder. Customer is responsible for ensuring that its Users comply with the terms of this Agreement and shall be liable for any acts or omissions of its Users that would constitute a breach of this Agreement. Customer will promptly notify Mem0 of any actual or suspected unauthorized use or access to its account or API Key(s). 2.3 Restrictions. 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Customer may elect, or where it is a necessary part of the Service may be required, to link certain Third-Party Services to the Mem0 Service. Customer is responsible for enabling the integration of each Third-Party Service, and by doing so, Customer acknowledges that: (a) Mem0 may access any Customer Content provided via a Third-Party Service so that it may be used in accordance with the ...","reason":"The clause permits disclosure or sharing with third parties, affiliates, vendors, or subprocessors.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"prompt_ownership","quote":"2.6 Third-Party Services. Customer may elect, or where it is a necessary part of the Service may be required, to link certain Third-Party Services to the Mem0 Service. Customer is responsible for enabling the integration of each Third-Party Service, and by doing so, Customer acknowledges that: (a) Mem0 may access any Customer Content provided via a Third-Party Service so that it may be used in accordance with the terms of this Agreement, and (b) it is instructing Mem0 to share Customer Content (including Personal Data where directed) with the providers of such Third-Party Services. Third-Party Services are not under the control of Mem0 and Mem0 is not responsible for any Third-Party Services. Customer’s use of the Third-Party Services is governed by the Customer’s agreement with providers of the Third-Party Services. Customer acknowledges and agrees that, for the purposes of Applicable Privacy Laws, each of Mem0 and providers of any Third-Party Service are not processors or subprocessors of Personal Data with respect to each other. 2.7 Use of AI Tools. The Mem0 Service may include AI Tools. Customer may submit queries or other Customer Content to the AI Tools (“ Inputs ”) and receive back outputs generated by the AI Tools in response to Customer’s Inputs (“ Outputs ”). Inputs and Outputs are both Customer Content. Inputs will be shared with Third-Party Services that provide the AI Tools in order to generate Outputs.","source_url":"https://mem0.ai/terms","deep_link":"https://mem0.ai/terms#:~:text=%202.6%20Third-Party%20Services.,to%20generate%20Outputs.%20","structural_citation":"§ 2.6","citation_basis":"section_number","char_start":12194,"char_end":13636}},{"pattern_key":"third_party_sharing","pattern_family":"privacy_sharing","risk_rating":"medium","confidence":"medium","stance_key":"data_sharing","stance_value":"third_party_or_vendor_sharing","evidence":"9.1 Restrictions. 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Customer acknowledges and agrees that Mem0 does not represent or warrant that Outputs will (a) be free from third-party content or (b) not infringe third-party intellectual property rights. Customer acknowledges that the services leverage AI Tools and that Mem0 ...","reason":"The clause permits using submitted content for training, development, or model/service improvement.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"training_use","quote":"Mem0’s rights to use Inputs, Outputs, and related metadata for training or improving the AI Tools are subject to the limitations set forth in Section 5.2. Customer acknowledges and agrees that Mem0 does not represent or warrant that Outputs will (a) be free from third-party content or (b) not infringe third-party intellectual property rights. Customer acknowledges that the services leverage AI Tools and that Mem0 is not liable, and Customer agrees not to seek to hold Mem0 liable, for any third-party AI Tools. Customer is solely responsible for ensuring that its and its Users’ use of the Mem0 Service and Outputs comply with all applicable laws. Customer will be solely responsible for Customer’s and its Users’ use of the Mem0 Service and any Outputs resulting therefrom. Customer should evaluate the fitness of any Output as appropriate for Customer’s specific use case.","source_url":"https://mem0.ai/terms","deep_link":"https://mem0.ai/terms#:~:text=Mem0%E2%80%99s%20rights%20to%20use,Customer%E2%80%99s%20specific%20use%20case.","structural_citation":"§ 2.7","citation_basis":"section_number","char_start":13636,"char_end":14514}},{"pattern_key":"training_permitted","pattern_family":"training_use","risk_rating":"high","confidence":"medium","stance_key":"model_training","stance_value":"training_permitted","evidence":"What for? 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For Customers on a Paid Plan, Customer grants Mem0 a non-exclusive, worldwide, royalty-free and fully paid-up license during the Term to access and use Customer Content solely to provide the Mem0 Service and any accompanying support to Customer as set forth in this Agreement. For the avoidance of doubt, Mem0 will not use Customer Content of Customer’s accessing the Mem0 Service on a Paid Plan to train or improve any machine learning or artificial intelligence models, except as expressly set forth in Section 5.3. Free Plan Customers. 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