{"platform":"Mastra","slug":"mastra","category":"Workflow & Automation","website":"https://mastra.ai","risk_rating":"medium","verification":"partially_verified","verification_detail":{"tier":"partially_verified","partial_reason_code":"missing_terms","partial_reason_label":"Terms not yet captured","blocked_core_documents":[]},"rating":{"value":"medium","unknown_reason_code":"none","unknown_reason_label":"Rated"},"corpus_status":"corpus_partial","canonical":"https://airinetwork.com/platform/mastra","machine_url":"https://airinetwork.com/api/machine/platform/mastra","last_reviewed":"2026-08-21","findings_count":0,"findings":[],"documents":[{"doc_type":"privacy","pdf_page_count":null,"extraction_method":"static","page_level_citations":false,"last_captured":"2026-08-21","last_verified_scan":"2026-08-21","verified_scan_count":2},{"doc_type":"ai_addendum","pdf_page_count":null,"extraction_method":null,"page_level_citations":false,"last_captured":"2026-07-20","last_verified_scan":"2026-07-20","verified_scan_count":1}],"clause_intelligence":{"clauses_count":109,"risk_patterns_count":16,"stance_events_count":16,"patterns_by_family":{"dispute_resolution":1,"ip_license":4,"legal_burden":4,"privacy_sharing":4,"tier_conditionality":1,"training_use":2},"risk_summary":{"medium":10,"high":6},"evidence":[{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"If you are a consumer resident in the European Union, the European Commission provides an online dispute resolution platform that you may access at https://ec.europa.eu/consumers/odr . Mastra is not obligated and does not currently agree to participate in alternative dispute resolution proceedings before a consumer arbitration board. Nothing in this Section limits your right to bring proceedings against Mastra in ...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"If you are a consumer resident in the European Union, the European Commission provides an online dispute resolution platform that you may access at https://ec.europa.eu/consumers/odr . Mastra is not obligated and does not currently agree to participate in alternative dispute resolution proceedings before a consumer arbitration board. Nothing in this Section limits your right to bring proceedings against Mastra in the courts of your country of residence to the extent required by applicable Consumer Laws.","source_url":"https://mastra.ai/terms-of-service","deep_link":"https://mastra.ai/terms-of-service#:~:text=%20If%20you%20are,by%20applicable%20Consumer%20Laws.","structural_citation":"§ 17 (International Users)","citation_basis":"section_number","char_start":59524,"char_end":60033}},{"pattern_key":"sublicensable_or_transferable_license","pattern_family":"ip_license","risk_rating":"high","confidence":"medium","stance_key":"content_license","stance_value":"sublicensable_or_transferable","evidence":"Subject to any applicable Order Form, Customer grants Mastra a worldwide, royalty-free, non-exclusive, sublicensable (through multiple tiers, solely to subprocessors and Model Providers) license to host, copy, transmit, store, display, process, and otherwise use Customer Data solely to (a) provide, operate, support, and improve the Services; (b) prevent, detect, investigate, or address service, security, fraud, ab...","reason":"The clause includes sublicensable, transferable, or assignable rights.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"privacy_data_use","quote":"Subject to any applicable Order Form, Customer grants Mastra a worldwide, royalty-free, non-exclusive, sublicensable (through multiple tiers, solely to subprocessors and Model Providers) license to host, copy, transmit, store, display, process, and otherwise use Customer Data solely to (a) provide, operate, support, and improve the Services; (b) prevent, detect, investigate, or address service, security, fraud, abuse, or technical issues; (c) comply with legal obligations and respond to lawful requests; and (d) generate and use aggregated or de-identified Usage Data that does not identify Customer, any Authorized User, any End User, or any other natural person.","source_url":"https://mastra.ai/terms-of-service","deep_link":"https://mastra.ai/terms-of-service#:~:text=%20Subject%20to%20any,any%20other%20natural%20person.","structural_citation":"§ 4.2 (License to Mastra)","citation_basis":"section_number","char_start":18128,"char_end":18798}},{"pattern_key":"sublicensable_or_transferable_license","pattern_family":"ip_license","risk_rating":"high","confidence":"medium","stance_key":"content_license","stance_value":"sublicensable_or_transferable","evidence":"Mastra may, from time to time, offer free trials, promotional credits (including Gateway starter credits), free tiers (including the Basic Plan), or other promotional access (\" Promotional Offers \"). Unless otherwise stated in the terms applicable to the Promotional Offer, at the end of a trial period your use of the affected paid feature will either expire or, if so stated, automatically convert to a paid Subscri...","reason":"The clause includes sublicensable, transferable, or assignable rights.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"moderation_enforcement","quote":"Mastra may, from time to time, offer free trials, promotional credits (including Gateway starter credits), free tiers (including the Basic Plan), or other promotional access (\" Promotional Offers \"). Unless otherwise stated in the terms applicable to the Promotional Offer, at the end of a trial period your use of the affected paid feature will either expire or, if so stated, automatically convert to a paid Subscription at Mastra's then-current Fee, billed in accordance with Section 7.4. Promotional credits and Promotional Offers have no cash value, are non-transferable, and may be modified, suspended, or revoked at any time.","source_url":"https://mastra.ai/terms-of-service","deep_link":"https://mastra.ai/terms-of-service#:~:text=%20Mastra%20may%2C%20from,revoked%20at%20any%20time.","structural_citation":"§ 7.5 (Free Trials and Promotions)","citation_basis":"section_number","char_start":36625,"char_end":37263}},{"pattern_key":"sublicensable_or_transferable_license","pattern_family":"ip_license","risk_rating":"high","confidence":"medium","stance_key":"content_license","stance_value":"sublicensable_or_transferable","evidence":"Subject to Customer's compliance with this Agreement and payment of applicable Fees, Mastra grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during the Subscription Term to access and use the Services solely for Customer's internal business purposes.","reason":"The clause includes sublicensable, transferable, or assignable rights.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"privacy_data_use","quote":"Subject to Customer's compliance with this Agreement and payment of applicable Fees, Mastra grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during the Subscription Term to access and use the Services solely for Customer's internal business purposes.","source_url":"https://mastra.ai/terms-of-service","deep_link":"https://mastra.ai/terms-of-service#:~:text=%20Subject%20to%20Customer%26%23x27%3Bs,Customer%26%23x27%3Bs%20internal%20business%20purposes.","structural_citation":"§ 12.2 (License to Customer)","citation_basis":"section_number","char_start":49400,"char_end":49707}},{"pattern_key":"broad_content_license","pattern_family":"ip_license","risk_rating":"medium","confidence":"medium","stance_key":"content_license","stance_value":"broad_license","evidence":"Subject to any applicable Order Form, Customer grants Mastra a worldwide, royalty-free, non-exclusive, sublicensable (through multiple tiers, solely to subprocessors and Model Providers) license to host, copy, transmit, store, display, process, and otherwise use Customer Data solely to (a) provide, operate, support, and improve the Services; (b) prevent, detect, investigate, or address service, security, fraud, ab...","reason":"The clause grants a broad content license.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"privacy_data_use","quote":"Subject to any applicable Order Form, Customer grants Mastra a worldwide, royalty-free, non-exclusive, sublicensable (through multiple tiers, solely to subprocessors and Model Providers) license to host, copy, transmit, store, display, process, and otherwise use Customer Data solely to (a) provide, operate, support, and improve the Services; (b) prevent, detect, investigate, or address service, security, fraud, abuse, or technical issues; (c) comply with legal obligations and respond to lawful requests; and (d) generate and use aggregated or de-identified Usage Data that does not identify Customer, any Authorized User, any End User, or any other natural person.","source_url":"https://mastra.ai/terms-of-service","deep_link":"https://mastra.ai/terms-of-service#:~:text=%20Subject%20to%20any,any%20other%20natural%20person.","structural_citation":"§ 4.2 (License to Mastra)","citation_basis":"section_number","char_start":18128,"char_end":18798}},{"pattern_key":"liability_limitation","pattern_family":"legal_burden","risk_rating":"medium","confidence":"medium","stance_key":"legal_burden","stance_value":"liability_limited","evidence":"Mastra may, from time to time, offer access to features, products, or services that are identified as \"alpha,\" \"beta,\" \"preview,\" \"experimental,\" \"early access,\" or similar designations (\" Beta Services \"). 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Mastra's total aggregate liability for Beta Services is limited to $100. Your use of any Beta Services is at your sole risk.","source_url":"https://mastra.ai/terms-of-service","deep_link":"https://mastra.ai/terms-of-service#:~:text=%20Mastra%20may%2C%20from,at%20your%20sole%20risk.","structural_citation":"§ 1.4 (Beta Services)","citation_basis":"section_number","char_start":8454,"char_end":9166}},{"pattern_key":"liability_limitation","pattern_family":"legal_burden","risk_rating":"medium","confidence":"medium","stance_key":"legal_burden","stance_value":"liability_limited","evidence":"Notwithstanding anything to the contrary in this Agreement, if you use the Services as a consumer: (a) the limitations and exclusions of warranty, liability, and remedy set forth in Sections 18 (Disclaimer of Warranties), 19 (Limitation of Liability), and 24.4 (Time Limitation) apply only to the maximum extent permitted by applicable Consumer Laws and do not limit or exclude any non-waivable statutory warranty, st...","reason":"The clause limits liability or disclaims warranties.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"indemnity_liability","quote":"Notwithstanding anything to the contrary in this Agreement, if you use the Services as a consumer: (a) the limitations and exclusions of warranty, liability, and remedy set forth in Sections 18 (Disclaimer of Warranties), 19 (Limitation of Liability), and 24.4 (Time Limitation) apply only to the maximum extent permitted by applicable Consumer Laws and do not limit or exclude any non-waivable statutory warranty, statutory remedy, or other mandatory consumer right available to you under applicable Consumer Laws; (b) the jury trial waiver in Section 24.3 does not apply where prohibited by applicable Consumer Laws; and (c) the governing law and exclusive venue provisions in Sections 24.1 and 24.2 do not deprive you of the protection afforded by mandatory provisions of the law of your country of habitual residence.","source_url":"https://mastra.ai/terms-of-service","deep_link":"https://mastra.ai/terms-of-service#:~:text=%20Notwithstanding%20anything%20to,country%20of%20habitual%20residence.","structural_citation":"§ 17 (International Users)","citation_basis":"section_number","char_start":61305,"char_end":62127}},{"pattern_key":"liability_limitation","pattern_family":"legal_burden","risk_rating":"medium","confidence":"medium","stance_key":"legal_burden","stance_value":"liability_limited","evidence":"NOTWITHSTANDING ANYTHING TO THE CONTRARY, FREE SERVICES (INCLUDING THE STARTER PLAN AND ANY FREE TRIAL) AND BETA SERVICES ARE PROVIDED WITHOUT ANY WARRANTY OF ANY KIND , AND THE MASTRA PARTIES' TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO FREE SERVICES AND BETA SERVICES IS LIMITED TO $100.","reason":"The clause limits liability or disclaims warranties.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"indemnity_liability","quote":"NOTWITHSTANDING ANYTHING TO THE CONTRARY, FREE SERVICES (INCLUDING THE STARTER PLAN AND ANY FREE TRIAL) AND BETA SERVICES ARE PROVIDED WITHOUT ANY WARRANTY OF ANY KIND , AND THE MASTRA PARTIES' TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO FREE SERVICES AND BETA SERVICES IS LIMITED TO $100.","source_url":"https://mastra.ai/terms-of-service","deep_link":"https://mastra.ai/terms-of-service#:~:text=%20NOTWITHSTANDING%20ANYTHING%20TO,IS%20LIMITED%20TO%20%24100.","structural_citation":"§ 18.4 (Free Services and Beta Services)","citation_basis":"section_number","char_start":64074,"char_end":64380}},{"pattern_key":"indemnity_obligation","pattern_family":"legal_burden","risk_rating":"medium","confidence":"medium","stance_key":"legal_burden","stance_value":"indemnity","evidence":"To the maximum extent permitted by applicable law, Customer shall indemnify, defend, and hold harmless the Mastra Parties from any losses, costs, liabilities, and expenses (including reasonable attorneys' fees) relating to or arising out of any third-party claim arising out of:","reason":"The clause requires defense, indemnity, or hold-harmless obligations.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"indemnity_liability","quote":"To the maximum extent permitted by applicable law, Customer shall indemnify, defend, and hold harmless the Mastra Parties from any losses, costs, liabilities, and expenses (including reasonable attorneys' fees) relating to or arising out of any third-party claim arising out of:","source_url":"https://mastra.ai/terms-of-service","deep_link":"https://mastra.ai/terms-of-service#:~:text=%20To%20the%20maximum,claim%20arising%20out%20of%3A","structural_citation":"§ 20.2 (By Customer)","citation_basis":"section_number","char_start":69590,"char_end":69874}},{"pattern_key":"personal_data_sale","pattern_family":"privacy_sharing","risk_rating":"high","confidence":"medium","stance_key":"data_sharing","stance_value":"sale_or_sell","evidence":"If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the \"CCPA/CPRA\"), provides you with certain rights with respect to your personal information, including, subject to applicable exceptions, the right to know, the right to access, the right to delete, the right to correct, the right to portability, the right to limit the use and disclosure of sens...","reason":"The clause permits sale of personal data or information.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"data_retention","quote":"If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the \"CCPA/CPRA\"), provides you with certain rights with respect to your personal information, including, subject to applicable exceptions, the right to know, the right to access, the right to delete, the right to correct, the right to portability, the right to limit the use and disclosure of sensitive personal information, the right to opt out of the sale or sharing of personal information, and the right to be free from retaliation for exercising your rights. Mastra does not sell or share personal information as those terms are defined under the CCPA/CPRA. For information about how Mastra processes personal information, the categories of personal information collected, the purposes for which it is processed, and how to exercise your rights, please see Mastra's Privacy Policy at https://mastra.ai/privacy-policy . To submit a verifiable consumer request, contact Mastra at privacy@mastra.ai . 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To the extent Customer's use of the Services involves Mastra's processing of personal data on Customer's behalf as a \"processor,\" \"service provider,\" or comparable role under applicable data protection laws (including the GDPR, the UK GDPR, the CCPA/CPRA, and similar U.S. state privacy laws), the parties will execute Mastra's Data Processing Addendum (\" DPA \"), available at https://mastra.ai/legal/dpa , which is incorporated by reference upon execution. Mastra's then-current list of Subprocessors is available at https://mastra.ai/legal/subprocessors .","source_url":"https://mastra.ai/terms-of-service","deep_link":"https://mastra.ai/terms-of-service#:~:text=%20Mastra%26%23x27%3Bs%20processing%20of,available%20at%20https%3A%2F%2Fmastra.ai%2Flegal%2Fsubprocessors%20.","structural_citation":"§ 4.7 (Privacy; Data Processing Addendum)","citation_basis":"section_number","char_start":21454,"char_end":22205}},{"pattern_key":"third_party_sharing","pattern_family":"privacy_sharing","risk_rating":"medium","confidence":"medium","stance_key":"data_sharing","stance_value":"third_party_or_vendor_sharing","evidence":"The Receiving Party will (a) use Confidential Information solely to perform under this Agreement; (b) protect Confidential Information using at least the same degree of care it uses to protect its own information of like importance, and in no event less than reasonable care; and (c) limit access to Confidential Information to those of its employees, contractors, Affiliates, and advisors who have a need to know and...","reason":"The clause permits disclosure or sharing with third parties, affiliates, vendors, or subprocessors.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"prompt_ownership","quote":"The Receiving Party will (a) use Confidential Information solely to perform under this Agreement; (b) protect Confidential Information using at least the same degree of care it uses to protect its own information of like importance, and in no event less than reasonable care; and (c) limit access to Confidential Information to those of its employees, contractors, Affiliates, and advisors who have a need to know and who are bound by confidentiality obligations no less protective than those in this Section. The Receiving Party may disclose Confidential Information to the extent required by law, provided that, where legally permitted, it gives prompt notice and reasonable cooperation to the Disclosing Party. Confidential Information does not include information that is (i) public other than as a result of the Receiving Party's breach, (ii) rightfully known to the Receiving Party before disclosure, (iii) rightfully received from a third party without restriction, or (iv) independently developed without reference to the Disclosing Party's Confidential Information.","source_url":"https://mastra.ai/terms-of-service","deep_link":"https://mastra.ai/terms-of-service#:~:text=%20The%20Receiving%20Party,Disclosing%20Party%26%23x27%3Bs%20Confidential%20Information.","structural_citation":"§ 11 (Confidentiality)","citation_basis":"section_number","char_start":47776,"char_end":48861}},{"pattern_key":"tier_condition","pattern_family":"tier_conditionality","risk_rating":"medium","confidence":"medium","stance_key":"tier_condition","stance_value":"rights_or_controls_vary_by_tier","evidence":"\"Subscription Term\" means the period during which Customer is entitled to use the Services under a paid Plan, as set forth in the applicable Order Form or, for self-serve Plans, in your Customer Account.","reason":"The clause changes rights, controls, or obligations by plan or tier.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"tier_differences","quote":"\"Subscription Term\" means the period during which Customer is entitled to use the Services under a paid Plan, as set forth in the applicable Order Form or, for self-serve Plans, in your Customer Account.","source_url":"https://mastra.ai/terms-of-service","deep_link":"https://mastra.ai/terms-of-service#:~:text=%20%22Subscription%20Term%22%20means,in%20your%20Customer%20Account.","structural_citation":"§ 2 (Definitions)","citation_basis":"section_number","char_start":13398,"char_end":13602}},{"pattern_key":"training_permitted","pattern_family":"training_use","risk_rating":"high","confidence":"medium","stance_key":"model_training","stance_value":"training_permitted","evidence":"Mastra does not, and will not, use Customer Inputs or Customer Outputs to train, fine-tune, or otherwise improve any foundation model or other Model owned by Mastra or by any Model Provider, except (a) with Customer's express, opt-in instruction, or (b) on the basis of aggregated, de-identified Usage Data that cannot reasonably be used to identify Customer, any Authorized User, any End User, or any other natu...","reason":"The clause permits using submitted content for training, development, or model/service improvement.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"training_use","quote":"Mastra does not, and will not, use Customer Inputs or Customer Outputs to train, fine-tune, or otherwise improve any foundation model or other Model owned by Mastra or by any Model Provider, except (a) with Customer's express, opt-in instruction, or (b) on the basis of aggregated, de-identified Usage Data that cannot reasonably be used to identify Customer, any Authorized User, any End User, or any other natural person. This commitment does not apply to Customer's voluntary submission of Feedback (Section 14.4).","source_url":"https://mastra.ai/terms-of-service","deep_link":"https://mastra.ai/terms-of-service#:~:text=%20Mastra%20does%20not%2C,of%20Feedback%20(Section%2014.4).","structural_citation":"§ 4.3 (No Training on Customer Data)","citation_basis":"section_number","char_start":18836,"char_end":19364}},{"pattern_key":"training_permitted","pattern_family":"training_use","risk_rating":"high","confidence":"medium","stance_key":"model_training","stance_value":"training_permitted","evidence":"(o) use the Services to train, fine-tune, or otherwise develop a product or service that competes with the Services, including by extracting Model outputs in bulk for the purpose of training a competing foundation model;","reason":"The clause permits using submitted content for training, development, or model/service improvement.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"training_use","quote":"(o) use the Services to train, fine-tune, or otherwise develop a product or service that competes with the Services, including by extracting Model outputs in bulk for the purpose of training a competing foundation model;","source_url":"https://mastra.ai/terms-of-service","deep_link":"https://mastra.ai/terms-of-service#:~:text=%20(o)%20use%20the,a%20competing%20foundation%20model%3B","structural_citation":"§ 5 (User Conduct and Acceptable Use)","citation_basis":"section_number","char_start":27337,"char_end":27558}}]},"tier_conditions":[],"disclaimer":"Informational only, not legal advice. Every finding is a verbatim quote from a fully-read, gate-verified document; verify via snapshot_sha256 + wayback_url. Partially-verified platforms show findings only from their verified document(s).","benchmark":{"disclaimer":"Automated assessment against a published rubric — not legal advice.","bands":[]},"@jsonld":{"@context":"https://schema.org","@type":"Dataset","name":"Mastra — AI policy risk findings","description":"Verified, cited policy findings for Mastra across 13 risk surfaces.","url":"https://airinetwork.com/platform/mastra","creator":{"@type":"Organization","name":"AIRIN","url":"https://airinetwork.com"},"isAccessibleForFree":true,"license":"https://airinetwork.com/terms","additionalProperty":[{"@type":"PropertyValue","name":"verification","value":"partially_verified"},{"@type":"PropertyValue","name":"tier_condition_count","value":0}],"hasPart":[],"variableMeasured":[]}}