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You may withdraw consent at any time.\n Contractual Necessity – When processing is necessary to deliver the services you have requested or to enter into a contract with you.\n Legitimate Interests – When we have a legitimate business interest in processing your data, provided these interests are not overridden by your rights and freedoms. This may include improving our services, securing our platform, and limited direct marketing.\n Legal Obligation – When we are required to process data to comply with applicable laws or regulatory requirements.\n When we rely on legitimate interests, we perform a balancing test to ensure such interests are not overridden by your fundamental rights and freedoms. 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For customer data processed under a commercial agreement, Eloquent AI acts as a data processor on behalf of the Client, in accordance with our DPA .","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/privacy-data-use-281e64cddbd5748b2141","text":" This Privacy Policy applies to the personal data we collect from:\n Site Visitors – individuals who visit our website at https://www.eloquentai.co \n Clients – organisations or individuals who purchase or use our services or platform\n Authorised Users – employees, contractors, or representatives who access our platform on behalf of a Client\n It applies to data collected directly from you and to data we receive from third parties, in connection with your use of our website and services.\n This Privacy Policy applies only where Eloquent AI determines the means and purposes of processing personal data (controller activities). For Client data processed through our platform, the Client's own privacy policy applies, and we process such data strictly under the Client's instructions.","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/privacy-data-use-a4e620152f9d40649f03","text":" For clarity, here are key terms used in this Privacy Policy:\n Personal Data – Any information that identifies or could identify an individual, such as name, email address, IP address, or user ID\n Processing – Any operation performed on personal data (e.g., collection, storage, use, sharing, deletion)\n Controller – The entity that decides how and why personal data is processed\n Processor – A third party that processes data on behalf of a controller\n Aggregated Data – Data that is compiled or anonymised such that it no longer identifies any individual","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/privacy-data-use-adb61a0864e274c74583","text":" Any other information you submit via forms, email, or during conversations with us","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/privacy-data-use-3bed5ba06a474306987d","text":" Certain customer workflows may involve the processing of sensitive or regulated data categories, depending on the customer's configuration and use of the services. Such processing is performed solely on behalf of and under the instructions of the relevant customer in accordance with applicable agreements and data protection laws.\n Eloquent AI does not intentionally collect sensitive personal data directly for its own independent purposes unless required for security, compliance, employment, or legal obligations.","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/privacy-data-use-016b0533dfbe4b329dd1","text":" Send service-related updates, notifications, and administrative messages\n Send marketing communications, where legally permitted (with opt-out options)","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/privacy-data-use-7d306bcc130efdc666b2","text":" Essential Cookies – Required for the basic functionality of our website (e.g. navigation, access to secure areas).\n Analytics Cookies – Help us understand user behaviour, traffic sources, and platform performance.\n Marketing Cookies – Used to deliver relevant ads and track the effectiveness of campaigns.","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/privacy-data-use-365bd37894a985275c31","text":" You can manage or disable cookies at any time through:","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/privacy-data-use-3d0f34a6b1af6e186b5f","text":" Please note that disabling certain cookies may affect the functionality or performance of the site.","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/privacy-data-use-917b53510d570b643b31","text":" Depending on your location and applicable data protection laws, you may have specific rights regarding your personal data. These may include:","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/privacy-data-use-dfeae143cebfb971face","text":" If you are located in the United Kingdom or European Economic Area, you have the right to:\n Access – Request a copy of the personal data we hold about you","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/privacy-data-use-d05691cb100e3abbc683","text":" Erasure – Request that we delete your personal data (“right to be forgotten”)\n Restriction – Ask us to limit the way we process your data\n Data Portability – Receive your data in a structured, commonly used, machine-readable format\n Object – Object to our processing where it is based on legitimate interests or direct marketing\n Withdraw Consent – If you previously gave consent, you can withdraw it at any time","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/privacy-data-use-e6ba2db4574d7ae9f1bc","text":" If you are a California resident, you may have the right to:\n Know what categories of personal information we collect, use, or share\n Access specific pieces of personal information we have collected about you","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/privacy-data-use-0b4aedcdc90e13896ebd","text":" Opt Out of the “sale” or “sharing” of your personal information\n Limit Use and Disclosure of sensitive personal information (if applicable)\n We do not sell personal data as defined under CCPA.","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/privacy-data-use-07adc02f9f8224e453de","text":" You can exercise your privacy rights at any time by contacting us at: privacy@eloquentai.co \nOr in writing to: 456 Montgomery Street, Suite 1450, San Francisco, California 94104\n When making a request, please:\n Provide sufficient information for us to verify your identity (we may request additional proof, where necessary)\n Clearly specify the right you wish to exercise and the nature of your request\n We will:","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/privacy-data-use-84decf8cb429299dd02d","text":" Respond within the timeframes required by applicable law (e.g. within 30 days under GDPR or 45 days under CCPA)\n Inform you if we need more time or cannot fulfil your request (and explain why)\n We may extend these timeframes by up to two additional months for complex or numerous requests, as permitted by law. If we extend, we will notify you of the reason and expected timeframe.\n Please note:\n For security reasons, we may be unable to respond to a request if we cannot verify your identity\n Some rights may be limited or excluded based on legal obligations, platform architecture, or regulatory exemptions","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/privacy-data-use-fc45e59a0eb662d5933f","text":" We implement a range of technical and organisational measures to safeguard your personal data from unauthorised access, disclosure, alteration, or destruction.\n These include:","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/privacy-data-use-f290d4e45bd4e9806284","text":" We take all reasonable measures to prevent personal data breaches. However, if a breach does occur, we will:","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/privacy-data-use-5bf569f7b4cc88ad2d5f","text":" Contain and remediate the incident using appropriate technical and organisational measures\n Notify affected individuals and authorities without undue delay and in accordance with applicable law and contractual obligations.\n Notify regulators as required under applicable laws, including GDPR and state-level data breach laws\n Such notification does not constitute an admission of fault or liability and is limited to information reasonably available at the time.\n Notifications will include:","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/privacy-data-use-e874a7456fd109c13fed","text":" We maintain a breach response plan as part of our internal security programme and conduct regular reviews to ensure preparedness.","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/privacy-data-use-59d369a4d0df189476f1","text":" We may update this Privacy Policy without prior consent, but we will provide notice of any material changes before they take effect. Continued use of our services following notice constitutes acceptance of the updated terms.\n When we make material changes, we will:\n Update the “Last Updated” date at the top of this page\n Provide notice on our website or through direct communication (if appropriate)\n We encourage you to review this page periodically to stay informed about how we handle your personal data.\n Your continued use of our services after changes to this Privacy Policy indicates your acceptance of the updated terms.","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/privacy-data-use-e01e91caed2d5b93e4cd","text":" If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority.\n For EU/EEA users: You can find your local authority via the European Data Protection Board (EDPB)","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/privacy-data-use-b09159e51ddf7fbbaa98","text":" www.ico.org.uk \n For California residents, you may also contact the California Privacy Protection Agency (CPPA) regarding unresolved privacy concerns.","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/privacy-data-use-edb2c668a79253d6654c","text":" Our services are not intended for use by children under the age of 13. We do not knowingly collect data from children under the applicable minimum age threshold (e.g., 13 in the U.S., 16 in the EEA/UK). If we become aware of such a collection, we will promptly delete the information.\n If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete the data.","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/data-retention-fa42924f1c48d83a872b","text":" We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing our services, meeting legal and regulatory requirements, resolving disputes, and enforcing our agreements.","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/data-retention-7cf481f4bec41824de18","text":" Client and user account data – retained while the account is active and for up to 30 days after cancellation, unless required for legal or auditing purposes\n Support and communications records – retained for up to 24 months to improve service and resolve issues\n Analytics and technical data – retained in aggregated or anonymised form, where possible, for trend analysis and platform optimisation","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/data-retention-0612312ee17ca4c2714a","text":" Where data forms part of security logs or backups, it may be retained for up to 90 days before automated deletion or anonymisation.","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/data-retention-072b09fe9e679e045160","text":" We regularly review and delete or anonymise personal data that is no longer needed. Where full deletion is not immediately feasible (e.g. in backups), we isolate the data and restrict access.","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/indemnity-liability-5c8c7a6fa5a924283cde","text":" We regularly review and update our systems and processes with reference to recognised security frameworks, including SOC 2. These controls are reviewed at least annually and updated as necessary to maintain effectiveness.\n While no method of transmission or storage is 100% secure, we take appropriate steps to minimise risks and respond promptly to any potential threats.\n Except as expressly stated in a signed Service Agreement, Eloquent AI does not guarantee that the Services will be uninterrupted, error-free, completely secure, or compliant with any specific legal, regulatory, or industry framework.","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/subprocessors-data-sharing-cfa739262a3748bc3e9f","text":" We do not sell your personal data to third parties.","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/subprocessors-data-sharing-161fe3a61eebf165e2db","text":" We may receive personal data from:\n Service providers (e.g. analytics, CRM platforms)\n Public sources (e.g. LinkedIn or company websites)","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/subprocessors-data-sharing-61bda39b1397d820e0ec","text":" We only share your personal data when necessary and in line with this Privacy Policy. This may include sharing with:","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/subprocessors-data-sharing-fbf1913851bcdd6dda3d","text":" We use trusted third-party providers to support our operations — including infrastructure hosting, analytics, customer support tools, communication platforms, and CRM systems. These providers are contractually bound to protect your data and may only use it to perform services on our behalf.","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/subprocessors-data-sharing-24fbc007e7283f5386d0","text":" If you are an authorised user of a client (e.g. your employer), certain data such as usage activity or support interactions may be shared with that client.","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/subprocessors-data-sharing-7699b3c71c02d5a76a18","text":" We may share data with legal, financial, or compliance advisors where necessary for our business operations and regulatory obligations.","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/subprocessors-data-sharing-4857fd697802a3b163a6","text":" We may disclose your data if required to comply with legal obligations, enforce our agreements, respond to lawful requests from public authorities (including to meet national security or law enforcement requirements), or protect rights and safety.","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/subprocessors-data-sharing-dd6a9b1cf53c5cb7cbdc","text":" In the event of a merger, acquisition, financing, or sale of assets, your personal data may be disclosed or transferred as part of that transaction — subject to safeguards and notification where required by law.\n We do not sell personal data in exchange for monetary consideration.\nWe do not share it with third parties for their own marketing purposes.\n Any such transfer will occur under confidentiality obligations and safeguards consistent with this Privacy Policy and applicable data protection laws.","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/eloquent-ai/finding/audit-rights-dpa-residency-ae4b83e42765b2a31065","text":" As a company based in the United States, we may process and store your personal data in the U.S. or other countries outside of your jurisdiction, including the European Economic Area (EEA) and the United Kingdom.\n When we transfer personal data internationally, we ensure that appropriate safeguards are in place, in accordance with applicable data protection laws. Depending on the destination, these safeguards may include participation in the EU-U.S. Data Privacy Framework, the UK Extension to the DPF, or successor adequacy mechanisms approved by relevant authorities. These may include:\n Standard Contractual Clauses (SCCs) approved by the European Commission or UK Information Commissioner\n Data processing agreements with all relevant third-party service providers","isBasedOn":"https://www.eloquentai.co/legal/privacy","dateCreated":"2026-07-20T00:17:08.770079+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"}}],"variableMeasured":[{"@type":"PropertyValue","name":"training_use","value":"low","description":" We may use aggregated or anonymised data to improve the accuracy, safety, and performance of our AI models and workflows. 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You may withdraw consent at any time.\n Contractual Necessity – When processing is necessary to deliver the services you have requested or to enter into a contract with you.\n Legitimate Interests – When we have a legitimate business interest in processing your data, provided these interests are not overridden by your rights and freedoms. This may include improving our services, securing our platform, and limited direct marketing.\n Legal Obligation – When we are required to process data to comply with applicable laws or regulatory requirements.\n When we rely on legitimate interests, we perform a balancing test to ensure such interests are not overridden by your fundamental rights and freedoms. 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For the purposes of this Privacy Policy, Eloquent AI acts as the ‘data controller’ of your personal data unless otherwise stated.\n For general marketing and website activities, Eloquent AI acts as a data controller. 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These may include:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.eloquentai.co/legal/privacy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 12 (Your Privacy Rights)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.eloquentai.co/legal/privacy#:~:text=%20Depending%20on%20your,data.%20These%20may%20include%3A"},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-20T00:17:08.770079+00:00"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" If you are located in the United Kingdom or European Economic Area, you have the right to:\n Access – Request a copy of the personal data we hold about you","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"90e0a519644c9d103598f60c6d006f1e1106a0014ee79e2d297d8a8fbce2f247"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.eloquentai.co/legal/privacy"},{"@type":"PropertyValue","name":"structural_citation","value":"AI Addendum › “a. 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