{"platform":"Cignara","slug":"cignara","category":"Workflow & Automation","website":"https://cignara.com","risk_rating":"low","verification":"partially_verified","verification_detail":{"tier":"partially_verified","partial_reason_code":"missing_terms","partial_reason_label":"Terms not yet captured","blocked_core_documents":[]},"rating":{"value":"low","unknown_reason_code":"none","unknown_reason_label":"Rated"},"corpus_status":"corpus_partial","canonical":"https://airinetwork.com/platform/cignara","machine_url":"https://airinetwork.com/api/machine/platform/cignara","last_reviewed":"2026-07-20","findings_count":27,"findings":[{"id":"training-use-9b7c9003891dc47081a4","permalink":"https://airinetwork.com/platform/cignara/finding/training-use-9b7c9003891dc47081a4","surface":"training_use","risk":"low","confidence":"high","tier":"All","verified":true,"quote":" • We collect information you give us, information about how you use the Service, and information from a small number of vendors that help us run our business. • We use information to operate, secure, and improve the Service, to communicate with you, and to meet legal obligations. • We do NOT sell your personal information, and we do NOT use customer conversation data to train foundation or third-party large language models. • We retain personal information only as long as needed for the purposes described in this Policy, subject to legal-hold obligations. • You have rights over your personal information, including access, correction, deletion, portability, and objection, described in Section 9. • Questions? Email compliance@cignara.com .","caution":null,"provenance":{"source_url":"https://cignara.com/privacy-policy","snapshot_sha256":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7","wayback_url":null,"deep_link":"https://cignara.com/privacy-policy#:~:text=%20%E2%80%A2%20We%20collect,Questions%3F%20Email%20compliance%40cignara.com%20.","structural_citation":"Privacy Policy › “SUMMARY”","citation_basis":"heading_path","char_start":1144,"char_end":1892,"retrieved_at":"2026-07-20T00:00:35.587468+00:00"}},{"id":"training-use-6da777c5f99a2d50d3a5","permalink":"https://airinetwork.com/platform/cignara/finding/training-use-6da777c5f99a2d50d3a5","surface":"training_use","risk":"low","confidence":"high","tier":"All","verified":true,"quote":" 2.4 Customer conversation data. Where Cignara processes voice, chat, transcript, or related conversation data on behalf of a customer, we do so as a data processor under that customer's instructions and the written contract between us. We handle that data only to provide the Service, to maintain security, and to comply with law. We do not use that data to train foundation or third-party large language models, and our vendors are contractually prohibited from doing the same.\n 2.5 Sensitive information. We do not seek to collect sensitive categories of personal information (such as health, biometric, financial-account, or government-ID data) about visitors to our website. Where customers deploy the Service to handle conversations that may include sensitive information, our processing of that information is governed by the contract with the customer and any applicable data-processing addendum.","caution":null,"provenance":{"source_url":"https://cignara.com/privacy-policy","snapshot_sha256":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7","wayback_url":null,"deep_link":"https://cignara.com/privacy-policy#:~:text=%202.4%20Customer%20conversation,any%20applicable%20data-processing%20addendum.","structural_citation":"§ 2.4","citation_basis":"section_number","char_start":3416,"char_end":4320,"retrieved_at":"2026-07-20T00:00:35.587468+00:00"}},{"id":"training-use-13d9fe74a557652ce4ac","permalink":"https://airinetwork.com/platform/cignara/finding/training-use-13d9fe74a557652ce4ac","surface":"training_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We design our Service to keep customer data within the customer's own logical environment. Specifically:","caution":null,"provenance":{"source_url":"https://cignara.com/privacy-policy","snapshot_sha256":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7","wayback_url":null,"deep_link":"https://cignara.com/privacy-policy#:~:text=%20We%20design%20our,own%20logical%20environment.%20Specifically%3A","structural_citation":"§ 5 (AI TRAINING AND CUSTOMER DATA)","citation_basis":"section_number","char_start":6047,"char_end":6152,"retrieved_at":"2026-07-20T00:00:35.587468+00:00"}},{"id":"privacy-data-use-852a5ac883fb8ef7a5e1","permalink":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-852a5ac883fb8ef7a5e1","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" This Privacy Policy (\"Policy\") describes how ShopAdvisor Inc., a Delaware corporation doing business as \"Cignara\" (\"Cignara,\" \"we,\" \"us,\" or \"our\"), collects, uses, shares, and protects personal information in connection with cignara.com and the products, features, content, dashboards, and APIs we make available through it (collectively, the \"Service\").\n This Policy applies to visitors to our website and to people who use the Service in a personal capacity, including prospective and existing customers, partners, applicants, and event attendees. When our customers deploy the Service to handle conversations with their own end users, those customers act as the data controller (or \"business\" under California law) for that end-user data, and Cignara processes that data on their behalf under a separate written agreement. Please contact the relevant customer for their own privacy practices.","caution":null,"provenance":{"source_url":"https://cignara.com/privacy-policy","snapshot_sha256":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7","wayback_url":null,"deep_link":"https://cignara.com/privacy-policy#:~:text=%20This%20Privacy%20Policy,their%20own%20privacy%20practices.","structural_citation":"Privacy Policy › “Last updated: June 2026”","citation_basis":"heading_path","char_start":234,"char_end":1131,"retrieved_at":"2026-07-20T00:00:35.587468+00:00"}},{"id":"privacy-data-use-59a14feda17663aecffb","permalink":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-59a14feda17663aecffb","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 2.1 Information you give us. When you contact us, request a demo, sign up for an account, subscribe to a newsletter, attend an event, apply for a job, or otherwise interact with us, you may provide:","caution":null,"provenance":{"source_url":"https://cignara.com/privacy-policy","snapshot_sha256":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7","wayback_url":null,"deep_link":"https://cignara.com/privacy-policy#:~:text=%202.1%20Information%20you,us%2C%20you%20may%20provide%3A","structural_citation":"§ 2.1","citation_basis":"section_number","char_start":1922,"char_end":2121,"retrieved_at":"2026-07-20T00:00:35.587468+00:00"}},{"id":"privacy-data-use-7a3eca19dbbe30246b1b","permalink":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-7a3eca19dbbe30246b1b","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" • Identifiers — name, business email, phone number, job title, company name, country. • Communications — the content of messages you send us, including via forms, email, chat, voicemail, or calendar invites. • Account credentials — sign-in identifiers and authentication data for any account we provision for you. • Recruiting information — resume, work history, references, and other information you submit when applying for a role. ","caution":null,"provenance":{"source_url":"https://cignara.com/privacy-policy","snapshot_sha256":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7","wayback_url":null,"deep_link":"https://cignara.com/privacy-policy#:~:text=%20%E2%80%A2%20Identifiers%20%E2%80%94,for%20a%20role.%20","structural_citation":"§ 2.1","citation_basis":"section_number","char_start":2122,"char_end":2557,"retrieved_at":"2026-07-20T00:00:35.587468+00:00"}},{"id":"privacy-data-use-9ea3eaaaf26500a7d026","permalink":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-9ea3eaaaf26500a7d026","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 2.2 Information collected automatically. When you visit cignara.com or interact with the Service, we automatically collect:","caution":null,"provenance":{"source_url":"https://cignara.com/privacy-policy","snapshot_sha256":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7","wayback_url":null,"deep_link":"https://cignara.com/privacy-policy#:~:text=%202.2%20Information%20collected,Service%2C%20we%20automatically%20collect%3A","structural_citation":"§ 2.2","citation_basis":"section_number","char_start":2558,"char_end":2682,"retrieved_at":"2026-07-20T00:00:35.587468+00:00"}},{"id":"privacy-data-use-f75e55ceaeb4806e5953","permalink":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-f75e55ceaeb4806e5953","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" (a) provide, operate, maintain, and support the Service; (b) authenticate users and prevent fraudulent, unauthorized, or illegal activity; (c) measure, monitor, and improve the Service, including performance, quality, and security; (d) respond to inquiries, requests for information, demos, sales conversations, and customer-support tickets; (e) send service-related communications, including security notices, billing notices, and policy updates; (f) with your consent or as otherwise permitted by law, send marketing communications about our products and events, from which you can unsubscribe at any time; (g) administer recruiting and consider applicants for employment; (h) comply with applicable laws, respond to lawful requests from authorities, and enforce our Terms of Use; and (i) protect the rights, property, and safety of Cignara, our customers, and the public. ","caution":null,"provenance":{"source_url":"https://cignara.com/privacy-policy","snapshot_sha256":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7","wayback_url":null,"deep_link":"https://cignara.com/privacy-policy#:~:text=%20(a)%20provide%2C%20operate%2C,and%20the%20public.%20","structural_citation":"§ 3 (HOW WE USE INFORMATION)","citation_basis":"section_number","char_start":4381,"char_end":5257,"retrieved_at":"2026-07-20T00:00:35.587468+00:00"}},{"id":"privacy-data-use-94f705399d159a2b8d78","permalink":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-94f705399d159a2b8d78","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We maintain a written information-security program designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. Our controls include administrative, technical, and physical safeguards, including:","caution":null,"provenance":{"source_url":"https://cignara.com/privacy-policy","snapshot_sha256":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7","wayback_url":null,"deep_link":"https://cignara.com/privacy-policy#:~:text=%20We%20maintain%20a,and%20physical%20safeguards%2C%20including%3A","structural_citation":"§ 8 (DATA SECURITY)","citation_basis":"section_number","char_start":9516,"char_end":9761,"retrieved_at":"2026-07-20T00:00:35.587468+00:00"}},{"id":"privacy-data-use-f824a0be972737311867","permalink":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-f824a0be972737311867","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" • encryption of data in transit using industry-standard protocols, and encryption of data at rest using industry-standard algorithms; • role-based access control with least-privilege defaults and mandatory multi-factor authentication for production systems; • continuous monitoring, logging, and alerting on production infrastructure; • secure software-development practices, code review, and vulnerability management; • vendor risk-management and contractual security requirements for sub-processors; and • incident-response procedures, including documented breach notification commitments. ","caution":null,"provenance":{"source_url":"https://cignara.com/privacy-policy","snapshot_sha256":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7","wayback_url":null,"deep_link":"https://cignara.com/privacy-policy#:~:text=%20%E2%80%A2%20encryption%20of,breach%20notification%20commitments.%20","structural_citation":"§ 8 (DATA SECURITY)","citation_basis":"section_number","char_start":9762,"char_end":10355,"retrieved_at":"2026-07-20T00:00:35.587468+00:00"}},{"id":"privacy-data-use-b02e52b481e6393fb1c7","permalink":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-b02e52b481e6393fb1c7","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Subject to applicable law, you have rights with respect to your personal information, which may include the right to:","caution":null,"provenance":{"source_url":"https://cignara.com/privacy-policy","snapshot_sha256":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7","wayback_url":null,"deep_link":"https://cignara.com/privacy-policy#:~:text=%20Subject%20to%20applicable,include%20the%20right%20to%3A","structural_citation":"§ 9 (YOUR RIGHTS)","citation_basis":"section_number","char_start":10730,"char_end":10848,"retrieved_at":"2026-07-20T00:00:35.587468+00:00"}},{"id":"privacy-data-use-0b7414ef7c47a1db9f5e","permalink":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-0b7414ef7c47a1db9f5e","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" • access the personal information we hold about you; • correct inaccurate or incomplete personal information; • request deletion of personal information; • restrict or object to certain processing; • port personal information to another provider in a structured, commonly used, machine-readable format; • withdraw consent at any time where processing is based on consent (without affecting the lawfulness of prior processing); and • lodge a complaint with a supervisory authority. ","caution":null,"provenance":{"source_url":"https://cignara.com/privacy-policy","snapshot_sha256":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7","wayback_url":null,"deep_link":"https://cignara.com/privacy-policy#:~:text=%20%E2%80%A2%20access%20the,a%20supervisory%20authority.%20","structural_citation":"§ 9 (YOUR RIGHTS)","citation_basis":"section_number","char_start":10849,"char_end":11331,"retrieved_at":"2026-07-20T00:00:35.587468+00:00"}},{"id":"privacy-data-use-1ebdd0e4d90c5c3cefd3","permalink":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-1ebdd0e4d90c5c3cefd3","surface":"privacy_data_use","risk":"low","confidence":"high","tier":"All","verified":true,"quote":" 9.1 California residents. If you are a California resident, you have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (\"CCPA/CPRA\"), including the right to know, the right to delete, the right to correct, the right to limit the use of sensitive personal information, and the right not to be discriminated against for exercising your rights. As noted above, we do not sell or share personal information for cross-context behavioral advertising.\n 9.2 EU, UK, and Swiss residents. You have rights under the EU/UK GDPR and the Swiss FADP, as described in this section. You may also lodge a complaint with your local supervisory authority.\n 9.3 How to exercise your rights. To exercise any of these rights, contact us at compliance@cignara.com . We may need to verify your identity before responding. We will respond within the time period required by applicable law. If you are an end user whose data is processed by Cignara on behalf of a customer, please direct your request to that customer, who is the controller of your data; we will support the customer in responding.","caution":null,"provenance":{"source_url":"https://cignara.com/privacy-policy","snapshot_sha256":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7","wayback_url":null,"deep_link":"https://cignara.com/privacy-policy#:~:text=%209.1%20California%20residents.,the%20customer%20in%20responding.","structural_citation":"§ 9.1","citation_basis":"section_number","char_start":11332,"char_end":12452,"retrieved_at":"2026-07-20T00:00:35.587468+00:00"}},{"id":"privacy-data-use-e13d95c6b0baa5c9cd62","permalink":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-e13d95c6b0baa5c9cd62","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" • keep the website functioning (strictly necessary cookies); • remember preferences such as language and consent choices (preference cookies); • measure how visitors interact with the website so we can improve it (analytics cookies); and • where you have consented, support limited marketing activities (marketing cookies). ","caution":null,"provenance":{"source_url":"https://cignara.com/privacy-policy","snapshot_sha256":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7","wayback_url":null,"deep_link":"https://cignara.com/privacy-policy#:~:text=%20%E2%80%A2%20keep%20the,activities%20(marketing%20cookies).%20","structural_citation":"§ 11 (COOKIES AND SIMILAR TECHNOLOGIES)","citation_basis":"section_number","char_start":13179,"char_end":13504,"retrieved_at":"2026-07-20T00:00:35.587468+00:00"}},{"id":"privacy-data-use-dd70bab66465e0ecd4e0","permalink":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-dd70bab66465e0ecd4e0","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" You can manage your cookie preferences through your browser settings and, where available, through the cookie banner on our website. Disabling certain cookies may affect the functionality of the Service.","caution":null,"provenance":{"source_url":"https://cignara.com/privacy-policy","snapshot_sha256":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7","wayback_url":null,"deep_link":"https://cignara.com/privacy-policy#:~:text=%20You%20can%20manage,functionality%20of%20the%20Service.","structural_citation":"§ 11 (COOKIES AND SIMILAR TECHNOLOGIES)","citation_basis":"section_number","char_start":13505,"char_end":13709,"retrieved_at":"2026-07-20T00:00:35.587468+00:00"}},{"id":"privacy-data-use-2997c9e7df57439ca1e8","permalink":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-2997c9e7df57439ca1e8","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The Service is intended for business users and is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact compliance@cignara.com so we can delete it.","caution":null,"provenance":{"source_url":"https://cignara.com/privacy-policy","snapshot_sha256":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7","wayback_url":null,"deep_link":"https://cignara.com/privacy-policy#:~:text=%20The%20Service%20is,we%20can%20delete%20it.","structural_citation":"§ 12 (CHILDREN'S PRIVACY)","citation_basis":"section_number","char_start":13735,"char_end":14018,"retrieved_at":"2026-07-20T00:00:35.587468+00:00"}},{"id":"privacy-data-use-08d68f96325d5ab7336b","permalink":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-08d68f96325d5ab7336b","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the \"Last Updated\" date at the top and, where appropriate, provide additional notice (for example, on our website or by email). Your continued use of the Service after the effective date of an updated Policy constitutes acknowledgment of the changes.","caution":null,"provenance":{"source_url":"https://cignara.com/privacy-policy","snapshot_sha256":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7","wayback_url":null,"deep_link":"https://cignara.com/privacy-policy#:~:text=%20We%20may%20update,acknowledgment%20of%20the%20changes.","structural_citation":"§ 14 (CHANGES TO THIS POLICY)","citation_basis":"section_number","char_start":14361,"char_end":14805,"retrieved_at":"2026-07-20T00:00:35.587468+00:00"}},{"id":"moderation-enforcement-3cb1cfc5c3a8c06f88a6","permalink":"https://airinetwork.com/platform/cignara/finding/moderation-enforcement-3cb1cfc5c3a8c06f88a6","surface":"moderation_enforcement","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" No system is perfectly secure. If you have reason to believe an account or interaction with the Service is no longer secure, please contact us immediately at compliance@cignara.com .\n In the event of a personal-data breach affecting your information, we will notify you and applicable regulators as required by law and by our contracts with our customers.","caution":null,"provenance":{"source_url":"https://cignara.com/privacy-policy","snapshot_sha256":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7","wayback_url":null,"deep_link":"https://cignara.com/privacy-policy#:~:text=%20No%20system%20is,contracts%20with%20our%20customers.","structural_citation":"§ 8 (DATA SECURITY)","citation_basis":"section_number","char_start":10356,"char_end":10712,"retrieved_at":"2026-07-20T00:00:35.587468+00:00"}},{"id":"data-retention-d1e27ac8b11cc024efff","permalink":"https://airinetwork.com/platform/cignara/finding/data-retention-d1e27ac8b11cc024efff","surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We retain personal information for as long as needed to fulfill the purposes described in this Policy, to comply with our legal, accounting, or reporting obligations, to resolve disputes, and to enforce our agreements. When personal information is no longer required, we delete or anonymize it in accordance with our retention schedule.\n For customer conversation data processed on behalf of a customer, retention is governed by the customer's own retention settings and the contract between us, including any data processing addendum.","caution":null,"provenance":{"source_url":"https://cignara.com/privacy-policy","snapshot_sha256":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7","wayback_url":null,"deep_link":"https://cignara.com/privacy-policy#:~:text=%20We%20retain%20personal,any%20data%20processing%20addendum.","structural_citation":"§ 7 (DATA RETENTION)","citation_basis":"section_number","char_start":8960,"char_end":9496,"retrieved_at":"2026-07-20T00:00:35.587468+00:00"}},{"id":"subprocessors-data-sharing-0a345042d7e8741f73f4","permalink":"https://airinetwork.com/platform/cignara/finding/subprocessors-data-sharing-0a345042d7e8741f73f4","surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 2.3 Information from other sources. We may receive information about you from:","caution":null,"provenance":{"source_url":"https://cignara.com/privacy-policy","snapshot_sha256":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7","wayback_url":null,"deep_link":"https://cignara.com/privacy-policy#:~:text=%202.3%20Information%20from,information%20about%20you%20from%3A","structural_citation":"§ 2.3","citation_basis":"section_number","char_start":3021,"char_end":3100,"retrieved_at":"2026-07-20T00:00:35.587468+00:00"}},{"id":"subprocessors-data-sharing-efb922d7994e4824ffca","permalink":"https://airinetwork.com/platform/cignara/finding/subprocessors-data-sharing-efb922d7994e4824ffca","surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" • Service vendors who help us deliver the Service (for example, cloud-infrastructure providers, communications vendors, and analytics or marketing partners). • Publicly available sources, including business directories and social-media profiles you have made public. • Customers or partners that refer you to us. ","caution":null,"provenance":{"source_url":"https://cignara.com/privacy-policy","snapshot_sha256":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7","wayback_url":null,"deep_link":"https://cignara.com/privacy-policy#:~:text=%20%E2%80%A2%20Service%20vendors,you%20to%20us.%20","structural_citation":"§ 2.3","citation_basis":"section_number","char_start":3101,"char_end":3415,"retrieved_at":"2026-07-20T00:00:35.587468+00:00"}},{"id":"subprocessors-data-sharing-22f0f98f76b3c4f23f85","permalink":"https://airinetwork.com/platform/cignara/finding/subprocessors-data-sharing-22f0f98f76b3c4f23f85","surface":"subprocessors_data_sharing","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":" We share personal information only as described below.\n 6.1 Service vendors and sub-processors. We rely on a limited number of trusted vendors who help us operate the Service, including cloud-infrastructure providers, communications vendors, model and speech vendors, analytics and customer-support tools, billing vendors, and security and compliance vendors. These vendors are contractually bound to use personal information only to perform services for us and to maintain appropriate security and confidentiality.\n A current list of material sub-processors used for the production Service can be made available to customers on request to compliance@cignara.com . We provide customers with notice of changes to our sub-processor list as required under the relevant data processing agreement.\n 6.2 Legal compliance and protection. 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","caution":null,"provenance":{"source_url":"https://cignara.com/privacy-policy","snapshot_sha256":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7","wayback_url":null,"deep_link":"https://cignara.com/privacy-policy#:~:text=%20(a)%20to%20comply,or%20the%20public.%20","structural_citation":"§ 6.2","citation_basis":"section_number","char_start":8042,"char_end":8370,"retrieved_at":"2026-07-20T00:00:35.587468+00:00"}},{"id":"subprocessors-data-sharing-998163d5a5d8281867a4","permalink":"https://airinetwork.com/platform/cignara/finding/subprocessors-data-sharing-998163d5a5d8281867a4","surface":"subprocessors_data_sharing","risk":"low","confidence":"high","tier":"All","verified":true,"quote":" 6.3 Business transfers. If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction. We will require the receiving entity to honor this Policy with respect to information transferred to it.\n 6.4 With your consent. 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When we transfer personal information across borders, we rely on appropriate safeguards as required by applicable law, including European Commission Standard Contractual Clauses, the UK International Data Transfer Addendum, and equivalent mechanisms. Where customers select a specific region for their deployment under a separate written agreement, we process customer conversation data within that region as agreed.","caution":null,"provenance":{"source_url":"https://cignara.com/privacy-policy","snapshot_sha256":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7","wayback_url":null,"deep_link":"https://cignara.com/privacy-policy#:~:text=%20Cignara%20is%20headquartered,that%20region%20as%20agreed.","structural_citation":"§ 10 (INTERNATIONAL DATA TRANSFERS)","citation_basis":"section_number","char_start":12488,"char_end":13055,"retrieved_at":"2026-07-20T00:00:35.587468+00:00"}}],"documents":[{"doc_type":"privacy","pdf_page_count":null,"extraction_method":"static","page_level_citations":false,"last_captured":"2026-07-20","last_verified_scan":"2026-07-20","verified_scan_count":1}],"clause_intelligence":{"clauses_count":30,"risk_patterns_count":8,"stance_events_count":8,"patterns_by_family":{"privacy_sharing":5,"training_use":3},"risk_summary":{"high":4,"medium":2,"low":2},"evidence":[{"pattern_key":"personal_data_sale","pattern_family":"privacy_sharing","risk_rating":"high","confidence":"high","stance_key":"data_sharing","stance_value":"sale_or_sell","evidence":"• We collect information you give us, information about how you use the Service, and information from a small number of vendors that help us run our business. • We use information to operate, secure, and improve the Service, to communicate with you, and to meet legal obligations. • We do NOT sell your personal information, and we do NOT use customer conversation data to train foundation or third-party large langua...","reason":"The clause permits sale of personal data or information.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"training_use","quote":"• We collect information you give us, information about how you use the Service, and information from a small number of vendors that help us run our business. • We use information to operate, secure, and improve the Service, to communicate with you, and to meet legal obligations. • We do NOT sell your personal information, and we do NOT use customer conversation data to train foundation or third-party large language models. • We retain personal information only as long as needed for the purposes described in this Policy, subject to legal-hold obligations. • You have rights over your personal information, including access, correction, deletion, portability, and objection, described in Section 9. • Questions? 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Email compliance@cignara.com .","source_url":"https://cignara.com/privacy-policy","deep_link":"https://cignara.com/privacy-policy#:~:text=%20%E2%80%A2%20We%20collect,Questions%3F%20Email%20compliance%40cignara.com%20.","structural_citation":"Privacy Policy › “SUMMARY”"}]},{"tier":"Government","surface":"subprocessors_data_sharing","verdict":"unknown","confidence":"high","citation_count":1,"citations":[{"finding_id":"2e869534-4fa3-42f8-b253-9e2d16bf968d","quote":" (a) to comply with applicable law, legal process, or lawful government requests; (b) to enforce our Terms of Use and other agreements; (c) to detect, prevent, or address fraud, security, compliance, or technical issues; or (d) to protect the rights, property, or safety of Cignara, our customers, our employees, or the public. ","source_url":"https://cignara.com/privacy-policy","deep_link":"https://cignara.com/privacy-policy#:~:text=%20(a)%20to%20comply,or%20the%20public.%20","structural_citation":"§ 6.2"}]},{"tier":"Government","surface":"training_use","verdict":"improves","confidence":"high","citation_count":1,"citations":[{"finding_id":"0dce5590-1b19-4910-8c4d-d8eecdb7c30d","quote":" 2.4 Customer conversation data. Where Cignara processes voice, chat, transcript, or related conversation data on behalf of a customer, we do so as a data processor under that customer's instructions and the written contract between us. We handle that data only to provide the Service, to maintain security, and to comply with law. We do not use that data to train foundation or third-party large language models, and our vendors are contractually prohibited from doing the same.\n 2.5 Sensitive information. We do not seek to collect sensitive categories of personal information (such as health, biometric, financial-account, or government-ID data) about visitors to our website. Where customers deploy the Service to handle conversations that may include sensitive information, our processing of that information is governed by the contract with the customer and any applicable data-processing addendum.","source_url":"https://cignara.com/privacy-policy","deep_link":"https://cignara.com/privacy-policy#:~:text=%202.4%20Customer%20conversation,any%20applicable%20data-processing%20addendum.","structural_citation":"§ 2.4"}]},{"tier":"Standard","surface":"audit_rights_dpa_residency","verdict":"unknown","confidence":"high","citation_count":1,"citations":[{"finding_id":"070ed683-7c9f-4896-93d0-90588ea9447d","quote":" Cignara is headquartered in the United States, and the Service may be operated from data-center regions in the United States and other jurisdictions. When we transfer personal information across borders, we rely on appropriate safeguards as required by applicable law, including European Commission Standard Contractual Clauses, the UK International Data Transfer Addendum, and equivalent mechanisms. Where customers select a specific region for their deployment under a separate written agreement, we process customer conversation data within that region as agreed.","source_url":"https://cignara.com/privacy-policy","deep_link":"https://cignara.com/privacy-policy#:~:text=%20Cignara%20is%20headquartered,that%20region%20as%20agreed.","structural_citation":"§ 10 (INTERNATIONAL DATA TRANSFERS)"}]},{"tier":"Standard","surface":"privacy_data_use","verdict":"unknown","confidence":"high","citation_count":1,"citations":[{"finding_id":"8007c8d7-1b0f-4305-876d-79cb200cbae7","quote":" • encryption of data in transit using industry-standard protocols, and encryption of data at rest using industry-standard algorithms; • role-based access control with least-privilege defaults and mandatory multi-factor authentication for production systems; • continuous monitoring, logging, and alerting on production infrastructure; • secure software-development practices, code review, and vulnerability management; • vendor risk-management and contractual security requirements for sub-processors; and • incident-response procedures, including documented breach notification commitments. ","source_url":"https://cignara.com/privacy-policy","deep_link":"https://cignara.com/privacy-policy#:~:text=%20%E2%80%A2%20encryption%20of,breach%20notification%20commitments.%20","structural_citation":"§ 8 (DATA SECURITY)"}]}],"disclaimer":"Informational only, not legal advice. Every finding is a verbatim quote from a fully-read, gate-verified document; verify via snapshot_sha256 + wayback_url. Partially-verified platforms show findings only from their verified document(s).","benchmark":{"disclaimer":"Automated assessment against a published rubric — not legal advice.","bands":[]},"@jsonld":{"@context":"https://schema.org","@type":"Dataset","name":"Cignara — AI policy risk findings","description":"Verified, cited policy findings for Cignara across 13 risk surfaces.","url":"https://airinetwork.com/platform/cignara","creator":{"@type":"Organization","name":"AIRIN","url":"https://airinetwork.com"},"isAccessibleForFree":true,"license":"https://airinetwork.com/terms","additionalProperty":[{"@type":"PropertyValue","name":"verification","value":"partially_verified"},{"@type":"PropertyValue","name":"tier_condition_count","value":7}],"hasPart":[{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/training-use-9b7c9003891dc47081a4","text":" • We collect information you give us, information about how you use the Service, and information from a small number of vendors that help us run our business. • We use information to operate, secure, and improve the Service, to communicate with you, and to meet legal obligations. • We do NOT sell your personal information, and we do NOT use customer conversation data to train foundation or third-party large language models. • We retain personal information only as long as needed for the purposes described in this Policy, subject to legal-hold obligations. • You have rights over your personal information, including access, correction, deletion, portability, and objection, described in Section 9. • Questions? Email compliance@cignara.com .","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/training-use-6da777c5f99a2d50d3a5","text":" 2.4 Customer conversation data. Where Cignara processes voice, chat, transcript, or related conversation data on behalf of a customer, we do so as a data processor under that customer's instructions and the written contract between us. We handle that data only to provide the Service, to maintain security, and to comply with law. We do not use that data to train foundation or third-party large language models, and our vendors are contractually prohibited from doing the same.\n 2.5 Sensitive information. We do not seek to collect sensitive categories of personal information (such as health, biometric, financial-account, or government-ID data) about visitors to our website. Where customers deploy the Service to handle conversations that may include sensitive information, our processing of that information is governed by the contract with the customer and any applicable data-processing addendum.","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/training-use-13d9fe74a557652ce4ac","text":" We design our Service to keep customer data within the customer's own logical environment. Specifically:","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-852a5ac883fb8ef7a5e1","text":" This Privacy Policy (\"Policy\") describes how ShopAdvisor Inc., a Delaware corporation doing business as \"Cignara\" (\"Cignara,\" \"we,\" \"us,\" or \"our\"), collects, uses, shares, and protects personal information in connection with cignara.com and the products, features, content, dashboards, and APIs we make available through it (collectively, the \"Service\").\n This Policy applies to visitors to our website and to people who use the Service in a personal capacity, including prospective and existing customers, partners, applicants, and event attendees. When our customers deploy the Service to handle conversations with their own end users, those customers act as the data controller (or \"business\" under California law) for that end-user data, and Cignara processes that data on their behalf under a separate written agreement. Please contact the relevant customer for their own privacy practices.","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-59a14feda17663aecffb","text":" 2.1 Information you give us. When you contact us, request a demo, sign up for an account, subscribe to a newsletter, attend an event, apply for a job, or otherwise interact with us, you may provide:","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-7a3eca19dbbe30246b1b","text":" • Identifiers — name, business email, phone number, job title, company name, country. • Communications — the content of messages you send us, including via forms, email, chat, voicemail, or calendar invites. • Account credentials — sign-in identifiers and authentication data for any account we provision for you. • Recruiting information — resume, work history, references, and other information you submit when applying for a role. ","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-9ea3eaaaf26500a7d026","text":" 2.2 Information collected automatically. When you visit cignara.com or interact with the Service, we automatically collect:","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-f75e55ceaeb4806e5953","text":" (a) provide, operate, maintain, and support the Service; (b) authenticate users and prevent fraudulent, unauthorized, or illegal activity; (c) measure, monitor, and improve the Service, including performance, quality, and security; (d) respond to inquiries, requests for information, demos, sales conversations, and customer-support tickets; (e) send service-related communications, including security notices, billing notices, and policy updates; (f) with your consent or as otherwise permitted by law, send marketing communications about our products and events, from which you can unsubscribe at any time; (g) administer recruiting and consider applicants for employment; (h) comply with applicable laws, respond to lawful requests from authorities, and enforce our Terms of Use; and (i) protect the rights, property, and safety of Cignara, our customers, and the public. ","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-94f705399d159a2b8d78","text":" We maintain a written information-security program designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. Our controls include administrative, technical, and physical safeguards, including:","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-f824a0be972737311867","text":" • encryption of data in transit using industry-standard protocols, and encryption of data at rest using industry-standard algorithms; • role-based access control with least-privilege defaults and mandatory multi-factor authentication for production systems; • continuous monitoring, logging, and alerting on production infrastructure; • secure software-development practices, code review, and vulnerability management; • vendor risk-management and contractual security requirements for sub-processors; and • incident-response procedures, including documented breach notification commitments. ","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-b02e52b481e6393fb1c7","text":" Subject to applicable law, you have rights with respect to your personal information, which may include the right to:","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-0b7414ef7c47a1db9f5e","text":" • access the personal information we hold about you; • correct inaccurate or incomplete personal information; • request deletion of personal information; • restrict or object to certain processing; • port personal information to another provider in a structured, commonly used, machine-readable format; • withdraw consent at any time where processing is based on consent (without affecting the lawfulness of prior processing); and • lodge a complaint with a supervisory authority. ","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-1ebdd0e4d90c5c3cefd3","text":" 9.1 California residents. If you are a California resident, you have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (\"CCPA/CPRA\"), including the right to know, the right to delete, the right to correct, the right to limit the use of sensitive personal information, and the right not to be discriminated against for exercising your rights. As noted above, we do not sell or share personal information for cross-context behavioral advertising.\n 9.2 EU, UK, and Swiss residents. You have rights under the EU/UK GDPR and the Swiss FADP, as described in this section. You may also lodge a complaint with your local supervisory authority.\n 9.3 How to exercise your rights. To exercise any of these rights, contact us at compliance@cignara.com . We may need to verify your identity before responding. We will respond within the time period required by applicable law. If you are an end user whose data is processed by Cignara on behalf of a customer, please direct your request to that customer, who is the controller of your data; we will support the customer in responding.","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-e13d95c6b0baa5c9cd62","text":" • keep the website functioning (strictly necessary cookies); • remember preferences such as language and consent choices (preference cookies); • measure how visitors interact with the website so we can improve it (analytics cookies); and • where you have consented, support limited marketing activities (marketing cookies). ","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-dd70bab66465e0ecd4e0","text":" You can manage your cookie preferences through your browser settings and, where available, through the cookie banner on our website. Disabling certain cookies may affect the functionality of the Service.","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-2997c9e7df57439ca1e8","text":" The Service is intended for business users and is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact compliance@cignara.com so we can delete it.","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/privacy-data-use-08d68f96325d5ab7336b","text":" We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the \"Last Updated\" date at the top and, where appropriate, provide additional notice (for example, on our website or by email). Your continued use of the Service after the effective date of an updated Policy constitutes acknowledgment of the changes.","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/moderation-enforcement-3cb1cfc5c3a8c06f88a6","text":" No system is perfectly secure. If you have reason to believe an account or interaction with the Service is no longer secure, please contact us immediately at compliance@cignara.com .\n In the event of a personal-data breach affecting your information, we will notify you and applicable regulators as required by law and by our contracts with our customers.","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/data-retention-d1e27ac8b11cc024efff","text":" We retain personal information for as long as needed to fulfill the purposes described in this Policy, to comply with our legal, accounting, or reporting obligations, to resolve disputes, and to enforce our agreements. When personal information is no longer required, we delete or anonymize it in accordance with our retention schedule.\n For customer conversation data processed on behalf of a customer, retention is governed by the customer's own retention settings and the contract between us, including any data processing addendum.","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/subprocessors-data-sharing-0a345042d7e8741f73f4","text":" 2.3 Information from other sources. We may receive information about you from:","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/subprocessors-data-sharing-efb922d7994e4824ffca","text":" • Service vendors who help us deliver the Service (for example, cloud-infrastructure providers, communications vendors, and analytics or marketing partners). • Publicly available sources, including business directories and social-media profiles you have made public. • Customers or partners that refer you to us. ","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/subprocessors-data-sharing-22f0f98f76b3c4f23f85","text":" We share personal information only as described below.\n 6.1 Service vendors and sub-processors. We rely on a limited number of trusted vendors who help us operate the Service, including cloud-infrastructure providers, communications vendors, model and speech vendors, analytics and customer-support tools, billing vendors, and security and compliance vendors. These vendors are contractually bound to use personal information only to perform services for us and to maintain appropriate security and confidentiality.\n A current list of material sub-processors used for the production Service can be made available to customers on request to compliance@cignara.com . We provide customers with notice of changes to our sub-processor list as required under the relevant data processing agreement.\n 6.2 Legal compliance and protection. We may disclose personal information when we believe in good faith that disclosure is required:","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/subprocessors-data-sharing-e9912ea1d55fe69d1dd8","text":" (a) to comply with applicable law, legal process, or lawful government requests; (b) to enforce our Terms of Use and other agreements; (c) to detect, prevent, or address fraud, security, compliance, or technical issues; or (d) to protect the rights, property, or safety of Cignara, our customers, our employees, or the public. ","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/subprocessors-data-sharing-998163d5a5d8281867a4","text":" 6.3 Business transfers. If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction. We will require the receiving entity to honor this Policy with respect to information transferred to it.\n 6.4 With your consent. We may share personal information for any other purpose disclosed to you at the time of collection or with your consent.\n We do not sell or \"share\" personal information for cross-context behavioral advertising as defined under California law.","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/audit-rights-dpa-residency-7d6b318fb7553705d110","text":" If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process personal information on the following legal bases under the EU/UK GDPR:","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/audit-rights-dpa-residency-2fbeb3fdc60419392f83","text":" • Contractual necessity — to provide the Service you have requested or that your organization has signed up for. • Legitimate interests — to operate, secure, and improve the Service, to communicate about our products, and to prevent fraud, provided those interests are not overridden by your rights and freedoms. • Consent — where you have given us specific consent, for example, for certain marketing communications or cookies. You may withdraw consent at any time. • Legal obligation — to comply with applicable laws and lawful requests. ","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/cignara/finding/audit-rights-dpa-residency-8e5555020c451c578634","text":" Cignara is headquartered in the United States, and the Service may be operated from data-center regions in the United States and other jurisdictions. When we transfer personal information across borders, we rely on appropriate safeguards as required by applicable law, including European Commission Standard Contractual Clauses, the UK International Data Transfer Addendum, and equivalent mechanisms. Where customers select a specific region for their deployment under a separate written agreement, we process customer conversation data within that region as agreed.","isBasedOn":"https://cignara.com/privacy-policy","dateCreated":"2026-07-20T00:00:35.587468+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"}}],"variableMeasured":[{"@type":"PropertyValue","name":"training_use","value":"low","description":" • We collect information you give us, information about how you use the Service, and information from a small number of vendors that help us run our business. • We use information to operate, secure, and improve the Service, to communicate with you, and to meet legal obligations. • We do NOT sell your personal information, and we do NOT use customer conversation data to train foundation or third-party large language models. • We retain personal information only as long as needed for the purposes described in this Policy, subject to legal-hold obligations. • You have rights over your personal information, including access, correction, deletion, portability, and objection, described in Section 9. • Questions? 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When our customers deploy the Service to handle conversations with their own end users, those customers act as the data controller (or \"business\" under California law) for that end-user data, and Cignara processes that data on their behalf under a separate written agreement. 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","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://cignara.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 2.1"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://cignara.com/privacy-policy#:~:text=%20%E2%80%A2%20Identifiers%20%E2%80%94,for%20a%20role.%20"},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-20T00:00:35.587468+00:00"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" 2.2 Information collected automatically. When you visit cignara.com or interact with the Service, we automatically collect:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://cignara.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 2.2"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://cignara.com/privacy-policy#:~:text=%202.2%20Information%20collected,Service%2C%20we%20automatically%20collect%3A"},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-20T00:00:35.587468+00:00"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" (a) provide, operate, maintain, and support the Service; (b) authenticate users and prevent fraudulent, unauthorized, or illegal activity; (c) measure, monitor, and improve the Service, including performance, quality, and security; (d) respond to inquiries, requests for information, demos, sales conversations, and customer-support tickets; (e) send service-related communications, including security notices, billing notices, and policy updates; (f) with your consent or as otherwise permitted by law, send marketing communications about our products and events, from which you can unsubscribe at any time; (g) administer recruiting and consider applicants for employment; (h) comply with applicable laws, respond to lawful requests from authorities, and enforce our Terms of Use; and (i) protect the rights, property, and safety of Cignara, our customers, and the public. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://cignara.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 3 (HOW WE USE INFORMATION)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://cignara.com/privacy-policy#:~:text=%20(a)%20provide%2C%20operate%2C,and%20the%20public.%20"},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-20T00:00:35.587468+00:00"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" We maintain a written information-security program designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. Our controls include administrative, technical, and physical safeguards, including:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://cignara.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 8 (DATA SECURITY)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://cignara.com/privacy-policy#:~:text=%20We%20maintain%20a,and%20physical%20safeguards%2C%20including%3A"},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-20T00:00:35.587468+00:00"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" • encryption of data in transit using industry-standard protocols, and encryption of data at rest using industry-standard algorithms; • role-based access control with least-privilege defaults and mandatory multi-factor authentication for production systems; • continuous monitoring, logging, and alerting on production infrastructure; • secure software-development practices, code review, and vulnerability management; • vendor risk-management and contractual security requirements for sub-processors; and • incident-response procedures, including documented breach notification commitments. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://cignara.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 8 (DATA SECURITY)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://cignara.com/privacy-policy#:~:text=%20%E2%80%A2%20encryption%20of,breach%20notification%20commitments.%20"},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-20T00:00:35.587468+00:00"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" Subject to applicable law, you have rights with respect to your personal information, which may include the right to:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://cignara.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 9 (YOUR RIGHTS)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://cignara.com/privacy-policy#:~:text=%20Subject%20to%20applicable,include%20the%20right%20to%3A"},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-20T00:00:35.587468+00:00"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" • access the personal information we hold about you; • correct inaccurate or incomplete personal information; • request deletion of personal information; • restrict or object to certain processing; • port personal information to another provider in a structured, commonly used, machine-readable format; • withdraw consent at any time where processing is based on consent (without affecting the lawfulness of prior processing); and • lodge a complaint with a supervisory authority. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://cignara.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 9 (YOUR RIGHTS)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://cignara.com/privacy-policy#:~:text=%20%E2%80%A2%20access%20the,a%20supervisory%20authority.%20"},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-20T00:00:35.587468+00:00"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"low","description":" 9.1 California residents. If you are a California resident, you have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (\"CCPA/CPRA\"), including the right to know, the right to delete, the right to correct, the right to limit the use of sensitive personal information, and the right not to be discriminated against for exercising your rights. As noted above, we do not sell or share personal information for cross-context behavioral advertising.\n 9.2 EU, UK, and Swiss residents. You have rights under the EU/UK GDPR and the Swiss FADP, as described in this section. You may also lodge a complaint with your local supervisory authority.\n 9.3 How to exercise your rights. To exercise any of these rights, contact us at compliance@cignara.com . We may need to verify your identity before responding. We will respond within the time period required by applicable law. If you are an end user whose data is processed by Cignara on behalf of a customer, please direct your request to that customer, who is the controller of your data; we will support the customer in responding.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://cignara.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 9.1"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://cignara.com/privacy-policy#:~:text=%209.1%20California%20residents.,the%20customer%20in%20responding."},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-20T00:00:35.587468+00:00"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" • keep the website functioning (strictly necessary cookies); • remember preferences such as language and consent choices (preference cookies); • measure how visitors interact with the website so we can improve it (analytics cookies); and • where you have consented, support limited marketing activities (marketing cookies). ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://cignara.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 11 (COOKIES AND SIMILAR TECHNOLOGIES)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://cignara.com/privacy-policy#:~:text=%20%E2%80%A2%20keep%20the,activities%20(marketing%20cookies).%20"},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-20T00:00:35.587468+00:00"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" You can manage your cookie preferences through your browser settings and, where available, through the cookie banner on our website. Disabling certain cookies may affect the functionality of the Service.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://cignara.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 11 (COOKIES AND SIMILAR TECHNOLOGIES)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://cignara.com/privacy-policy#:~:text=%20You%20can%20manage,functionality%20of%20the%20Service."},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-20T00:00:35.587468+00:00"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" The Service is intended for business users and is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact compliance@cignara.com so we can delete it.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://cignara.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 12 (CHILDREN'S PRIVACY)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://cignara.com/privacy-policy#:~:text=%20The%20Service%20is,we%20can%20delete%20it."},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-20T00:00:35.587468+00:00"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the \"Last Updated\" date at the top and, where appropriate, provide additional notice (for example, on our website or by email). Your continued use of the Service after the effective date of an updated Policy constitutes acknowledgment of the changes.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://cignara.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 14 (CHANGES TO THIS POLICY)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://cignara.com/privacy-policy#:~:text=%20We%20may%20update,acknowledgment%20of%20the%20changes."},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-20T00:00:35.587468+00:00"}]},{"@type":"PropertyValue","name":"moderation_enforcement","value":"unknown","description":" No system is perfectly secure. If you have reason to believe an account or interaction with the Service is no longer secure, please contact us immediately at compliance@cignara.com .\n In the event of a personal-data breach affecting your information, we will notify you and applicable regulators as required by law and by our contracts with our customers.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://cignara.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 8 (DATA SECURITY)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://cignara.com/privacy-policy#:~:text=%20No%20system%20is,contracts%20with%20our%20customers."},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-20T00:00:35.587468+00:00"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":" We retain personal information for as long as needed to fulfill the purposes described in this Policy, to comply with our legal, accounting, or reporting obligations, to resolve disputes, and to enforce our agreements. When personal information is no longer required, we delete or anonymize it in accordance with our retention schedule.\n For customer conversation data processed on behalf of a customer, retention is governed by the customer's own retention settings and the contract between us, including any data processing addendum.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://cignara.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 7 (DATA RETENTION)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://cignara.com/privacy-policy#:~:text=%20We%20retain%20personal,any%20data%20processing%20addendum."},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-20T00:00:35.587468+00:00"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" 2.3 Information from other sources. We may receive information about you from:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://cignara.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 2.3"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://cignara.com/privacy-policy#:~:text=%202.3%20Information%20from,information%20about%20you%20from%3A"},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-20T00:00:35.587468+00:00"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" • Service vendors who help us deliver the Service (for example, cloud-infrastructure providers, communications vendors, and analytics or marketing partners). • Publicly available sources, including business directories and social-media profiles you have made public. • Customers or partners that refer you to us. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://cignara.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 2.3"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://cignara.com/privacy-policy#:~:text=%20%E2%80%A2%20Service%20vendors,you%20to%20us.%20"},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-20T00:00:35.587468+00:00"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"medium","description":" We share personal information only as described below.\n 6.1 Service vendors and sub-processors. We rely on a limited number of trusted vendors who help us operate the Service, including cloud-infrastructure providers, communications vendors, model and speech vendors, analytics and customer-support tools, billing vendors, and security and compliance vendors. These vendors are contractually bound to use personal information only to perform services for us and to maintain appropriate security and confidentiality.\n A current list of material sub-processors used for the production Service can be made available to customers on request to compliance@cignara.com . We provide customers with notice of changes to our sub-processor list as required under the relevant data processing agreement.\n 6.2 Legal compliance and protection. We may disclose personal information when we believe in good faith that disclosure is required:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://cignara.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 6 (SHARING OF INFORMATION)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://cignara.com/privacy-policy#:~:text=%20We%20share%20personal,that%20disclosure%20is%20required%3A"},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-20T00:00:35.587468+00:00"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" (a) to comply with applicable law, legal process, or lawful government requests; (b) to enforce our Terms of Use and other agreements; (c) to detect, prevent, or address fraud, security, compliance, or technical issues; or (d) to protect the rights, property, or safety of Cignara, our customers, our employees, or the public. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://cignara.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 6.2"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://cignara.com/privacy-policy#:~:text=%20(a)%20to%20comply,or%20the%20public.%20"},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-20T00:00:35.587468+00:00"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"low","description":" 6.3 Business transfers. If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction. We will require the receiving entity to honor this Policy with respect to information transferred to it.\n 6.4 With your consent. We may share personal information for any other purpose disclosed to you at the time of collection or with your consent.\n We do not sell or \"share\" personal information for cross-context behavioral advertising as defined under California law.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://cignara.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 6.3"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://cignara.com/privacy-policy#:~:text=%206.3%20Business%20transfers.,defined%20under%20California%20law."},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-20T00:00:35.587468+00:00"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process personal information on the following legal bases under the EU/UK GDPR:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://cignara.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 4 (LEGAL BASES FOR PROCESSING (EU / UK))"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://cignara.com/privacy-policy#:~:text=%20If%20you%20are,under%20the%20EU%2FUK%20GDPR%3A"},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-20T00:00:35.587468+00:00"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" • Contractual necessity — to provide the Service you have requested or that your organization has signed up for. • Legitimate interests — to operate, secure, and improve the Service, to communicate about our products, and to prevent fraud, provided those interests are not overridden by your rights and freedoms. • Consent — where you have given us specific consent, for example, for certain marketing communications or cookies. You may withdraw consent at any time. • Legal obligation — to comply with applicable laws and lawful requests. ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://cignara.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 4 (LEGAL BASES FOR PROCESSING (EU / UK))"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://cignara.com/privacy-policy#:~:text=%20%E2%80%A2%20Contractual%20necessity,and%20lawful%20requests.%20"},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-20T00:00:35.587468+00:00"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"low","description":" Cignara is headquartered in the United States, and the Service may be operated from data-center regions in the United States and other jurisdictions. When we transfer personal information across borders, we rely on appropriate safeguards as required by applicable law, including European Commission Standard Contractual Clauses, the UK International Data Transfer Addendum, and equivalent mechanisms. Where customers select a specific region for their deployment under a separate written agreement, we process customer conversation data within that region as agreed.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"7111322a9df8038f66c77a20184426737e2ab5eb35b13b55729900634032a7a7"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://cignara.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 10 (INTERNATIONAL DATA TRANSFERS)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://cignara.com/privacy-policy#:~:text=%20Cignara%20is%20headquartered,that%20region%20as%20agreed."},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-20T00:00:35.587468+00:00"}]}]}}