{"platform":"Character.AI","slug":"character-ai","category":"Workflow & Automation","website":"https://character.ai","risk_rating":"high","verification":"partially_verified","verification_detail":{"tier":"partially_verified","partial_reason_code":"needs_review","partial_reason_label":"Needs review","blocked_core_documents":[]},"rating":{"value":"high","unknown_reason_code":"none","unknown_reason_label":"Rated"},"corpus_status":"corpus_partial","canonical":"https://airinetwork.com/platform/character-ai","machine_url":"https://airinetwork.com/api/machine/platform/character-ai","last_reviewed":"2026-08-24","findings_count":0,"findings":[],"documents":[{"doc_type":"terms","pdf_page_count":null,"extraction_method":"pdf_text","page_level_citations":false,"last_captured":"2026-08-24","last_verified_scan":"2026-08-24","verified_scan_count":2},{"doc_type":"privacy","pdf_page_count":null,"extraction_method":"rendered","page_level_citations":false,"last_captured":"2026-08-12","last_verified_scan":"2026-08-12","verified_scan_count":2}],"clause_intelligence":{"clauses_count":201,"risk_patterns_count":74,"stance_events_count":74,"patterns_by_family":{"commercial_use":1,"dispute_resolution":37,"ip_license":8,"ip_ownership":10,"privacy_sharing":12,"training_use":6},"risk_summary":{"medium":54,"high":14,"low":6},"evidence":[{"pattern_key":"commercial_use_restricted","pattern_family":"commercial_use","risk_rating":"medium","confidence":"medium","stance_key":"commercial_use","stance_value":"restricted","evidence":"(xx) interferes with or appropriates any person’s right of publicity by using their name, likeness or persona (a) without permission and (b) outside a permissible context such as non-commercial parody or public commentary; or","reason":"The clause restricts commercial use.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"commercial_use","quote":"(xx) interferes with or appropriates any person’s right of publicity by using their name, likeness or persona (a) without permission and (b) outside a permissible context such as non-commercial parody or public commentary; or","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=%20(xx)%20interferes%20with,or%20public%20commentary%3B%20or","structural_citation":"Terms of Service › “Conditions of Use”","citation_basis":"heading_path","char_start":6400,"char_end":6626}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"If that is not successful, a party intending to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). The Notice to Character.AI should be sent to: Character Technologies, Inc. #1152 700 El Camino Real Suite 120 Menlo Park CA 94025 (“Notice Address”). The Notice must (i) describe the nature and basis of the claim or dispute and (ii) state the specific relief requ...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"If that is not successful, a party intending to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). The Notice to Character.AI should be sent to: Character Technologies, Inc. #1152 700 El Camino Real Suite 120 Menlo Park CA 94025 (“Notice Address”). The Notice must (i) describe the nature and basis of the claim or dispute and (ii) state the specific relief requested.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=%20If%20that%20is,the%20specific%20relief%20requested.","structural_citation":"Terms of Service › “Dispute Resolution By Binding Arbitration”","citation_basis":"heading_path","char_start":28451,"char_end":28875}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"For avoidance of doubt, nothing in this Arbitration Agreement shall affect any non-waivable statutory rights that apply to you. To the extent any claim, dispute or controversy covered by the Terms isn’t arbitrable under applicable laws or otherwise, you agree such claim or dispute will be resolved exclusively in accordance with the subsection of these Terms titled “Choice of Law, Jurisdiction, Venue” below.","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"For avoidance of doubt, nothing in this Arbitration Agreement shall affect any non-waivable statutory rights that apply to you. To the extent any claim, dispute or controversy covered by the Terms isn’t arbitrable under applicable laws or otherwise, you agree such claim or dispute will be resolved exclusively in accordance with the subsection of these Terms titled “Choice of Law, Jurisdiction, Venue” below.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=%20For%20avoidance%20of,Law%2C%20Jurisdiction%2C%20Venue%E2%80%9D%20below.","structural_citation":"Terms of Service › “Dispute Resolution By Binding Arbitration”","citation_basis":"heading_path","char_start":36921,"char_end":37332}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"NOTE: THESE TERMS CONTAIN AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER. By agreeing to these Terms, you agree to resolve all disputes with us through binding individual arbitration. That means you also waive any right to have those disputes decided by a judge or jury, and you waive your right to participate in class actions, class arbitrations, or representative actions. You have the right to opt out of arbitrati...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"NOTE: THESE TERMS CONTAIN AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER. By agreeing to these Terms, you agree to resolve all disputes with us through binding individual arbitration. That means you also waive any right to have those disputes decided by a judge or jury, and you waive your right to participate in class actions, class arbitrations, or representative actions. You have the right to opt out of arbitration as explained below in the section entitled “Dispute Resolution By Binding Arbitration.”","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=%20NOTE%3A%20THESE%20TERMS,By%20Binding%20Arbitration.%E2%80%9D%20","structural_citation":"Terms of Service › “Last Updated: August 27, 2025”","citation_basis":"heading_path","char_start":1291,"char_end":1800}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"Future Changes to Arbitration Agreement. Notwithstanding any provision in these Terms to the contrary, Character.AI agrees that if it makes any future change to this Arbitration Agreement (other than a change to the Notice Address) while you are a user of the Services, you may reject any such change by sending Character.AI written notice within thirty 30 calendar days of the change to the Notice Address provided a...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"Future Changes to Arbitration Agreement. Notwithstanding any provision in these Terms to the contrary, Character.AI agrees that if it makes any future change to this Arbitration Agreement (other than a change to the Notice Address) while you are a user of the Services, you may reject any such change by sending Character.AI written notice within thirty 30 calendar days of the change to the Notice Address provided above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Arbitration Agreement as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=%20Future%20Changes%20to,changes%20to%20these%20Terms).","structural_citation":"Terms of Service › “Dispute Resolution By Binding Arbitration”","citation_basis":"heading_path","char_start":37334,"char_end":38014}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"You and Character.AI agree to allow 60 calendar days after the Notice is received for us to try to resolve any dispute through negotiations. During that time, neither party may submit the claim to arbitration. If Character.AI and you do not resolve the claim within 60 calendar days after the Notice is received, you or Character.AI may commence an arbitration proceeding. During the arbitration, the amount of any se...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"You and Character.AI agree to allow 60 calendar days after the Notice is received for us to try to resolve any dispute through negotiations. During that time, neither party may submit the claim to arbitration. If Character.AI and you do not resolve the claim within 60 calendar days after the Notice is received, you or Character.AI may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by Character.AI or by you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Character.AI is entitled.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=%20You%20and%20Character.AI,or%20Character.AI%20is%20entitled.","structural_citation":"Terms of Service › “Dispute Resolution By Binding Arbitration”","citation_basis":"heading_path","char_start":28877,"char_end":29481}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"Costs of Arbitration. Payment of all filing, administration, and arbitrator fees will be governed by the JAMS Rules and the JAMS Arbitration Schedule of Fees and Costs in effect when the arbitration is started, unless otherwise provided in this Arbitration Agreement. Where the arbitration is part of a Mass Arbitration subject to the JAMS Mass Arbitration Procedure and Guidelines, the arbitration fees will be as es...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"Costs of Arbitration. Payment of all filing, administration, and arbitrator fees will be governed by the JAMS Rules and the JAMS Arbitration Schedule of Fees and Costs in effect when the arbitration is started, unless otherwise provided in this Arbitration Agreement. Where the arbitration is part of a Mass Arbitration subject to the JAMS Mass Arbitration Procedure and Guidelines, the arbitration fees will be as established in the JAMS Mass Arbitration Procedures Fee Schedule.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=%20Costs%20of%20Arbitration.,Arbitration%20Procedures%20Fee%20Schedule.","structural_citation":"Terms of Service › “Dispute Resolution By Binding Arbitration”","citation_basis":"heading_path","char_start":34745,"char_end":35226}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"How to Opt Out. If you do not want to be bound by the Arbitration Agreement, you must notify Character.AI in writing by email to [email protected] within 30 days of the date you first agree to the Terms, stating that you do not want to resolve disputes with Character.AI by arbitration. Opting out of the Arbitration Agreement will not affect any other part of the Terms.","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"How to Opt Out. If you do not want to be bound by the Arbitration Agreement, you must notify Character.AI in writing by email to [email protected] within 30 days of the date you first agree to the Terms, stating that you do not want to resolve disputes with Character.AI by arbitration. Opting out of the Arbitration Agreement will not affect any other part of the Terms.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=%20How%20to%20Opt,part%20of%20the%20Terms.","structural_citation":"Terms of Service › “Dispute Resolution By Binding Arbitration”","citation_basis":"heading_path","char_start":27759,"char_end":28136}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"Severability. If a court or the arbitrator decides that any term or provision of this Arbitration Agreement is invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement shall be enforceable as so modified. The...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"Severability. If a court or the arbitrator decides that any term or provision of this Arbitration Agreement is invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement shall be enforceable as so modified. The remainder of the Terms will continue to apply.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=%20Severability.%20If%20a,will%20continue%20to%20apply.","structural_citation":"Terms of Service › “Dispute Resolution By Binding Arbitration”","citation_basis":"heading_path","char_start":36454,"char_end":36919}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"Agreement to Arbitrate. This Dispute Resolution by Binding Arbitration section of the Terms is referred to in these Terms as the “Arbitration Agreement.” You and Character.AI agree that any and all disputes or claims that have arisen or may arise between you and Character.AI, whether arising out of or relating to these Terms (including any alleged breach thereof), the Website or Services, any aspect of the relatio...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"Agreement to Arbitrate. This Dispute Resolution by Binding Arbitration section of the Terms is referred to in these Terms as the “Arbitration Agreement.” You and Character.AI agree that any and all disputes or claims that have arisen or may arise between you and Character.AI, whether arising out of or relating to these Terms (including any alleged breach thereof), the Website or Services, any aspect of the relationship or transactions between us, shall be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement, except that you may assert individual claims in small claims court, if your claims qualify. JAMS will administer the arbitration and will select the arbitrator as described below. The Federal Arbitration Act governs the validity and enforcement of this Arbitration Agreement.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=%20Agreement%20to%20Arbitrate.,of%20this%20Arbitration%20Agreement.","structural_citation":"Terms of Service › “Dispute Resolution By Binding Arbitration”","citation_basis":"heading_path","char_start":26374,"char_end":27251}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"Choice of Law, Jurisdiction, Venue. If you are not a consumer in the European Economic Area, these Terms are governed by the laws of the State of California without regard to its conflict of law provisions, and with respect to any disputes or claims not subject to arbitration, as set forth above, you and Character.AI agree to submit to the personal and exclusive jurisdiction of the state and federal courts located...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"Choice of Law, Jurisdiction, Venue. If you are not a consumer in the European Economic Area, these Terms are governed by the laws of the State of California without regard to its conflict of law provisions, and with respect to any disputes or claims not subject to arbitration, as set forth above, you and Character.AI agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within Santa Clara County, California.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=%20Choice%20of%20Law%2C,Santa%20Clara%20County%2C%20California.","structural_citation":"Terms of Service › “General”","citation_basis":"heading_path","char_start":39723,"char_end":40180}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"This Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, and such agencies can, if the law allows, seek relief against Character.AI on your behalf.","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"This Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, and such agencies can, if the law allows, seek relief against Character.AI on your behalf.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=%20This%20Arbitration%20Agreement,Character.AI%20on%20your%20behalf.","structural_citation":"Terms of Service › “Dispute Resolution By Binding Arbitration”","citation_basis":"heading_path","char_start":27253,"char_end":27469}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"We are neither willing nor obligated to participate in dispute resolution proceedings with consumers before a consumer arbitration board under the EU Directive on Consumer ADR.","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"We are neither willing nor obligated to participate in dispute resolution proceedings with consumers before a consumer arbitration board under the EU Directive on Consumer ADR.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=%20We%20are%20neither,Directive%20on%20Consumer%20ADR.","structural_citation":"Terms of Service › “General”","citation_basis":"heading_path","char_start":40902,"char_end":41079}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"Stage Two. After Stage One is complete, and within 90 days, Character.AI and all remaining Mass Arbitration claimants shall participate in a single mediation of all remaining cases, before a mutually-agreed-upon mediator. Character.AI will pay the mediation fee. If the parties cannot agree on how to resolve the remaining cases after mediation, the Mass Arbitration may proceed in accordance with the JAMS Rules and ...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"Stage Two. After Stage One is complete, and within 90 days, Character.AI and all remaining Mass Arbitration claimants shall participate in a single mediation of all remaining cases, before a mutually-agreed-upon mediator. Character.AI will pay the mediation fee. If the parties cannot agree on how to resolve the remaining cases after mediation, the Mass Arbitration may proceed in accordance with the JAMS Rules and JAMS Mass Arbitration Procedures and Guidelines.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=%20Stage%20Two.%20After,Arbitration%20Procedures%20and%20Guidelines.","structural_citation":"Terms of Service › “Dispute Resolution By Binding Arbitration”","citation_basis":"heading_path","char_start":34049,"char_end":34515}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"Small Claims. Despite the Arbitration Agreement, either you or Character.AI may bring an action seeking only individualized (non-class) relief in the small claims court for the county of your billing address, so long as the action is not removed or appealed to a court of general or federal jurisdiction. If either you or Character.AI initiates an arbitration claim that could be presented to the small claims court, ...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"Small Claims. Despite the Arbitration Agreement, either you or Character.AI may bring an action seeking only individualized (non-class) relief in the small claims court for the county of your billing address, so long as the action is not removed or appealed to a court of general or federal jurisdiction. If either you or Character.AI initiates an arbitration claim that could be presented to the small claims court, the other party may, in its discretion, require that the arbitration demand be withdrawn and that the claim be filed instead in the small claims court for the county of your billing address, so long as the action is not removed or appealed to a court of general or federal jurisdiction. Any dispute about whether a claim falls within any given small claims court’s jurisdiction will be resolved by that small claims court, not by an arbitrator. In the event of any such dispute, the arbitration proceeding will remain closed unless and until the small claims court issues a decision that the claim should proceed in arbitration.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=%20Small%20Claims.%20Despite,should%20proceed%20in%20arbitration.","structural_citation":"Terms of Service › “Dispute Resolution By Binding Arbitration”","citation_basis":"heading_path","char_start":35406,"char_end":36452}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"Confidentiality. All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"Confidentiality. All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=%20Confidentiality.%20All%20aspects,benefit%20of%20all%20parties.","structural_citation":"Terms of Service › “Dispute Resolution By Binding Arbitration”","citation_basis":"heading_path","char_start":35228,"char_end":35404}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"Unless Character.AI and you agree otherwise, any arbitration hearings will take place in San Francisco, California. If attending arbitration hearings in San Francisco, California would cause you a severe hardship, the location of arbitration hearings shall be determined by the arbitrator appointed by JAMS in a virtual or otherwise mutually accessible proceeding. If your claim is for $10,000 or less, Character.AI a...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"Unless Character.AI and you agree otherwise, any arbitration hearings will take place in San Francisco, California. If attending arbitration hearings in San Francisco, California would cause you a severe hardship, the location of arbitration hearings shall be determined by the arbitrator appointed by JAMS in a virtual or otherwise mutually accessible proceeding. If your claim is for $10,000 or less, Character.AI agrees that you may choose whether the arbitration will be conducted solely based on written submissions and documents submitted to the arbitrator or whether there also will be a hearing, and you may choose whether any such hearing will be by telephone or video conference, or by an in-person hearing as established by the JAMS Rules. If your claim exceeds $10,000, the right to a hearing will be determined by the JAMS Rules. At the end of the arbitration, the arbitrator shall issue a reasoned written decision (called an award) sufficient to explain the essential findings and conclusions on which the award is based.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=%20Unless%20Character.AI%20and,the%20award%20is%20based.","structural_citation":"Terms of Service › “Dispute Resolution By Binding Arbitration”","citation_basis":"heading_path","char_start":30698,"char_end":31735}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"Arbitration Procedures. Arbitration will be conducted by one neutral arbitrator in accordance with the JAMS Streamlined Arbitration Rules and Procedures (collectively, the “JAMS Rules”), as modified by this Arbitration Agreement. For information on JAMS and the JAMS Rules, please visit its website, https://www.jamsadr.com . If there is any inconsistency between any term of the JAMS Rules and any term of this Arbit...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"Arbitration Procedures. Arbitration will be conducted by one neutral arbitrator in accordance with the JAMS Streamlined Arbitration Rules and Procedures (collectively, the “JAMS Rules”), as modified by this Arbitration Agreement. For information on JAMS and the JAMS Rules, please visit its website, https://www.jamsadr.com . If there is any inconsistency between any term of the JAMS Rules and any term of this Arbitration Agreement, the applicable terms of this Arbitration Agreement will control unless the arbitrator determines that the application of the inconsistent Arbitration Agreement terms would not result in a fundamentally fair arbitration. All issues are for the arbitrator to decide, including, but not limited to, issues relating to the scope, enforceability, and arbitrability of this Arbitration Agreement. Although arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings, the arbitrator can award the same damages and relief on an individual basis that a court can award to an individual under the Terms and applicable law. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=%20Arbitration%20Procedures.%20Arbitration,for%20very%20limited%20reasons.","structural_citation":"Terms of Service › “Dispute Resolution By Binding Arbitration”","citation_basis":"heading_path","char_start":29483,"char_end":30696}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"Requirement of Individualized Arbitration and Relief. You and Character.AI agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Except for Mass Arbitrations described in the immediately following paragraph, unless both you and Character.AI agree otherwise, the arbitrator may not con...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"Requirement of Individualized Arbitration and Relief. You and Character.AI agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Except for Mass Arbitrations described in the immediately following paragraph, unless both you and Character.AI agree otherwise, the arbitrator may not consolidate or join more than one person’s or party’s claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief for the party’s individual claims. Any relief awarded cannot be granted to or affect other users.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=%20Requirement%20of%20Individualized,or%20affect%20other%20users.","structural_citation":"Terms of Service › “Dispute Resolution By Binding Arbitration”","citation_basis":"heading_path","char_start":31737,"char_end":32609}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"Mass Arbitrations. If 25 or more individuals who are represented by either the same law firm or law firms acting in coordination submit similar arbitration claims against the same party or related parties, you and Character.AI agree that the JAMS Mass Arbitration Procedures and Guidelines will apply to those claims as a Mass Arbitration. The JAMS Mass Arbitration Procedures and Guidelines are specially designed to...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"Mass Arbitrations. If 25 or more individuals who are represented by either the same law firm or law firms acting in coordination submit similar arbitration claims against the same party or related parties, you and Character.AI agree that the JAMS Mass Arbitration Procedures and Guidelines will apply to those claims as a Mass Arbitration. The JAMS Mass Arbitration Procedures and Guidelines are specially designed to facilitate the fair, expeditious, and efficient resolution of mass arbitrations; they are published at https://www.jamsadr.com/mass-arbitration-procedures .","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=%20Mass%20Arbitrations.%20If,published%20at%20https%3A%2F%2Fwww.jamsadr.com%2Fmass-arbitration-procedures%20.","structural_citation":"Terms of Service › “Dispute Resolution By Binding Arbitration”","citation_basis":"heading_path","char_start":32611,"char_end":33186}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"**NOTE: THESE TERMS CONTAIN AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER.** By agreeing to these Terms, you agree to resolve all disputes with us through binding individual arbitration. That means you also waive any right to have those disputes decided by a judge or jury, and you waive your right to participate in class actions, class arbitrations, or representative actions. You have the right to opt out of arbit...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"**NOTE: THESE TERMS CONTAIN AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER.** By agreeing to these Terms, you agree to resolve all disputes with us through binding individual arbitration. That means you also waive any right to have those disputes decided by a judge or jury, and you waive your right to participate in class actions, class arbitrations, or representative actions. You have the right to opt out of arbitration as explained below in the section entitled **“Dispute Resolution By Binding Arbitration.”**","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=**NOTE%3A%20THESE%20TERMS%20CONTAIN,Resolution%20By%20Binding%20Arbitration.%E2%80%9D**","structural_citation":"Terms of Service › “Last Updated: August 27, 2025”","citation_basis":"heading_path","char_start":1228,"char_end":1743}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"**Confidentiality.** All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"**Confidentiality.** All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=**Confidentiality.**%20All%20aspects%20of,benefit%20of%20all%20parties.","structural_citation":"Terms of Service › “Last Updated: August 27, 2025”","citation_basis":"heading_path","char_start":35773,"char_end":35952}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"**Dispute Resolution By Binding Arbitration**","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"**Dispute Resolution By Binding Arbitration**","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=**Dispute%20Resolution%20By%20Binding%20Arbitration**","structural_citation":"Terms of Service › “Last Updated: August 27, 2025”","citation_basis":"heading_path","char_start":26676,"char_end":26721}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"**Agreement to Arbitrate.** This Dispute Resolution by Binding Arbitration section of the Terms is referred to in these Terms as the “Arbitration Agreement.” You and Character.AI agree that any and all disputes or claims that have arisen or may arise between you and Character.AI, whether arising out of or relating to these Terms (including any alleged breach thereof), the Website or Services, any aspect of the rel...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"**Agreement to Arbitrate.** This Dispute Resolution by Binding Arbitration section of the Terms is referred to in these Terms as the “Arbitration Agreement.” You and Character.AI agree that any and all disputes or claims that have arisen or may arise between you and Character.AI, whether arising out of or relating to these Terms (including any alleged breach thereof), the Website or Services, any aspect of the relationship or transactions between us, shall be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement, except that you may assert individual claims in small claims court, if your claims qualify. JAMS will administer the arbitration and will select the arbitrator as described below. The Federal Arbitration Act governs the validity and enforcement of this Arbitration Agreement.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=**Agreement%20to%20Arbitrate.**%20This,of%20this%20Arbitration%20Agreement.","structural_citation":"Terms of Service › “Last Updated: August 27, 2025”","citation_basis":"heading_path","char_start":26786,"char_end":27666}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"This Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, and such agencies can, if the law allows, seek relief against Character.AI on your behalf.","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"This Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, and such agencies can, if the law allows, seek relief against Character.AI on your behalf.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=This%20Arbitration%20Agreement%20does,Character.AI%20on%20your%20behalf.","structural_citation":"Terms of Service › “Last Updated: August 27, 2025”","citation_basis":"heading_path","char_start":27668,"char_end":27883}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"**How to Opt Out.** If you do not want to be bound by the Arbitration Agreement, you must notify Character.AI in writing by email to [arbitration@character.ai](mailto:arbitration@character.ai) within 30 days of the date you first agree to the Terms, stating that you do not want to resolve disputes with Character.AI by arbitration. Opting out of the Arbitration Agreement will not affect any other part of the Terms.","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"**How to Opt Out.** If you do not want to be bound by the Arbitration Agreement, you must notify Character.AI in writing by email to [arbitration@character.ai](mailto:arbitration@character.ai) within 30 days of the date you first agree to the Terms, stating that you do not want to resolve disputes with Character.AI by arbitration. Opting out of the Arbitration Agreement will not affect any other part of the Terms.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=**How%20to%20Opt%20Out.**,part%20of%20the%20Terms.","structural_citation":"Terms of Service › “Last Updated: August 27, 2025”","citation_basis":"heading_path","char_start":28176,"char_end":28593}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"If that is not successful, a party intending to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). The Notice to Character.AI should be sent to: Character Technologies, Inc. #1152 700 El Camino Real Suite 120 Menlo Park CA 94025 (“Notice Address”). The Notice must (i) describe the nature and basis of the claim or dispute and (ii) state the specific relief requ...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"If that is not successful, a party intending to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). The Notice to Character.AI should be sent to: Character Technologies, Inc. #1152 700 El Camino Real Suite 120 Menlo Park CA 94025 (“Notice Address”). The Notice must (i) describe the nature and basis of the claim or dispute and (ii) state the specific relief requested.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=If%20that%20is%20not,the%20specific%20relief%20requested.","structural_citation":"Terms of Service › “Last Updated: August 27, 2025”","citation_basis":"heading_path","char_start":28910,"char_end":29333}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"You and Character.AI agree to allow 60 calendar days after the Notice is received for us to try to resolve any dispute through negotiations. During that time, neither party may submit the claim to arbitration. If Character.AI and you do not resolve the claim within 60 calendar days after the Notice is received, you or Character.AI may commence an arbitration proceeding. During the arbitration, the amount of any se...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"You and Character.AI agree to allow 60 calendar days after the Notice is received for us to try to resolve any dispute through negotiations. During that time, neither party may submit the claim to arbitration. If Character.AI and you do not resolve the claim within 60 calendar days after the Notice is received, you or Character.AI may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by Character.AI or by you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Character.AI is entitled.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=You%20and%20Character.AI%20agree,or%20Character.AI%20is%20entitled.","structural_citation":"Terms of Service › “Last Updated: August 27, 2025”","citation_basis":"heading_path","char_start":29335,"char_end":29938}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"Unless Character.AI and you agree otherwise, any arbitration hearings will take place in San Francisco, California. If attending arbitration hearings in San Francisco, California would cause you a severe hardship, the location of arbitration hearings shall be determined by the arbitrator appointed by JAMS in a virtual or otherwise mutually accessible proceeding. If your claim is for $10,000 or less, Character.AI a...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"Unless Character.AI and you agree otherwise, any arbitration hearings will take place in San Francisco, California. If attending arbitration hearings in San Francisco, California would cause you a severe hardship, the location of arbitration hearings shall be determined by the arbitrator appointed by JAMS in a virtual or otherwise mutually accessible proceeding. If your claim is for $10,000 or less, Character.AI agrees that you may choose whether the arbitration will be conducted solely based on written submissions and documents submitted to the arbitrator or whether there also will be a hearing, and you may choose whether any such hearing will be by telephone or video conference, or by an in-person hearing as established by the JAMS Rules. If your claim exceeds $10,000, the right to a hearing will be determined by the JAMS Rules. At the end of the arbitration, the arbitrator shall issue a reasoned written decision (called an award) sufficient to explain the essential findings and conclusions on which the award is based.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=Unless%20Character.AI%20and%20you,the%20award%20is%20based.","structural_citation":"Terms of Service › “Last Updated: August 27, 2025”","citation_basis":"heading_path","char_start":31185,"char_end":32221}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"Requirement of Individualized Arbitration and Relief. You and Character.AI agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Except for Mass Arbitrations described in the immediately following paragraph, unless both you and Character.AI agree otherwise, the arbitrator may not con...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"Requirement of Individualized Arbitration and Relief. You and Character.AI agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Except for Mass Arbitrations described in the immediately following paragraph, unless both you and Character.AI agree otherwise, the arbitrator may not consolidate or join more than one person’s or party’s claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief for the party’s individual claims. Any relief awarded cannot be granted to or affect other users.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=Requirement%20of%20Individualized%20Arbitration,or%20affect%20other%20users.","structural_citation":"Terms of Service › “Last Updated: August 27, 2025”","citation_basis":"heading_path","char_start":32223,"char_end":33094}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"_Stage Two._ After Stage One is complete, and within 90 days, Character.AI and all remaining Mass Arbitration claimants shall participate in a single mediation of all remaining cases, before a mutually-agreed-upon mediator. Character.AI will pay the mediation fee. If the parties cannot agree on how to resolve the remaining cases after mediation, the Mass Arbitration may proceed in accordance with the JAMS Rules an...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"_Stage Two._ After Stage One is complete, and within 90 days, Character.AI and all remaining Mass Arbitration claimants shall participate in a single mediation of all remaining cases, before a mutually-agreed-upon mediator. Character.AI will pay the mediation fee. If the parties cannot agree on how to resolve the remaining cases after mediation, the Mass Arbitration may proceed in accordance with the JAMS Rules and JAMS Mass Arbitration Procedures and Guidelines.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=_Stage%20Two._%20After%20Stage,Arbitration%20Procedures%20and%20Guidelines.","structural_citation":"Terms of Service › “Last Updated: August 27, 2025”","citation_basis":"heading_path","char_start":34591,"char_end":35058}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"**Costs of Arbitration.** Payment of all filing, administration, and arbitrator fees will be governed by the JAMS Rules and the JAMS Arbitration Schedule of Fees and Costs in effect when the arbitration is started, unless otherwise provided in this Arbitration Agreement. Where the arbitration is part of a Mass Arbitration subject to the JAMS Mass Arbitration Procedure and Guidelines, the arbitration fees will be a...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"**Costs of Arbitration.** Payment of all filing, administration, and arbitrator fees will be governed by the JAMS Rules and the JAMS Arbitration Schedule of Fees and Costs in effect when the arbitration is started, unless otherwise provided in this Arbitration Agreement. Where the arbitration is part of a Mass Arbitration subject to the JAMS Mass Arbitration Procedure and Guidelines, the arbitration fees will be as established in the JAMS Mass Arbitration Procedures Fee Schedule.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=**Costs%20of%20Arbitration.**%20Payment,Arbitration%20Procedures%20Fee%20Schedule.","structural_citation":"Terms of Service › “Last Updated: August 27, 2025”","citation_basis":"heading_path","char_start":35287,"char_end":35771}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"**Small Claims.** Despite the Arbitration Agreement, either you or Character.AI may bring an action seeking only individualized (non-class) relief in the small claims court for the county of your billing address, so long as the action is not removed or appealed to a court of general or federal jurisdiction. If either you or Character.AI initiates an arbitration claim that could be presented to the small claims cou...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"**Small Claims.** Despite the Arbitration Agreement, either you or Character.AI may bring an action seeking only individualized (non-class) relief in the small claims court for the county of your billing address, so long as the action is not removed or appealed to a court of general or federal jurisdiction. If either you or Character.AI initiates an arbitration claim that could be presented to the small claims court, the other party may, in its discretion, require that the arbitration demand be withdrawn and that the claim be filed instead in the small claims court for the county of your billing address, so long as the action is not removed or appealed to a court of general or federal jurisdiction. Any dispute about whether a claim falls within any given small claims court’s jurisdiction will be resolved by that small claims court, not by an arbitrator. 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The remainder of the Terms will continue to apply.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=**Severability.**%20If%20a%20court,will%20continue%20to%20apply.","structural_citation":"Terms of Service › “Last Updated: August 27, 2025”","citation_basis":"heading_path","char_start":37005,"char_end":37473}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"For avoidance of doubt, nothing in this Arbitration Agreement shall affect any non-waivable statutory rights that apply to you. To the extent any claim, dispute or controversy covered by the Terms isn’t arbitrable under applicable laws or otherwise, you agree such claim or dispute will be resolved exclusively in accordance with the subsection of these Terms titled “Choice of Law, Jurisdiction, Venue” below.","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"For avoidance of doubt, nothing in this Arbitration Agreement shall affect any non-waivable statutory rights that apply to you. To the extent any claim, dispute or controversy covered by the Terms isn’t arbitrable under applicable laws or otherwise, you agree such claim or dispute will be resolved exclusively in accordance with the subsection of these Terms titled “Choice of Law, Jurisdiction, Venue” below.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=For%20avoidance%20of%20doubt%2C,Law%2C%20Jurisdiction%2C%20Venue%E2%80%9D%20below.","structural_citation":"Terms of Service › “Last Updated: August 27, 2025”","citation_basis":"heading_path","char_start":37475,"char_end":37885}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"**Future Changes to Arbitration Agreement.** Notwithstanding any provision in these Terms to the contrary, Character.AI agrees that if it makes any future change to this Arbitration Agreement (other than a change to the Notice Address) while you are a user of the Services, you may reject any such change by sending Character.AI written notice within thirty 30 calendar days of the change to the Notice Address provid...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"**Future Changes to Arbitration Agreement.** Notwithstanding any provision in these Terms to the contrary, Character.AI agrees that if it makes any future change to this Arbitration Agreement (other than a change to the Notice Address) while you are a user of the Services, you may reject any such change by sending Character.AI written notice within thirty 30 calendar days of the change to the Notice Address provided above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Arbitration Agreement as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=**Future%20Changes%20to%20Arbitration,changes%20to%20these%20Terms).","structural_citation":"Terms of Service › “Last Updated: August 27, 2025”","citation_basis":"heading_path","char_start":37887,"char_end":38570}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"**Choice of Law, Jurisdiction, Venue.** If you are not a consumer in the European Economic Area, these Terms are governed by the laws of the State of California without regard to its conflict of law provisions, and with respect to any disputes or claims not subject to arbitration, as set forth above, you and Character.AI agree to submit to the personal and exclusive jurisdiction of the state and federal courts loc...","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"**Choice of Law, Jurisdiction, Venue.** If you are not a consumer in the European Economic Area, these Terms are governed by the laws of the State of California without regard to its conflict of law provisions, and with respect to any disputes or claims not subject to arbitration, as set forth above, you and Character.AI agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within Santa Clara County, California.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=**Choice%20of%20Law%2C%20Jurisdiction%2C,Santa%20Clara%20County%2C%20California.","structural_citation":"Terms of Service › “Last Updated: August 27, 2025”","citation_basis":"heading_path","char_start":40283,"char_end":40743}},{"pattern_key":"arbitration_or_class_waiver","pattern_family":"dispute_resolution","risk_rating":"medium","confidence":"medium","stance_key":"dispute_terms","stance_value":"arbitration_or_waiver","evidence":"We are neither willing nor obligated to participate in dispute resolution proceedings with consumers before a consumer arbitration board under the EU Directive on Consumer ADR.","reason":"The clause imposes arbitration, class-action waiver, or jury-trial waiver terms.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"governing_law_disputes","quote":"We are neither willing nor obligated to participate in dispute resolution proceedings with consumers before a consumer arbitration board under the EU Directive on Consumer ADR.","source_url":"https://character.ai/tos","deep_link":"https://character.ai/tos#:~:text=We%20are%20neither%20willing,Directive%20on%20Consumer%20ADR.","structural_citation":"Terms of Service › “Last Updated: August 27, 2025”","citation_basis":"heading_path","char_start":41464,"char_end":41640}},{"pattern_key":"sublicensable_or_transferable_license","pattern_family":"ip_license","risk_rating":"high","confidence":"medium","stance_key":"content_license","stance_value":"sublicensable_or_transferable","evidence":"When you submit such content, you retain whatever ownership rights in that content you had to begin with. You grant Character.AI, to the fullest extent permitted under the law, a nonexclusive, worldwide, royalty-free, fully paid up, transferable, sublicensable, perpetual, irrevocable license to copy, display, upload, perform, distribute, transmit, make available, store, modify, exploit, commercialize and otherwise...","reason":"The clause includes sublicensable, transferable, or assignable rights.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"prompt_ownership","quote":"When you submit such content, you retain whatever ownership rights in that content you had to begin with. 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