{"platform":"Certus AI","slug":"certus-ai","category":"Workflow & Automation","website":"https://www.certus-ai.com","risk_rating":"medium","verification":"partially_verified","verification_detail":{"tier":"partially_verified","partial_reason_code":"missing_terms","partial_reason_label":"Terms not yet captured","blocked_core_documents":[]},"rating":{"value":"medium","unknown_reason_code":"none","unknown_reason_label":"Rated"},"corpus_status":"corpus_partial","canonical":"https://airinetwork.com/platform/certus-ai","machine_url":"https://airinetwork.com/api/machine/platform/certus-ai","last_reviewed":"2026-07-19","findings_count":48,"findings":[{"id":"privacy-data-use-8a74505c9ddb18753e8c","permalink":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-8a74505c9ddb18753e8c","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"‍ 8.1 Call Recording and Monitoring \nOur Services may record, transcribe, and analyze calls handled by our AI agents. These recordings are used to provide the Services, improve AI performance, ensure quality, resolve disputes, and comply with legal obligations. You acknowledge and consent to such recording and analysis.\n‍\n 8.2 Caller Consent \nYou are solely responsible for obtaining any required consent from callers for call recording in accordance with applicable laws, including but not limited to federal and state wiretapping and eavesdropping laws. You agree to implement appropriate disclosures to inform callers that their calls may be recorded and handled by an AI system.\n‍\n 8.3 AI Limitations \nYou acknowledge that our AI agents, while advanced, have limitations. AI responses may occasionally be inaccurate, incomplete, or inappropriate. Certus AI does not guarantee that the AI will correctly understand all caller requests, accurately process all orders, or handle all situations appropriately. You are responsible for monitoring AI performance and having procedures in place to address errors or customer complaints.\n‍\n 8.4 Human Oversight \nWe recommend that you maintain human oversight of AI-handled calls and have staff available to handle escalated calls, complex situations, or customer complaints. Certus AI is not responsible for any losses arising from the AI's failure to appropriately handle a call or escalate to a human agent.\n‍","caution":null,"provenance":{"source_url":"https://www.certus-ai.com/terms-of-use","snapshot_sha256":"2cc5479942ee3385c72a685999fa0d069b32ea646afa1d33bdbc4fddf6c69884","wayback_url":null,"deep_link":"https://www.certus-ai.com/terms-of-use#:~:text=%E2%80%8D%208.1%20Call%20Recording,a%20human%20agent.%20%E2%80%8D","structural_citation":"§ 8 (Voice AI and Call Recording Terms)","citation_basis":"section_number","char_start":8065,"char_end":9528,"retrieved_at":"2026-07-19T23:59:32.743577+00:00"}},{"id":"privacy-data-use-1c4415d0f6bd9d713b13","permalink":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-1c4415d0f6bd9d713b13","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"‍\n 9.1 SMS Consent and Opt-In \nCertus AI may send you SMS (text) messages related to our Services, including but not limited to: demo and meeting confirmations, appointment reminders, meeting links, implementation updates, and transactional notifications related to your account or service usage.\n‍\nBy providing your phone number and checking the SMS consent checkbox on any Certus AI form (such as the Book a Demo form at https://www.certus-ai.com/book-a-demo), you expressly consent to receive automated transactional SMS messages from Certus AI at the phone number you provided. Consent to receive SMS messages is not a condition of purchasing any goods or services from Certus AI. You may submit forms and use our Services without opting into SMS communications.\n‍\n 9.2 Message Frequency and Rates \nMessage frequency varies depending on your interactions with Certus AI and the status of your demo, onboarding, or active service. Message and data rates may apply depending on your mobile carrier and plan. Certus AI is not responsible for any charges your carrier may impose for receiving SMS messages.\n‍\n 9.3 Opting Out (STOP) \nYou may opt out of receiving SMS messages from Certus AI at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message, and no further SMS messages will be sent to you unless you re-subscribe.\n‍\n 9.4 Help \nFor help or questions about our SMS messaging program, reply HELP to any message you receive from Certus AI, or contact us at info@certus-ai.com.\n","caution":null,"provenance":{"source_url":"https://www.certus-ai.com/terms-of-use","snapshot_sha256":"2cc5479942ee3385c72a685999fa0d069b32ea646afa1d33bdbc4fddf6c69884","wayback_url":null,"deep_link":"https://www.certus-ai.com/terms-of-use#:~:text=%E2%80%8D%209.1%20SMS%20Consent,us%20at%20info%40certus-ai.com.%20","structural_citation":"§ 9 (SMS/Text Messaging Terms)","citation_basis":"section_number","char_start":9559,"char_end":11114,"retrieved_at":"2026-07-19T23:59:32.743577+00:00"}},{"id":"privacy-data-use-5dd475e9b08ebff588a0","permalink":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-5dd475e9b08ebff588a0","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"‍ We use CookieYes as our consent management platform. When you first visit our website from a region covered by applicable privacy laws (including the European Union, United Kingdom, California, and Canada), you will be presented with a consent banner that allows you to:Accept All cookies and tracking technologiesDecline all non-essential cookies and tracking technologiesCustomize your preferences by cookie category (Analytics, Functional, Marketing)You can change your consent preferences at any time by clicking the \"Revisit Consent\" button available on our website.Non-essential tracking technologies are blocked until you provide consent. If you decline cookies, we will only use essential cookies necessary for the basic operation of our website. This means advertising pixels (such as Meta Pixel) will not fire, analytics tools will not track your visit, and your activity will not be used for retargeting or attribution.You can also control cookies through your browser settings. Most browsers allow you to refuse cookies, delete cookies, or be notified when a cookie is set. Please note that disabling cookies may affect the functionality of our Services.You can opt out of interest-based advertising through: the Digital Advertising Alliance (DAA) at optout.aboutads.info, the Network Advertising Initiative (NAI) at optout.networkadvertising.org, the European Interactive Digital Advertising Alliance (EDAA) at youronlinechoices.eu, and individual platform settings (Google, Meta, etc.).","caution":null,"provenance":{"source_url":"https://www.certus-ai.com/privacy-policy","snapshot_sha256":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139","wayback_url":null,"deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=%E2%80%8D%20We%20use%20CookieYes,settings%20(Google%2C%20Meta%2C%20etc.).","structural_citation":"§ 2.4 (Automatically Collected Information)","citation_basis":"section_number","char_start":5828,"char_end":7330,"retrieved_at":"2026-07-19T23:59:32.022322+00:00"}},{"id":"privacy-data-use-d955b9042f5f8fdad6ae","permalink":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-d955b9042f5f8fdad6ae","surface":"privacy_data_use","risk":"low","confidence":"high","tier":"All","verified":true,"quote":"Certus AI may send SMS (text) messages to individuals who voluntarily provide their phone number and explicitly opt in to receive SMS communications through our website forms (such as the Book a Demo form). These messages are limited to transactional communications related to our Services, including demo confirmations, appointment reminders, meeting links, and implementation updates.No Sharing of SMS Opt-In Data. Certus AI will not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS opt-in process to any third party or affiliate for their own marketing purposes. Phone numbers collected for SMS communications are used solely by Certus AI to send the transactional messages described at the time of opt-in.Opting Out. You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation and no further SMS messages will be sent unless you re-subscribe.Help. For questions about our SMS program, reply HELP to any message or contact us at info@certus-ai.com.Message Frequency and Rates. Message frequency varies based on your interactions with Certus AI. Message and data rates may apply depending on your mobile carrier and plan. Certus AI is not responsible for carrier charges.","caution":null,"provenance":{"source_url":"https://www.certus-ai.com/privacy-policy","snapshot_sha256":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139","wayback_url":null,"deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=Certus%20AI%20may%20send,responsible%20for%20carrier%20charges.","structural_citation":"§ 5.5 (SMS/Text Messaging Privacy)","citation_basis":"section_number","char_start":9526,"char_end":10859,"retrieved_at":"2026-07-19T23:59:32.022322+00:00"}},{"id":"privacy-data-use-567c09ff4cf9c3dc49b6","permalink":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-567c09ff4cf9c3dc49b6","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"‍ \nCertus AI, Inc. (\"Certus AI,\" \"we,\" \"us,\" or \"our\") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites ( www.certus-ai.com and implementcertus-ai.com), use our voice AI services, or interact with our platform in any way.By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.","caution":null,"provenance":{"source_url":"https://www.certus-ai.com/privacy-policy","snapshot_sha256":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139","wayback_url":null,"deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=%E2%80%8D%20Certus%20AI%2C%20Inc.,not%20access%20the%20Services.","structural_citation":"§ 1 (Introduction)","citation_basis":"section_number","char_start":152,"char_end":704,"retrieved_at":"2026-07-19T23:59:32.022322+00:00"}},{"id":"privacy-data-use-ec42280ec8ec6747bf3f","permalink":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-ec42280ec8ec6747bf3f","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"We may collect personal information that you voluntarily provide to us when you register for an account, express interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us. This includes: name, email address, phone number, mailing address, business name and details, payment information (credit card numbers, billing address), account credentials (username and password), and any other information you choose to provide.","caution":null,"provenance":{"source_url":"https://www.certus-ai.com/privacy-policy","snapshot_sha256":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139","wayback_url":null,"deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=We%20may%20collect%20personal,you%20choose%20to%20provide.","structural_citation":"§ 2.1 (Personal Information)","citation_basis":"section_number","char_start":773,"char_end":1274,"retrieved_at":"2026-07-19T23:59:32.022322+00:00"}},{"id":"privacy-data-use-0496923dfba04bc16666","permalink":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-0496923dfba04bc16666","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"As a voice AI platform for restaurants, we collect and process: voice recordings and transcriptions of calls handled by our AI agents, call metadata (duration, timestamps, caller phone numbers), order information and transaction details, customer preferences and order history, and conversation logs between customers and our AI agents. This data is essential for providing our core services, improving AI performance, and enabling restaurants to serve their customers effectively.","caution":null,"provenance":{"source_url":"https://www.certus-ai.com/privacy-policy","snapshot_sha256":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139","wayback_url":null,"deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=As%20a%20voice%20AI,serve%20their%20customers%20effectively.","structural_citation":"§ 2.2 (Voice and Call Data)","citation_basis":"section_number","char_start":1303,"char_end":1784,"retrieved_at":"2026-07-19T23:59:32.022322+00:00"}},{"id":"privacy-data-use-a37062730f6223ce4610","permalink":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-a37062730f6223ce4610","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"When you interact with forms on our websites (such as demo request forms powered by Typeform), we collect the information you voluntarily submit, including your name, phone number, email address, business details, and responses to qualification questions. This is first-party data collection based on your intentional action.","caution":null,"provenance":{"source_url":"https://www.certus-ai.com/privacy-policy","snapshot_sha256":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139","wayback_url":null,"deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=When%20you%20interact%20with,on%20your%20intentional%20action.","structural_citation":"§ 2.3 (Information Collected via Forms)","citation_basis":"section_number","char_start":1825,"char_end":2150,"retrieved_at":"2026-07-19T23:59:32.022322+00:00"}},{"id":"privacy-data-use-0dfea99fdddbaa30ee65","permalink":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-0dfea99fdddbaa30ee65","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"When you access our website or Services, we automatically collect certain information, including: device information (device type, operating system, unique device identifiers), browser information (browser type, version, language preferences), IP address and general geographic location, pages visited, time spent on pages, and navigation paths, referring URLs and exit pages, date and time of access, and clickstream data and interaction patterns.\n‍","caution":null,"provenance":{"source_url":"https://www.certus-ai.com/privacy-policy","snapshot_sha256":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139","wayback_url":null,"deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=When%20you%20access%20our,and%20interaction%20patterns.%20%E2%80%8D","structural_citation":"§ 2.4 (Automatically Collected Information)","citation_basis":"section_number","char_start":2195,"char_end":2645,"retrieved_at":"2026-07-19T23:59:32.022322+00:00"}},{"id":"privacy-data-use-818a863bd5cab4eb4f5d","permalink":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-818a863bd5cab4eb4f5d","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" 3. Cookies, Pixels, and Tracking Technologies We use various tracking technologies to collect and store information about your interactions with our Services. We obtain your consent before placing non-essential cookies on your device, in accordance with applicable privacy laws.","caution":null,"provenance":{"source_url":"https://www.certus-ai.com/privacy-policy","snapshot_sha256":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139","wayback_url":null,"deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=%203.%20Cookies%2C%20Pixels%2C,with%20applicable%20privacy%20laws.","structural_citation":"§ 2.4 (Automatically Collected Information)","citation_basis":"section_number","char_start":2646,"char_end":2925,"retrieved_at":"2026-07-19T23:59:32.022322+00:00"}},{"id":"privacy-data-use-c6197f4dc1abd67a5ab7","permalink":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-c6197f4dc1abd67a5ab7","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"‍ Cookies are small data files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired). Types of cookies we use include:Essential Cookies — Required for the operation of our website and Services, including consent management (CookieYes) and infrastructure services (Cloudflare).Performance/Analytics Cookies — Help us understand how visitors interact with our website.Functionality Cookies — Remember your preferences and settings, including form preferences (Typeform).Marketing/Advertising Cookies — Track browsing habits to deliver relevant advertisements and measure campaign effectiveness.","caution":null,"provenance":{"source_url":"https://www.certus-ai.com/privacy-policy","snapshot_sha256":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139","wayback_url":null,"deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=%E2%80%8D%20Cookies%20are%20small,and%20measure%20campaign%20effectiveness.","structural_citation":"§ 2.4 (Automatically Collected Information)","citation_basis":"section_number","char_start":2942,"char_end":3637,"retrieved_at":"2026-07-19T23:59:32.022322+00:00"}},{"id":"privacy-data-use-db82cadee4c6bd479e92","permalink":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-db82cadee4c6bd479e92","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"‍ 7. Data Security We implement appropriate technical and organizational security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include: encryption of data in transit and at rest, secure data centers with physical access controls, regular security assessments and penetration testing, access controls and authentication mechanisms, employee training on data protection, and incident response procedures. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.","caution":null,"provenance":{"source_url":"https://www.certus-ai.com/privacy-policy","snapshot_sha256":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139","wayback_url":null,"deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=%E2%80%8D%207.%20Data%20Security,guarantee%20its%20absolute%20security.","structural_citation":"§ 5.5 (SMS/Text Messaging Privacy)","citation_basis":"section_number","char_start":11546,"char_end":12209,"retrieved_at":"2026-07-19T23:59:32.022322+00:00"}},{"id":"privacy-data-use-ec7c8e80cf371fe9bd7b","permalink":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-ec7c8e80cf371fe9bd7b","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"‍ Depending on your location, you may have certain rights regarding your personal information, including: the right to access the personal information we hold about you, the right to correct inaccurate or incomplete information, the right to delete your personal information, the right to restrict or object to processing, the right to data portability, the right to withdraw consent, and the right to opt out of marketing communications.","caution":null,"provenance":{"source_url":"https://www.certus-ai.com/privacy-policy","snapshot_sha256":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139","wayback_url":null,"deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=%E2%80%8D%20Depending%20on%20your,out%20of%20marketing%20communications.","structural_citation":"§ 5.5 (SMS/Text Messaging Privacy)","citation_basis":"section_number","char_start":12256,"char_end":12694,"retrieved_at":"2026-07-19T23:59:32.022322+00:00"}},{"id":"privacy-data-use-f93ad5a1bfe575b71081","permalink":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-f93ad5a1bfe575b71081","surface":"privacy_data_use","risk":"low","confidence":"high","tier":"All","verified":true,"quote":"‍ If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including: the right to know what personal information we collect, use, disclose, and sell; the right to delete personal information (subject to certain exceptions); the right to opt out of the sale or sharing of personal information; the right to correct inaccurate personal information; the right to limit the use of sensitive personal information; and the right to non-discrimination for exercising your privacy rights.We do not sell your personal information. We do share certain information with advertising platforms (such as Meta) for targeted advertising purposes, which may constitute \"sharing\" under the CPRA. You can opt out of this sharing by declining marketing cookies via our consent banner.To exercise these rights, please contact us using the information provided below. We will verify your identity before processing your request.","caution":null,"provenance":{"source_url":"https://www.certus-ai.com/privacy-policy","snapshot_sha256":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139","wayback_url":null,"deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=%E2%80%8D%20If%20you%20are,before%20processing%20your%20request.","structural_citation":"§ 5.5 (SMS/Text Messaging Privacy)","citation_basis":"section_number","char_start":12741,"char_end":13745,"retrieved_at":"2026-07-19T23:59:32.022322+00:00"}},{"id":"privacy-data-use-628385d9067d8f943684","permalink":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-628385d9067d8f943684","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"‍ If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) and similar laws, including: the right to access, correct, or delete your personal data; the right to restrict or object to processing; the right to data portability; the right to withdraw consent at any time; and the right to lodge a complaint with a supervisory authority. Our legal bases for processing personal data include: consent (for non-essential cookies and marketing), contract performance (for providing our services), legitimate interests (for improving our services and fraud prevention), and legal obligations.","caution":null,"provenance":{"source_url":"https://www.certus-ai.com/privacy-policy","snapshot_sha256":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139","wayback_url":null,"deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=%E2%80%8D%20If%20you%20are,prevention)%2C%20and%20legal%20obligations.","structural_citation":"§ 5.5 (SMS/Text Messaging Privacy)","citation_basis":"section_number","char_start":13785,"char_end":14468,"retrieved_at":"2026-07-19T23:59:32.022322+00:00"}},{"id":"privacy-data-use-605e02a8f90e816bd859","permalink":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-605e02a8f90e816bd859","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"‍ If you are a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including the right to access your personal information, the right to challenge the accuracy and completeness of your information, and the right to withdraw consent for the collection, use, or disclosure of your information.","caution":null,"provenance":{"source_url":"https://www.certus-ai.com/privacy-policy","snapshot_sha256":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139","wayback_url":null,"deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=%E2%80%8D%20If%20you%20are,disclosure%20of%20your%20information.","structural_citation":"§ 5.5 (SMS/Text Messaging Privacy)","citation_basis":"section_number","char_start":14501,"char_end":14895,"retrieved_at":"2026-07-19T23:59:32.022322+00:00"}},{"id":"privacy-data-use-1fafeb6dbb90db8d8d19","permalink":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-1fafeb6dbb90db8d8d19","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"‍ Our consent management platform respects Global Privacy Control (GPC) signals. When a GPC signal is detected, we treat it as a valid opt-out request for the sale or sharing of personal information.","caution":null,"provenance":{"source_url":"https://www.certus-ai.com/privacy-policy","snapshot_sha256":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139","wayback_url":null,"deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=%E2%80%8D%20Our%20consent%20management,sharing%20of%20personal%20information.","structural_citation":"§ 5.5 (SMS/Text Messaging Privacy)","citation_basis":"section_number","char_start":14925,"char_end":15124,"retrieved_at":"2026-07-19T23:59:32.022322+00:00"}},{"id":"privacy-data-use-aff3cb06710298de9e87","permalink":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-aff3cb06710298de9e87","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"‍ Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information. If you believe we may have collected information from a child under 16, please contact us immediately.","caution":null,"provenance":{"source_url":"https://www.certus-ai.com/privacy-policy","snapshot_sha256":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139","wayback_url":null,"deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=%E2%80%8D%20Our%20Services%20are,please%20contact%20us%20immediately.","structural_citation":"§ 5.5 (SMS/Text Messaging Privacy)","citation_basis":"section_number","char_start":15531,"char_end":15948,"retrieved_at":"2026-07-19T23:59:32.022322+00:00"}},{"id":"privacy-data-use-02c554cdde185174cf10","permalink":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-02c554cdde185174cf10","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":"‍ We may update this Privacy Policy from time to time, including when we add or remove tracking technologies from our websites. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the \"Last Updated\" date. We encourage you to review this Privacy Policy periodically for any changes. 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Payments are due in advance on a monthly or annual basis, as specified. All fees are non-refundable except as expressly stated in these Terms or required by law. We may use third-party payment processors to process payments. Your use of such payment processors is subject to their terms and privacy policies. ‍ 4.3 Usage-Based Charges Certain Services may include usage-based charges (e.g., per-call fees, overage charges, or transaction fees). 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If you do not agree to the modified Terms, you must stop using the Services. ‍","source_url":"https://www.certus-ai.com/terms-of-use","deep_link":"https://www.certus-ai.com/terms-of-use#:~:text=We%20reserve%20the%20right,using%20the%20Services.%20%E2%80%8D","structural_citation":"§ 17 (Changes to These Terms)","citation_basis":"section_number","char_start":17823,"char_end":18285}},{"pattern_key":"user_retains_ownership","pattern_family":"ip_ownership","risk_rating":"low","confidence":"high","stance_key":"content_ownership","stance_value":"user_retains_rights","evidence":"‍ 7.1 Our Intellectual Property The Services, including all content, features, functionality, software, algorithms, AI models, designs, text, graphics, logos, and trademarks, are owned by Certus AI or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. 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This license does not include the right to sublicense, resell, distribute, or make the Services available to any third party. ‍ 7.3 Your Content You retain ownership of any content, data, or information you provide to us in connection with the Services (\"Your Content\"). By providing Your Content, you grant Certus AI a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display Your Content as necessary to provide the Services and to improve our AI models and technology. ‍ 7.4 Feedback If you provide us with any feedback, suggestions, or ideas regarding the Services (\"Feedback\"), you grant us an unlimited, irrevocable, perpetual, royalty-free license to use, modify, and incorporate such Feedback into our products and services without any obligation to you. ‍","source_url":"https://www.certus-ai.com/terms-of-use","deep_link":"https://www.certus-ai.com/terms-of-use#:~:text=%E2%80%8D%207.1%20Our%20Intellectual,obligation%20to%20you.%20%E2%80%8D","structural_citation":"§ 7 (Intellectual Property Rights)","citation_basis":"section_number","char_start":6506,"char_end":8026}},{"pattern_key":"liability_limitation","pattern_family":"legal_burden","risk_rating":"medium","confidence":"high","stance_key":"legal_burden","stance_value":"liability_limited","evidence":"THE SERVICES ARE PROVIDED \"AS IS\" AND \"AS AVAILABLE\" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. 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CERTUS AI DISCLAIMS ALL LIABILITY FOR ANY ERRORS, OMISSIONS, OR INACCURACIES IN AI-GENERATED CONTENT OR ACTIONS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. ‍","source_url":"https://www.certus-ai.com/terms-of-use","deep_link":"https://www.certus-ai.com/terms-of-use#:~:text=THE%20SERVICES%20ARE%20PROVIDED,APPLY%20TO%20YOU.%20%E2%80%8D","structural_citation":"§ 11 (Disclaimers)","citation_basis":"section_number","char_start":12204,"char_end":13061}},{"pattern_key":"liability_limitation","pattern_family":"legal_burden","risk_rating":"medium","confidence":"high","stance_key":"legal_burden","stance_value":"liability_limited","evidence":"TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CERTUS AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER CE...","reason":"The clause limits liability or disclaims warranties.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"indemnity_liability","quote":"TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CERTUS AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER CERTUS AI WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CERTUS AI'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO CERTUS AI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE. ‍","source_url":"https://www.certus-ai.com/terms-of-use","deep_link":"https://www.certus-ai.com/terms-of-use#:~:text=TO%20THE%20MAXIMUM%20EXTENT,NEGLIGENCE)%2C%20OR%20OTHERWISE.%20%E2%80%8D","structural_citation":"§ 12 (Limitation of Liability)","citation_basis":"section_number","char_start":13092,"char_end":14060}},{"pattern_key":"indemnity_obligation","pattern_family":"legal_burden","risk_rating":"medium","confidence":"high","stance_key":"legal_burden","stance_value":"indemnity","evidence":"You agree to indemnify, defend, and hold harmless Certus AI and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: your use of the Services; your violation of these Terms; your violation of any applicable law or regulation; yo...","reason":"The clause requires defense, indemnity, or hold-harmless obligations.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"indemnity_liability","quote":"You agree to indemnify, defend, and hold harmless Certus AI and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: your use of the Services; your violation of these Terms; your violation of any applicable law or regulation; your violation of any third-party rights, including intellectual property rights or privacy rights; any content you provide to us; your failure to obtain required consents from callers; or any dispute between you and your customers arising from the use of our Services. ‍","source_url":"https://www.certus-ai.com/terms-of-use","deep_link":"https://www.certus-ai.com/terms-of-use#:~:text=You%20agree%20to%20indemnify%2C,of%20our%20Services.%20%E2%80%8D","structural_citation":"§ 13 (Indemnification)","citation_basis":"section_number","char_start":14083,"char_end":14769}},{"pattern_key":"personal_data_sale","pattern_family":"privacy_sharing","risk_rating":"high","confidence":"high","stance_key":"data_sharing","stance_value":"sale_or_sell","evidence":"Certus AI may send SMS (text) messages to individuals who voluntarily provide their phone number and explicitly opt in to receive SMS communications through our website forms (such as the Book a Demo form). These messages are limited to transactional communications related to our Services, including demo confirmations, appointment reminders, meeting links, and implementation updates.No Sharing of SMS Opt-In Data. ...","reason":"The clause permits sale of personal data or information.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"privacy_data_use","quote":"Certus AI may send SMS (text) messages to individuals who voluntarily provide their phone number and explicitly opt in to receive SMS communications through our website forms (such as the Book a Demo form). These messages are limited to transactional communications related to our Services, including demo confirmations, appointment reminders, meeting links, and implementation updates.No Sharing of SMS Opt-In Data. Certus AI will not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS opt-in process to any third party or affiliate for their own marketing purposes. Phone numbers collected for SMS communications are used solely by Certus AI to send the transactional messages described at the time of opt-in.Opting Out. You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation and no further SMS messages will be sent unless you re-subscribe.Help. For questions about our SMS program, reply HELP to any message or contact us at info@certus-ai.com.Message Frequency and Rates. Message frequency varies based on your interactions with Certus AI. Message and data rates may apply depending on your mobile carrier and plan. 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We do share certain information with advertising platforms (such as Meta) for targeted advertising purposes, which may constitute \"sharing\" under the CPRA. You can opt out of this sharing by declining marketing cookies via our consent banner.To exercise these rights, please contact us using the information provided below. We will verify your identity before processing your request.","source_url":"https://www.certus-ai.com/privacy-policy","deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=%E2%80%8D%20If%20you%20are,before%20processing%20your%20request.","structural_citation":"§ 5.5 (SMS/Text Messaging Privacy)","citation_basis":"section_number","char_start":12741,"char_end":13745}},{"pattern_key":"third_party_sharing","pattern_family":"privacy_sharing","risk_rating":"medium","confidence":"high","stance_key":"data_sharing","stance_value":"third_party_or_vendor_sharing","evidence":"‍ We share information with third-party vendors, service providers, and contractors who perform services on our behalf, including but not limited to: cloud hosting and infrastructure providers (AWS, Google Cloud, etc.), payment processors, POS system integrations (Toast, Square, Clover, NCR, and others), analytics and marketing platforms (Google Analytics, Hyros, SalesLoft), advertising platforms (Meta), customer ...","reason":"The clause permits disclosure or sharing with third parties, affiliates, vendors, or subprocessors.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"subprocessors_data_sharing","quote":"‍ We share information with third-party vendors, service providers, and contractors who perform services on our behalf, including but not limited to: cloud hosting and infrastructure providers (AWS, Google Cloud, etc.), payment processors, POS system integrations (Toast, Square, Clover, NCR, and others), analytics and marketing platforms (Google Analytics, Hyros, SalesLoft), advertising platforms (Meta), customer support tools, email and communication service providers, and consent management (CookieYes).","source_url":"https://www.certus-ai.com/privacy-policy","deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=%E2%80%8D%20We%20share%20information,and%20consent%20management%20(CookieYes).","structural_citation":"§ 2.4 (Automatically Collected Information)","citation_basis":"section_number","char_start":8295,"char_end":8805}},{"pattern_key":"third_party_sharing","pattern_family":"privacy_sharing","risk_rating":"medium","confidence":"high","stance_key":"data_sharing","stance_value":"third_party_or_vendor_sharing","evidence":"‍ When you interact with our AI agents on behalf of a restaurant, we share relevant information with that restaurant partner, including order details, contact information, and conversation records necessary to fulfill your orders and provide customer service.","reason":"The clause permits disclosure or sharing with third parties, affiliates, vendors, or subprocessors.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"subprocessors_data_sharing","quote":"‍ When you interact with our AI agents on behalf of a restaurant, we share relevant information with that restaurant partner, including order details, contact information, and conversation records necessary to fulfill your orders and provide customer service.","source_url":"https://www.certus-ai.com/privacy-policy","deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=%E2%80%8D%20When%20you%20interact,and%20provide%20customer%20service.","structural_citation":"§ 2.4 (Automatically Collected Information)","citation_basis":"section_number","char_start":8834,"char_end":9093}},{"pattern_key":"third_party_sharing","pattern_family":"privacy_sharing","risk_rating":"medium","confidence":"high","stance_key":"data_sharing","stance_value":"third_party_or_vendor_sharing","evidence":"Certus AI may send SMS (text) messages to individuals who voluntarily provide their phone number and explicitly opt in to receive SMS communications through our website forms (such as the Book a Demo form). 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Certus AI will not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS opt-in process to any third party or affiliate for their own marketing purposes. Phone numbers collected for SMS communications are used solely by Certus AI to send the transactional messages described at the time of opt-in.Opting Out. You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation and no further SMS messages will be sent unless you re-subscribe.Help. For questions about our SMS program, reply HELP to any message or contact us at info@certus-ai.com.Message Frequency and Rates. Message frequency varies based on your interactions with Certus AI. Message and data rates may apply depending on your mobile carrier and plan. Certus AI is not responsible for carrier charges.","source_url":"https://www.certus-ai.com/privacy-policy","deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=Certus%20AI%20may%20send,responsible%20for%20carrier%20charges.","structural_citation":"§ 5.5 (SMS/Text Messaging Privacy)","citation_basis":"section_number","char_start":9526,"char_end":10859}},{"pattern_key":"third_party_sharing","pattern_family":"privacy_sharing","risk_rating":"medium","confidence":"medium","stance_key":"data_sharing","stance_value":"third_party_or_vendor_sharing","evidence":"‍ 5.1 Lawful Use You agree to use the Services only for lawful purposes and in compliance with all applicable federal, state, local, and international laws and regulations. You are solely responsible for ensuring that your use of the Services complies with all laws applicable to your business, including but not limited to consumer protection laws, telemarketing regulations, and food service regulations. ‍ 5.2 Cont...","reason":"The clause permits disclosure or sharing with third parties, affiliates, vendors, or subprocessors.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"moderation_enforcement","quote":"‍ 5.1 Lawful Use You agree to use the Services only for lawful purposes and in compliance with all applicable federal, state, local, and international laws and regulations. You are solely responsible for ensuring that your use of the Services complies with all laws applicable to your business, including but not limited to consumer protection laws, telemarketing regulations, and food service regulations. ‍ 5.2 Content Accuracy You are responsible for providing accurate and up-to-date information for use by our AI agents, including but not limited to menu items, prices, hours of operation, allergen information, and promotional offers. Certus AI is not responsible for errors or omissions resulting from inaccurate information provided by you. ‍ 5.3 Prohibited Conduct You agree not to misuse the Services, provide false information, or use the Services in any manner that could harm Certus AI, other users, or third parties. You are responsible for all activity conducted through your account. ‍ 5.4 POS Integration If you integrate our Services with your POS system, you are responsible for ensuring proper configuration, maintaining the integration, and verifying that orders are accurately transmitted. You grant Certus AI the necessary permissions to access your POS system as required to provide the Services. ‍","source_url":"https://www.certus-ai.com/terms-of-use","deep_link":"https://www.certus-ai.com/terms-of-use#:~:text=%E2%80%8D%205.1%20Lawful%20Use,provide%20the%20Services.%20%E2%80%8D","structural_citation":"§ 5 (User Responsibilities and Obligations)","citation_basis":"section_number","char_start":4121,"char_end":5450}},{"pattern_key":"third_party_sharing","pattern_family":"privacy_sharing","risk_rating":"medium","confidence":"high","stance_key":"data_sharing","stance_value":"third_party_or_vendor_sharing","evidence":"‍ 9.5 No Sharing of SMS Opt-In Data We will not sell, rent, or share your phone number or SMS opt-in consent with any third parties or affiliates for their own marketing purposes. Your SMS opt-in information is used solely by Certus AI for the purposes described in this Section 9. ‍ 9.6 Supported Carriers Our SMS program is supported by major U.S. carriers. Carriers are not liable for delayed or undelivered messag...","reason":"The clause permits disclosure or sharing with third parties, affiliates, vendors, or subprocessors.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"subprocessors_data_sharing","quote":"‍ 9.5 No Sharing of SMS Opt-In Data We will not sell, rent, or share your phone number or SMS opt-in consent with any third parties or affiliates for their own marketing purposes. Your SMS opt-in information is used solely by Certus AI for the purposes described in this Section 9. ‍ 9.6 Supported Carriers Our SMS program is supported by major U.S. carriers. Carriers are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages. ‍","source_url":"https://www.certus-ai.com/terms-of-use","deep_link":"https://www.certus-ai.com/terms-of-use#:~:text=%E2%80%8D%209.5%20No%20Sharing,or%20undelivered%20messages.%20%E2%80%8D","structural_citation":"§ 9.4 (Help)","citation_basis":"section_number","char_start":11114,"char_end":11600}},{"pattern_key":"tier_condition","pattern_family":"tier_conditionality","risk_rating":"medium","confidence":"medium","stance_key":"tier_condition","stance_value":"rights_or_controls_vary_by_tier","evidence":"‍ 4.1 Subscription Plans Access to our Services may require a paid subscription. Subscription plans, pricing, and features are described on our website or in a separate service agreement. We reserve the right to modify our pricing and subscription plans at any time, with reasonable notice to existing subscribers. ‍ 4.2 Payment Terms By subscribing to our Services, you agree to pay all applicable fees as described ...","reason":"The clause changes rights, controls, or obligations by plan or tier.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"tier_differences","quote":"‍ 4.1 Subscription Plans Access to our Services may require a paid subscription. Subscription plans, pricing, and features are described on our website or in a separate service agreement. We reserve the right to modify our pricing and subscription plans at any time, with reasonable notice to existing subscribers. ‍ 4.2 Payment Terms By subscribing to our Services, you agree to pay all applicable fees as described in your subscription plan or service agreement. Payments are due in advance on a monthly or annual basis, as specified. All fees are non-refundable except as expressly stated in these Terms or required by law. We may use third-party payment processors to process payments. Your use of such payment processors is subject to their terms and privacy policies. ‍ 4.3 Usage-Based Charges Certain Services may include usage-based charges (e.g., per-call fees, overage charges, or transaction fees). These charges will be clearly communicated and billed in accordance with your subscription plan or service agreement. ‍ 4.4 Taxes You are responsible for all applicable taxes, duties, and levies arising from your use of the Services, excluding taxes based on Certus AI's net income. ‍","source_url":"https://www.certus-ai.com/terms-of-use","deep_link":"https://www.certus-ai.com/terms-of-use#:~:text=%E2%80%8D%204.1%20Subscription%20Plans,AI%26%23x27%3Bs%20net%20income.%20%E2%80%8D","structural_citation":"§ 4 (Subscription, Fees, and Payment)","citation_basis":"section_number","char_start":2872,"char_end":4078}},{"pattern_key":"training_permitted","pattern_family":"training_use","risk_rating":"high","confidence":"high","stance_key":"model_training","stance_value":"training_permitted","evidence":"‍ We use the information we collect for various purposes, including: providing, operating, and maintaining our Services; processing and completing transactions, including order processing through our AI agents; improving, personalizing, and expanding our Services; training and improving our AI models and voice recognition capabilities; understanding and analyzing how you use our Services; developing new products, ...","reason":"The clause permits using submitted content for training, development, or model/service improvement.","matcher_version":"clause-intelligence-2026-06-17.1","citation":{"surface":"training_use","quote":"‍ We use the information we collect for various purposes, including: providing, operating, and maintaining our Services; processing and completing transactions, including order processing through our AI agents; improving, personalizing, and expanding our Services; training and improving our AI models and voice recognition capabilities; understanding and analyzing how you use our Services; developing new products, services, features, and functionality; communicating with you, including for customer service, updates, and marketing; sending you promotional communications (with your consent where required); processing payments and preventing fraud; measuring the effectiveness of our advertising campaigns; complying with legal obligations; and protecting our rights, privacy, safety, or property.","source_url":"https://www.certus-ai.com/privacy-policy","deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=%E2%80%8D%20We%20use%20the,privacy%2C%20safety%2C%20or%20property.","structural_citation":"§ 2.4 (Automatically Collected Information)","citation_basis":"section_number","char_start":7366,"char_end":8167}}]},"tier_conditions":[{"tier":"Basic","surface":"privacy_data_use","verdict":"improves","confidence":"high","citation_count":1,"citations":[{"finding_id":"bfb4654c-a99d-4bbf-a858-fc0a2805378e","quote":"‍ We use CookieYes as our consent management platform. When you first visit our website from a region covered by applicable privacy laws (including the European Union, United Kingdom, California, and Canada), you will be presented with a consent banner that allows you to:Accept All cookies and tracking technologiesDecline all non-essential cookies and tracking technologiesCustomize your preferences by cookie category (Analytics, Functional, Marketing)You can change your consent preferences at any time by clicking the \"Revisit Consent\" button available on our website.Non-essential tracking technologies are blocked until you provide consent. If you decline cookies, we will only use essential cookies necessary for the basic operation of our website. This means advertising pixels (such as Meta Pixel) will not fire, analytics tools will not track your visit, and your activity will not be used for retargeting or attribution.You can also control cookies through your browser settings. Most browsers allow you to refuse cookies, delete cookies, or be notified when a cookie is set. Please note that disabling cookies may affect the functionality of our Services.You can opt out of interest-based advertising through: the Digital Advertising Alliance (DAA) at optout.aboutads.info, the Network Advertising Initiative (NAI) at optout.networkadvertising.org, the European Interactive Digital Advertising Alliance (EDAA) at youronlinechoices.eu, and individual platform settings (Google, Meta, etc.).","source_url":"https://www.certus-ai.com/privacy-policy","deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=%E2%80%8D%20We%20use%20CookieYes,settings%20(Google%2C%20Meta%2C%20etc.).","structural_citation":"§ 2.4 (Automatically Collected Information)"}]},{"tier":"Business","surface":"governing_law_disputes","verdict":"improves","confidence":"high","citation_count":1,"citations":[{"finding_id":"b90a6563-1c84-41e7-ad16-e14b29798c17","quote":"Welcome to Certus AI. These Terms of Use (\"Terms\") constitute a legally binding agreement between you (\"User,\" \"you,\" or \"your\") and Certus AI, Inc. (\"Certus AI,\" \"Company,\" \"we,\" \"us,\" or \"our\") governing your access to and use of our website (www.certus-ai.com), voice AI platform, mobile applications, and all related services (collectively, the \"Services\").\nBY ACCESSING OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICES.\nIf you are using the Services on behalf of a business, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, and \"you\" and \"your\" will refer to both you individually and that entity.\n‍","source_url":"https://www.certus-ai.com/terms-of-use","deep_link":"https://www.certus-ai.com/terms-of-use#:~:text=Welcome%20to%20Certus%20AI.,and%20that%20entity.%20%E2%80%8D","structural_citation":"§ 1 (Acceptance of Terms)"}]},{"tier":"Business","surface":"privacy_data_use","verdict":"unknown","confidence":"high","citation_count":2,"citations":[{"finding_id":"37586335-fa2d-4027-927e-984b855d6766","quote":"We may collect personal information that you voluntarily provide to us when you register for an account, express interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us. This includes: name, email address, phone number, mailing address, business name and details, payment information (credit card numbers, billing address), account credentials (username and password), and any other information you choose to provide.","source_url":"https://www.certus-ai.com/privacy-policy","deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=We%20may%20collect%20personal,you%20choose%20to%20provide.","structural_citation":"§ 2.1 (Personal Information)"},{"finding_id":"757782d1-aa2a-43ee-bc21-3ebd5b1b8375","quote":"When you interact with forms on our websites (such as demo request forms powered by Typeform), we collect the information you voluntarily submit, including your name, phone number, email address, business details, and responses to qualification questions. This is first-party data collection based on your intentional action.","source_url":"https://www.certus-ai.com/privacy-policy","deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=When%20you%20interact%20with,on%20your%20intentional%20action.","structural_citation":"§ 2.3 (Information Collected via Forms)"}]},{"tier":"Free","surface":"indemnity_liability","verdict":"improves","confidence":"high","citation_count":1,"citations":[{"finding_id":"3f91735d-7e73-4095-983a-ea3464efd0be","quote":"THE SERVICES ARE PROVIDED \"AS IS\" AND \"AS AVAILABLE\" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.\nCERTUS AI DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY INFORMATION PROVIDED THROUGH THE SERVICES, INCLUDING AI-GENERATED RESPONSES.\nYOU ACKNOWLEDGE THAT AI TECHNOLOGY IS EVOLVING AND MAY PRODUCE UNEXPECTED OR INCORRECT RESULTS. CERTUS AI DISCLAIMS ALL LIABILITY FOR ANY ERRORS, OMISSIONS, OR INACCURACIES IN AI-GENERATED CONTENT OR ACTIONS.\nSOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.\n‍","source_url":"https://www.certus-ai.com/terms-of-use","deep_link":"https://www.certus-ai.com/terms-of-use#:~:text=THE%20SERVICES%20ARE%20PROVIDED,APPLY%20TO%20YOU.%20%E2%80%8D","structural_citation":"§ 11 (Disclaimers)"}]},{"tier":"Paid","surface":"indemnity_liability","verdict":"conditional","confidence":"high","citation_count":1,"citations":[{"finding_id":"c9a43a93-f276-418f-88e2-3bcc8b5d84da","quote":"TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CERTUS AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER CERTUS AI WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.\nTO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CERTUS AI'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO CERTUS AI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).\nTHE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE.\n‍","source_url":"https://www.certus-ai.com/terms-of-use","deep_link":"https://www.certus-ai.com/terms-of-use#:~:text=TO%20THE%20MAXIMUM%20EXTENT,NEGLIGENCE)%2C%20OR%20OTHERWISE.%20%E2%80%8D","structural_citation":"§ 12 (Limitation of Liability)"}]},{"tier":"Standard","surface":"subprocessors_data_sharing","verdict":"unknown","confidence":"high","citation_count":1,"citations":[{"finding_id":"40ca8e41-c92d-4b23-b054-a6dcc7ac3fe4","quote":"‍ Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including the use of Standard Contractual Clauses where required.","source_url":"https://www.certus-ai.com/privacy-policy","deep_link":"https://www.certus-ai.com/privacy-policy#:~:text=%E2%80%8D%20Your%20information%20may,Contractual%20Clauses%20where%20required.","structural_citation":"§ 5.5 (SMS/Text Messaging Privacy)"}]}],"disclaimer":"Informational only, not legal advice. Every finding is a verbatim quote from a fully-read, gate-verified document; verify via snapshot_sha256 + wayback_url. Partially-verified platforms show findings only from their verified document(s).","benchmark":{"disclaimer":"Automated assessment against a published rubric — not legal advice.","bands":[]},"@jsonld":{"@context":"https://schema.org","@type":"Dataset","name":"Certus AI — AI policy risk findings","description":"Verified, cited policy findings for Certus AI across 13 risk surfaces.","url":"https://airinetwork.com/platform/certus-ai","creator":{"@type":"Organization","name":"AIRIN","url":"https://airinetwork.com"},"isAccessibleForFree":true,"license":"https://airinetwork.com/terms","additionalProperty":[{"@type":"PropertyValue","name":"verification","value":"partially_verified"},{"@type":"PropertyValue","name":"tier_condition_count","value":6}],"hasPart":[{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-8a74505c9ddb18753e8c","text":"‍ 8.1 Call Recording and Monitoring \nOur Services may record, transcribe, and analyze calls handled by our AI agents. These recordings are used to provide the Services, improve AI performance, ensure quality, resolve disputes, and comply with legal obligations. You acknowledge and consent to such recording and analysis.\n‍\n 8.2 Caller Consent \nYou are solely responsible for obtaining any required consent from callers for call recording in accordance with applicable laws, including but not limited to federal and state wiretapping and eavesdropping laws. You agree to implement appropriate disclosures to inform callers that their calls may be recorded and handled by an AI system.\n‍\n 8.3 AI Limitations \nYou acknowledge that our AI agents, while advanced, have limitations. AI responses may occasionally be inaccurate, incomplete, or inappropriate. Certus AI does not guarantee that the AI will correctly understand all caller requests, accurately process all orders, or handle all situations appropriately. You are responsible for monitoring AI performance and having procedures in place to address errors or customer complaints.\n‍\n 8.4 Human Oversight \nWe recommend that you maintain human oversight of AI-handled calls and have staff available to handle escalated calls, complex situations, or customer complaints. Certus AI is not responsible for any losses arising from the AI's failure to appropriately handle a call or escalate to a human agent.\n‍","isBasedOn":"https://www.certus-ai.com/terms-of-use","dateCreated":"2026-07-19T23:59:32.743577+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"2cc5479942ee3385c72a685999fa0d069b32ea646afa1d33bdbc4fddf6c69884"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-1c4415d0f6bd9d713b13","text":"‍\n 9.1 SMS Consent and Opt-In \nCertus AI may send you SMS (text) messages related to our Services, including but not limited to: demo and meeting confirmations, appointment reminders, meeting links, implementation updates, and transactional notifications related to your account or service usage.\n‍\nBy providing your phone number and checking the SMS consent checkbox on any Certus AI form (such as the Book a Demo form at https://www.certus-ai.com/book-a-demo), you expressly consent to receive automated transactional SMS messages from Certus AI at the phone number you provided. Consent to receive SMS messages is not a condition of purchasing any goods or services from Certus AI. You may submit forms and use our Services without opting into SMS communications.\n‍\n 9.2 Message Frequency and Rates \nMessage frequency varies depending on your interactions with Certus AI and the status of your demo, onboarding, or active service. Message and data rates may apply depending on your mobile carrier and plan. Certus AI is not responsible for any charges your carrier may impose for receiving SMS messages.\n‍\n 9.3 Opting Out (STOP) \nYou may opt out of receiving SMS messages from Certus AI at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message, and no further SMS messages will be sent to you unless you re-subscribe.\n‍\n 9.4 Help \nFor help or questions about our SMS messaging program, reply HELP to any message you receive from Certus AI, or contact us at info@certus-ai.com.\n","isBasedOn":"https://www.certus-ai.com/terms-of-use","dateCreated":"2026-07-19T23:59:32.743577+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"2cc5479942ee3385c72a685999fa0d069b32ea646afa1d33bdbc4fddf6c69884"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-5dd475e9b08ebff588a0","text":"‍ We use CookieYes as our consent management platform. When you first visit our website from a region covered by applicable privacy laws (including the European Union, United Kingdom, California, and Canada), you will be presented with a consent banner that allows you to:Accept All cookies and tracking technologiesDecline all non-essential cookies and tracking technologiesCustomize your preferences by cookie category (Analytics, Functional, Marketing)You can change your consent preferences at any time by clicking the \"Revisit Consent\" button available on our website.Non-essential tracking technologies are blocked until you provide consent. If you decline cookies, we will only use essential cookies necessary for the basic operation of our website. This means advertising pixels (such as Meta Pixel) will not fire, analytics tools will not track your visit, and your activity will not be used for retargeting or attribution.You can also control cookies through your browser settings. Most browsers allow you to refuse cookies, delete cookies, or be notified when a cookie is set. Please note that disabling cookies may affect the functionality of our Services.You can opt out of interest-based advertising through: the Digital Advertising Alliance (DAA) at optout.aboutads.info, the Network Advertising Initiative (NAI) at optout.networkadvertising.org, the European Interactive Digital Advertising Alliance (EDAA) at youronlinechoices.eu, and individual platform settings (Google, Meta, etc.).","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-d955b9042f5f8fdad6ae","text":"Certus AI may send SMS (text) messages to individuals who voluntarily provide their phone number and explicitly opt in to receive SMS communications through our website forms (such as the Book a Demo form). These messages are limited to transactional communications related to our Services, including demo confirmations, appointment reminders, meeting links, and implementation updates.No Sharing of SMS Opt-In Data. Certus AI will not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS opt-in process to any third party or affiliate for their own marketing purposes. Phone numbers collected for SMS communications are used solely by Certus AI to send the transactional messages described at the time of opt-in.Opting Out. You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation and no further SMS messages will be sent unless you re-subscribe.Help. For questions about our SMS program, reply HELP to any message or contact us at info@certus-ai.com.Message Frequency and Rates. Message frequency varies based on your interactions with Certus AI. Message and data rates may apply depending on your mobile carrier and plan. Certus AI is not responsible for carrier charges.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-567c09ff4cf9c3dc49b6","text":"‍ \nCertus AI, Inc. (\"Certus AI,\" \"we,\" \"us,\" or \"our\") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites ( www.certus-ai.com and implementcertus-ai.com), use our voice AI services, or interact with our platform in any way.By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-ec42280ec8ec6747bf3f","text":"We may collect personal information that you voluntarily provide to us when you register for an account, express interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us. This includes: name, email address, phone number, mailing address, business name and details, payment information (credit card numbers, billing address), account credentials (username and password), and any other information you choose to provide.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-0496923dfba04bc16666","text":"As a voice AI platform for restaurants, we collect and process: voice recordings and transcriptions of calls handled by our AI agents, call metadata (duration, timestamps, caller phone numbers), order information and transaction details, customer preferences and order history, and conversation logs between customers and our AI agents. This data is essential for providing our core services, improving AI performance, and enabling restaurants to serve their customers effectively.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-a37062730f6223ce4610","text":"When you interact with forms on our websites (such as demo request forms powered by Typeform), we collect the information you voluntarily submit, including your name, phone number, email address, business details, and responses to qualification questions. This is first-party data collection based on your intentional action.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-0dfea99fdddbaa30ee65","text":"When you access our website or Services, we automatically collect certain information, including: device information (device type, operating system, unique device identifiers), browser information (browser type, version, language preferences), IP address and general geographic location, pages visited, time spent on pages, and navigation paths, referring URLs and exit pages, date and time of access, and clickstream data and interaction patterns.\n‍","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-818a863bd5cab4eb4f5d","text":" 3. Cookies, Pixels, and Tracking Technologies We use various tracking technologies to collect and store information about your interactions with our Services. We obtain your consent before placing non-essential cookies on your device, in accordance with applicable privacy laws.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-c6197f4dc1abd67a5ab7","text":"‍ Cookies are small data files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired). Types of cookies we use include:Essential Cookies — Required for the operation of our website and Services, including consent management (CookieYes) and infrastructure services (Cloudflare).Performance/Analytics Cookies — Help us understand how visitors interact with our website.Functionality Cookies — Remember your preferences and settings, including form preferences (Typeform).Marketing/Advertising Cookies — Track browsing habits to deliver relevant advertisements and measure campaign effectiveness.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-db82cadee4c6bd479e92","text":"‍ 7. Data Security We implement appropriate technical and organizational security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include: encryption of data in transit and at rest, secure data centers with physical access controls, regular security assessments and penetration testing, access controls and authentication mechanisms, employee training on data protection, and incident response procedures. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-ec7c8e80cf371fe9bd7b","text":"‍ Depending on your location, you may have certain rights regarding your personal information, including: the right to access the personal information we hold about you, the right to correct inaccurate or incomplete information, the right to delete your personal information, the right to restrict or object to processing, the right to data portability, the right to withdraw consent, and the right to opt out of marketing communications.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-f93ad5a1bfe575b71081","text":"‍ If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including: the right to know what personal information we collect, use, disclose, and sell; the right to delete personal information (subject to certain exceptions); the right to opt out of the sale or sharing of personal information; the right to correct inaccurate personal information; the right to limit the use of sensitive personal information; and the right to non-discrimination for exercising your privacy rights.We do not sell your personal information. We do share certain information with advertising platforms (such as Meta) for targeted advertising purposes, which may constitute \"sharing\" under the CPRA. You can opt out of this sharing by declining marketing cookies via our consent banner.To exercise these rights, please contact us using the information provided below. We will verify your identity before processing your request.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-628385d9067d8f943684","text":"‍ If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) and similar laws, including: the right to access, correct, or delete your personal data; the right to restrict or object to processing; the right to data portability; the right to withdraw consent at any time; and the right to lodge a complaint with a supervisory authority. Our legal bases for processing personal data include: consent (for non-essential cookies and marketing), contract performance (for providing our services), legitimate interests (for improving our services and fraud prevention), and legal obligations.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-605e02a8f90e816bd859","text":"‍ If you are a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including the right to access your personal information, the right to challenge the accuracy and completeness of your information, and the right to withdraw consent for the collection, use, or disclosure of your information.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-1fafeb6dbb90db8d8d19","text":"‍ Our consent management platform respects Global Privacy Control (GPC) signals. When a GPC signal is detected, we treat it as a valid opt-out request for the sale or sharing of personal information.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-aff3cb06710298de9e87","text":"‍ Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information. If you believe we may have collected information from a child under 16, please contact us immediately.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-02c554cdde185174cf10","text":"‍ We may update this Privacy Policy from time to time, including when we add or remove tracking technologies from our websites. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the \"Last Updated\" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Services after any modifications to this Privacy Policy constitutes your acceptance of the updated terms.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-24e7e3c3cb2d8fe81018","text":"‍ If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:Email: info@certus-ai.com Website: www.certus-ai.com For data subject access requests or to exercise your privacy rights, please email us at info@certus-ai.com with the subject line \"Privacy Rights Request.\"To request deletion of your personal data, please email info@certus-ai.com with the subject line \"Data Deletion Request.\"","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/privacy-data-use-8a2a971f27eec213fccf","text":"‍ For a complete, up-to-date list of all cookies used on our website, please refer to the cookie declaration below, which is automatically updated by our consent management platform.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/moderation-enforcement-9859d6ce3ad2aa9c0653","text":"You agree not to use the Services to: violate any applicable law, regulation, or third-party rights; transmit any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable; impersonate any person or entity or misrepresent your affiliation with any person or entity; interfere with or disrupt the Services or servers or networks connected to the Services; attempt to gain unauthorized access to any portion of the Services or any other systems or networks; use the Services for any fraudulent or deceptive purpose; transmit spam, chain letters, or other unsolicited communications; collect or harvest any information about other users without their consent; use any automated means to access the Services without our express written permission; reverse engineer, decompile, or disassemble any aspect of the Services; or use the Services in any manner that could damage, disable, overburden, or impair our servers or networks.\n‍","isBasedOn":"https://www.certus-ai.com/terms-of-use","dateCreated":"2026-07-19T23:59:32.743577+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"2cc5479942ee3385c72a685999fa0d069b32ea646afa1d33bdbc4fddf6c69884"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/data-retention-90dc23a4ff1ee9a7a57c","text":"‍ We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Voice recordings and call data are retained for the duration of our service agreement with the relevant restaurant partner and for a reasonable period thereafter. Account information is retained for the duration of your account and for a reasonable period thereafter. Cookie and tracking data is retained for the periods specified in Section 3.2 above, or until you withdraw consent. When we no longer need to retain your information, we will securely delete or anonymize it.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/indemnity-liability-4cbf3cea893e41ef52eb","text":"THE SERVICES ARE PROVIDED \"AS IS\" AND \"AS AVAILABLE\" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.\nCERTUS AI DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY INFORMATION PROVIDED THROUGH THE SERVICES, INCLUDING AI-GENERATED RESPONSES.\nYOU ACKNOWLEDGE THAT AI TECHNOLOGY IS EVOLVING AND MAY PRODUCE UNEXPECTED OR INCORRECT RESULTS. CERTUS AI DISCLAIMS ALL LIABILITY FOR ANY ERRORS, OMISSIONS, OR INACCURACIES IN AI-GENERATED CONTENT OR ACTIONS.\nSOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.\n‍","isBasedOn":"https://www.certus-ai.com/terms-of-use","dateCreated":"2026-07-19T23:59:32.743577+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"2cc5479942ee3385c72a685999fa0d069b32ea646afa1d33bdbc4fddf6c69884"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/indemnity-liability-88bd1643908dec87b939","text":"TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CERTUS AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER CERTUS AI WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.\nTO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CERTUS AI'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO CERTUS AI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).\nTHE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE.\n‍","isBasedOn":"https://www.certus-ai.com/terms-of-use","dateCreated":"2026-07-19T23:59:32.743577+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"2cc5479942ee3385c72a685999fa0d069b32ea646afa1d33bdbc4fddf6c69884"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/indemnity-liability-909da149e1d833b818ab","text":"You agree to indemnify, defend, and hold harmless Certus AI and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: your use of the Services; your violation of these Terms; your violation of any applicable law or regulation; your violation of any third-party rights, including intellectual property rights or privacy rights; any content you provide to us; your failure to obtain required consents from callers; or any dispute between you and your customers arising from the use of our Services.\n‍","isBasedOn":"https://www.certus-ai.com/terms-of-use","dateCreated":"2026-07-19T23:59:32.743577+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"2cc5479942ee3385c72a685999fa0d069b32ea646afa1d33bdbc4fddf6c69884"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/indemnity-liability-095fe2a4102e56d7203d","text":"‍ Our Services may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/subprocessors-data-sharing-12b556a9c5f252531d2f","text":"‍\n 9.5 No Sharing of SMS Opt-In Data \nWe will not sell, rent, or share your phone number or SMS opt-in consent with any third parties or affiliates for their own marketing purposes. Your SMS opt-in information is used solely by Certus AI for the purposes described in this Section 9.\n‍\n 9.6 Supported Carriers \nOur SMS program is supported by major U.S. carriers. Carriers are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages.\n‍","isBasedOn":"https://www.certus-ai.com/terms-of-use","dateCreated":"2026-07-19T23:59:32.743577+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"2cc5479942ee3385c72a685999fa0d069b32ea646afa1d33bdbc4fddf6c69884"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/subprocessors-data-sharing-9c7bfa9c6b67d07a28e2","text":"Hyros — Marketing attribution as described above.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/subprocessors-data-sharing-c99578c89951d37027ea","text":"Our Services may integrate with or require the use of third-party services, including but not limited to POS systems (Toast, Square, Clover, NCR, Skytab, and others), telephony providers, payment processors, and other software platforms. Your use of such third-party services is subject to their respective terms of service and privacy policies. Certus AI is not responsible for the availability, accuracy, or performance of any third-party services, and we make no warranties regarding their operation or compatibility with our Services.\n‍","isBasedOn":"https://www.certus-ai.com/terms-of-use","dateCreated":"2026-07-19T23:59:32.743577+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"2cc5479942ee3385c72a685999fa0d069b32ea646afa1d33bdbc4fddf6c69884"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/subprocessors-data-sharing-e9d7b8f78be7f726a817","text":"‍ Google Analytics (GA4) — Website analytics to understand visitor behavior, page views, and navigation patterns. Sets cookies including _ga and ga # with a maximum duration of 2 years. Data is sent to the United States.Hyros — Marketing attribution platform to measure advertising campaign performance and track conversion paths. Sets cookies including __mh_tt_s with a maximum duration of 400 days. Data is sent to the United States.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/subprocessors-data-sharing-560b8a666f89de3adfda","text":"SalesLoft — Sales engagement platform that tracks visitor behavior to optimize outreach and identify interested prospects. Sets cookies including sliguid, slirequested, slireg, and site_identity with a maximum duration of 1 year. Data is sent to the United States and Germany.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/subprocessors-data-sharing-d1a89cef52bfac830dee","text":"YouTube — Embedded video content on our website. YouTube (owned by Google) sets cookies to track interactions with embedded videos, store video player preferences, and enable video functionality. Sets multiple cookies with varying durations. Data is sent to the United States.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/subprocessors-data-sharing-c30d3de2a150f1cd05f3","text":"Typeform — Embedded forms for demo requests and inquiries. Sets cookies including tf_random_id, tf_respondent_cc, attribution_user_id, and tracking_session_id for form functionality and analytics. Data is sent to the United States.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/subprocessors-data-sharing-31dc939158570f1c2075","text":"Convuu — Website call demo widget enabling visitors to interact with our AI phone agent. Sets a device fingerprint cookie. Data is sent to the United States.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/subprocessors-data-sharing-99b7c9bc7107f7552310","text":"Webflow Optimize (Intellimize) — Website personalization and optimization tool integrated with our website platform. Sets cookies for visitor identification and experience optimization. Data is sent to Ireland and the United Kingdom. ","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/subprocessors-data-sharing-b6bb66b8bb6d58ff6473","text":"‍ Meta Pixel (Facebook/Instagram) — Advertising pixel for conversion tracking, retargeting, and measuring the effectiveness of our advertising campaigns on Meta platforms. Data is sent to the United States.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/subprocessors-data-sharing-370c972eb863ff0166bc","text":"Google Analytics (GA4) — Website analytics as described above.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/subprocessors-data-sharing-807d3d43b94ac31d5547","text":"‍ We share information with third-party vendors, service providers, and contractors who perform services on our behalf, including but not limited to: cloud hosting and infrastructure providers (AWS, Google Cloud, etc.), payment processors, POS system integrations (Toast, Square, Clover, NCR, and others), analytics and marketing platforms (Google Analytics, Hyros, SalesLoft), advertising platforms (Meta), customer support tools, email and communication service providers, and consent management (CookieYes).","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/subprocessors-data-sharing-b89cfb62e822f1d8b9a7","text":"‍ When you interact with our AI agents on behalf of a restaurant, we share relevant information with that restaurant partner, including order details, contact information, and conversation records necessary to fulfill your orders and provide customer service.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/subprocessors-data-sharing-09601ba4cfd5ac546ce3","text":" In connection with any merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/subprocessors-data-sharing-3c54f2b7a0c20aa7dd9d","text":"‍ We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Certus AI, our users, or others.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/subprocessors-data-sharing-e2e6bd9fa075e849ed3f","text":"‍ Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including the use of Standard Contractual Clauses where required.","isBasedOn":"https://www.certus-ai.com/privacy-policy","dateCreated":"2026-07-19T23:59:32.022322+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/governing-law-disputes-1a9f486c972e7a7d096c","text":"Welcome to Certus AI. These Terms of Use (\"Terms\") constitute a legally binding agreement between you (\"User,\" \"you,\" or \"your\") and Certus AI, Inc. (\"Certus AI,\" \"Company,\" \"we,\" \"us,\" or \"our\") governing your access to and use of our website (www.certus-ai.com), voice AI platform, mobile applications, and all related services (collectively, the \"Services\").\nBY ACCESSING OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICES.\nIf you are using the Services on behalf of a business, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, and \"you\" and \"your\" will refer to both you individually and that entity.\n‍","isBasedOn":"https://www.certus-ai.com/terms-of-use","dateCreated":"2026-07-19T23:59:32.743577+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"2cc5479942ee3385c72a685999fa0d069b32ea646afa1d33bdbc4fddf6c69884"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/governing-law-disputes-f3667418e96e23bc4187","text":"‍\n 15.1 Informal Resolution \nBefore initiating any formal dispute resolution proceedings, you agree to first contact us at info@certus-ai.com to attempt to resolve any dispute informally. We will attempt to resolve the dispute through good faith negotiations for at least thirty (30) days.\n‍\n 15.2 Binding Arbitration \nIf we cannot resolve a dispute informally, you and Certus AI agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in the English language and shall take place in Delaware or another mutually agreed location. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.\n‍\n 15.3 Class Action Waiver \nYOU AND CERTUS AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.\n‍\n 15.4 Exceptions \nNotwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.\n‍","isBasedOn":"https://www.certus-ai.com/terms-of-use","dateCreated":"2026-07-19T23:59:32.743577+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"2cc5479942ee3385c72a685999fa0d069b32ea646afa1d33bdbc4fddf6c69884"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/governing-law-disputes-ca8c0fc674b6343c3b68","text":"We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by posting the updated Terms on our website and updating the \"Last Updated\" date. We may also provide additional notice, such as by sending you an email. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services.\n‍","isBasedOn":"https://www.certus-ai.com/terms-of-use","dateCreated":"2026-07-19T23:59:32.743577+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"2cc5479942ee3385c72a685999fa0d069b32ea646afa1d33bdbc4fddf6c69884"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/governing-law-disputes-666ccfd91aadab51cc9b","text":"‍\n 18.1 Entire Agreement \nThese Terms, together with our Privacy Policy and any other agreements or policies referenced herein, constitute the entire agreement between you and Certus AI regarding the Services and supersede all prior agreements and understandings.\n‍\n 18.2 Severability \nIf any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.\n‍\n 18.3 Waiver \nNo waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Our failure to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision.\n‍\n 18.4 Assignment \nYou may not assign or transfer these Terms or your rights hereunder without our prior written consent. Certus AI may assign these Terms without restriction. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their respective successors and assigns.\n‍\n 18.5 Force Majeure \nCertus AI shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.\n‍\n 18.6 Notices \nWe may provide notices to you via email, posting on our website, or through the Services. You may provide notices to us by contacting us at the address below. Notices will be deemed given upon receipt.\n‍","isBasedOn":"https://www.certus-ai.com/terms-of-use","dateCreated":"2026-07-19T23:59:32.743577+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"2cc5479942ee3385c72a685999fa0d069b32ea646afa1d33bdbc4fddf6c69884"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/certus-ai/finding/governing-law-disputes-0606c9557ee87eaacafb","text":"BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE NOT AUTHORIZED TO USE THE SERVICES. ","isBasedOn":"https://www.certus-ai.com/terms-of-use","dateCreated":"2026-07-19T23:59:32.743577+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"2cc5479942ee3385c72a685999fa0d069b32ea646afa1d33bdbc4fddf6c69884"}}],"variableMeasured":[{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"‍ 8.1 Call Recording and Monitoring \nOur Services may record, transcribe, and analyze calls handled by our AI agents. These recordings are used to provide the Services, improve AI performance, ensure quality, resolve disputes, and comply with legal obligations. You acknowledge and consent to such recording and analysis.\n‍\n 8.2 Caller Consent \nYou are solely responsible for obtaining any required consent from callers for call recording in accordance with applicable laws, including but not limited to federal and state wiretapping and eavesdropping laws. You agree to implement appropriate disclosures to inform callers that their calls may be recorded and handled by an AI system.\n‍\n 8.3 AI Limitations \nYou acknowledge that our AI agents, while advanced, have limitations. AI responses may occasionally be inaccurate, incomplete, or inappropriate. Certus AI does not guarantee that the AI will correctly understand all caller requests, accurately process all orders, or handle all situations appropriately. You are responsible for monitoring AI performance and having procedures in place to address errors or customer complaints.\n‍\n 8.4 Human Oversight \nWe recommend that you maintain human oversight of AI-handled calls and have staff available to handle escalated calls, complex situations, or customer complaints. 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Consent to receive SMS messages is not a condition of purchasing any goods or services from Certus AI. You may submit forms and use our Services without opting into SMS communications.\n‍\n 9.2 Message Frequency and Rates \nMessage frequency varies depending on your interactions with Certus AI and the status of your demo, onboarding, or active service. Message and data rates may apply depending on your mobile carrier and plan. Certus AI is not responsible for any charges your carrier may impose for receiving SMS messages.\n‍\n 9.3 Opting Out (STOP) \nYou may opt out of receiving SMS messages from Certus AI at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message, and no further SMS messages will be sent to you unless you re-subscribe.\n‍\n 9.4 Help \nFor help or questions about our SMS messaging program, reply HELP to any message you receive from Certus AI, or contact us at info@certus-ai.com.\n","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"2cc5479942ee3385c72a685999fa0d069b32ea646afa1d33bdbc4fddf6c69884"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.certus-ai.com/terms-of-use"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 9 (SMS/Text Messaging Terms)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.certus-ai.com/terms-of-use#:~:text=%E2%80%8D%209.1%20SMS%20Consent,us%20at%20info%40certus-ai.com.%20"},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-19T23:59:32.743577+00:00"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"‍ We use CookieYes as our consent management platform. When you first visit our website from a region covered by applicable privacy laws (including the European Union, United Kingdom, California, and Canada), you will be presented with a consent banner that allows you to:Accept All cookies and tracking technologiesDecline all non-essential cookies and tracking technologiesCustomize your preferences by cookie category (Analytics, Functional, Marketing)You can change your consent preferences at any time by clicking the \"Revisit Consent\" button available on our website.Non-essential tracking technologies are blocked until you provide consent. If you decline cookies, we will only use essential cookies necessary for the basic operation of our website. This means advertising pixels (such as Meta Pixel) will not fire, analytics tools will not track your visit, and your activity will not be used for retargeting or attribution.You can also control cookies through your browser settings. Most browsers allow you to refuse cookies, delete cookies, or be notified when a cookie is set. Please note that disabling cookies may affect the functionality of our Services.You can opt out of interest-based advertising through: the Digital Advertising Alliance (DAA) at optout.aboutads.info, the Network Advertising Initiative (NAI) at optout.networkadvertising.org, the European Interactive Digital Advertising Alliance (EDAA) at youronlinechoices.eu, and individual platform settings (Google, Meta, etc.).","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.certus-ai.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 2.4 (Automatically Collected Information)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.certus-ai.com/privacy-policy#:~:text=%E2%80%8D%20We%20use%20CookieYes,settings%20(Google%2C%20Meta%2C%20etc.)."},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-19T23:59:32.022322+00:00"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"low","description":"Certus AI may send SMS (text) messages to individuals who voluntarily provide their phone number and explicitly opt in to receive SMS communications through our website forms (such as the Book a Demo form). These messages are limited to transactional communications related to our Services, including demo confirmations, appointment reminders, meeting links, and implementation updates.No Sharing of SMS Opt-In Data. Certus AI will not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS opt-in process to any third party or affiliate for their own marketing purposes. Phone numbers collected for SMS communications are used solely by Certus AI to send the transactional messages described at the time of opt-in.Opting Out. You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation and no further SMS messages will be sent unless you re-subscribe.Help. For questions about our SMS program, reply HELP to any message or contact us at info@certus-ai.com.Message Frequency and Rates. Message frequency varies based on your interactions with Certus AI. Message and data rates may apply depending on your mobile carrier and plan. Certus AI is not responsible for carrier charges.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.certus-ai.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 5.5 (SMS/Text Messaging Privacy)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.certus-ai.com/privacy-policy#:~:text=Certus%20AI%20may%20send,responsible%20for%20carrier%20charges."},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-19T23:59:32.022322+00:00"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"‍ \nCertus AI, Inc. (\"Certus AI,\" \"we,\" \"us,\" or \"our\") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites ( www.certus-ai.com and implementcertus-ai.com), use our voice AI services, or interact with our platform in any way.By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.certus-ai.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 1 (Introduction)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.certus-ai.com/privacy-policy#:~:text=%E2%80%8D%20Certus%20AI%2C%20Inc.,not%20access%20the%20Services."},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-19T23:59:32.022322+00:00"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"We may collect personal information that you voluntarily provide to us when you register for an account, express interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us. 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This data is essential for providing our core services, improving AI performance, and enabling restaurants to serve their customers effectively.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.certus-ai.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 2.2 (Voice and Call Data)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.certus-ai.com/privacy-policy#:~:text=As%20a%20voice%20AI,serve%20their%20customers%20effectively."},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-19T23:59:32.022322+00:00"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"When you interact with forms on our websites (such as demo request forms powered by Typeform), we collect the information you voluntarily submit, including your name, phone number, email address, business details, and responses to qualification questions. 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Cookies, Pixels, and Tracking Technologies We use various tracking technologies to collect and store information about your interactions with our Services. We obtain your consent before placing non-essential cookies on your device, in accordance with applicable privacy laws.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.certus-ai.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 2.4 (Automatically Collected Information)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.certus-ai.com/privacy-policy#:~:text=%203.%20Cookies%2C%20Pixels%2C,with%20applicable%20privacy%20laws."},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-19T23:59:32.022322+00:00"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"‍ Cookies are small data files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired). Types of cookies we use include:Essential Cookies — Required for the operation of our website and Services, including consent management (CookieYes) and infrastructure services (Cloudflare).Performance/Analytics Cookies — Help us understand how visitors interact with our website.Functionality Cookies — Remember your preferences and settings, including form preferences (Typeform).Marketing/Advertising Cookies — Track browsing habits to deliver relevant advertisements and measure campaign effectiveness.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"703f47ec127684ab0898c725d720c9e45b57958f80187ab79bba3f3e5332f139"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.certus-ai.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"§ 2.4 (Automatically Collected Information)"},{"@type":"PropertyValue","name":"citation_basis","value":"section_number"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.certus-ai.com/privacy-policy#:~:text=%E2%80%8D%20Cookies%20are%20small,and%20measure%20campaign%20effectiveness."},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-19T23:59:32.022322+00:00"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":"‍ 7. Data Security We implement appropriate technical and organizational security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include: encryption of data in transit and at rest, secure data centers with physical access controls, regular security assessments and penetration testing, access controls and authentication mechanisms, employee training on data protection, and incident response procedures. However, no method of transmission over the Internet or electronic storage is 100% secure. 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We do share certain information with advertising platforms (such as Meta) for targeted advertising purposes, which may constitute \"sharing\" under the CPRA. You can opt out of this sharing by declining marketing cookies via our consent banner.To exercise these rights, please contact us using the information provided below. 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