{"platform":"Aftercare","slug":"aftercare","category":"Workflow & Automation","website":"https://www.getaftercare.com","risk_rating":"low","verification":"partially_verified","verification_detail":{"tier":"partially_verified","partial_reason_code":"missing_terms","partial_reason_label":"Terms not yet captured","blocked_core_documents":[]},"rating":{"value":"low","unknown_reason_code":"none","unknown_reason_label":"Rated"},"corpus_status":"corpus_partial","canonical":"https://airinetwork.com/platform/aftercare","machine_url":"https://airinetwork.com/api/machine/platform/aftercare","last_reviewed":"2026-07-19","findings_count":22,"findings":[{"id":"training-use-45a95ed98ba871c150f8","permalink":"https://airinetwork.com/platform/aftercare/finding/training-use-45a95ed98ba871c150f8","surface":"training_use","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":" Aftercare may use anonymized and aggregated survey data to train our internal AI models and improve our services. This process is designed to enhance the functionality and accuracy of our platform while maintaining the confidentiality of individual responses.\n Customers may opt out of having their survey data used for these purposes by contacting our data protection officer at anand@getaftercare.com.","caution":null,"provenance":{"source_url":"https://www.getaftercare.com/privacy-policy","snapshot_sha256":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10","wayback_url":null,"deep_link":"https://www.getaftercare.com/privacy-policy#:~:text=%20Aftercare%20may%20use,protection%20officer%20at%20anand%40getaftercare.com.","structural_citation":"Privacy Policy › “Use for Product Improvement”","citation_basis":"heading_path","char_start":3632,"char_end":4036,"retrieved_at":"2026-07-19T23:35:29.826803+00:00"}},{"id":"privacy-data-use-11100dd5ce9353bafcd7","permalink":"https://airinetwork.com/platform/aftercare/finding/privacy-data-use-11100dd5ce9353bafcd7","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Kontractify, Inc. (doing business as Aftercare) is a technology company headquartered in Brooklyn, NYC that runs an AI-powered conversational survey platform. \n We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Notice describes the Aftercare’s policies and practices regarding its collection and use of your personal data, and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.\n ‍ ","caution":null,"provenance":{"source_url":"https://www.getaftercare.com/privacy-policy","snapshot_sha256":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10","wayback_url":null,"deep_link":"https://www.getaftercare.com/privacy-policy#:~:text=%20Kontractify%2C%20Inc.%20(doing,privacy%20policies.%20%E2%80%8D%20","structural_citation":"Privacy Policy › “Introduction”","citation_basis":"heading_path","char_start":705,"char_end":1350,"retrieved_at":"2026-07-19T23:35:29.826803+00:00"}},{"id":"privacy-data-use-9b5fcdaa03ca2eb712bf","permalink":"https://airinetwork.com/platform/aftercare/finding/privacy-data-use-9b5fcdaa03ca2eb712bf","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Implementing additional security measures to restrict visibility of individual responses","caution":null,"provenance":{"source_url":"https://www.getaftercare.com/privacy-policy","snapshot_sha256":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10","wayback_url":null,"deep_link":"https://www.getaftercare.com/privacy-policy#:~:text=%20Implementing%20additional%20security,visibility%20of%20individual%20responses","structural_citation":"Privacy Policy › “Setting custom data retention periods for their surveys”","citation_basis":"heading_path","char_start":3263,"char_end":3352,"retrieved_at":"2026-07-19T23:35:29.826803+00:00"}},{"id":"privacy-data-use-6511101a5d193acb2fa7","permalink":"https://airinetwork.com/platform/aftercare/finding/privacy-data-use-6511101a5d193acb2fa7","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Aftercare has its headquarters in the United States. Information we collect about you will be processed in the United States. By using Aftercare’s services, you acknowledge that your personal information will be processed in the United States. The United States has not sought nor received a finding of “adequacy” from the European Union under Article 45 of the GDPR. Pursuant to Article 46 of the GDPR, Aftercare is providing for appropriate safeguards by entering binding, standard data protection clauses, enforceable by data subjects in the EEA and the UK. These clauses have been enhanced based on the guidance of the European Data Protection Board and will be updated when the new draft model clauses are approved.\n Depending on the circumstance, Aftercare also collects and transfers to the U.S. personal data with consent; to perform a contract with you; or to fulfill a compelling legitimate interest of Aftercare in a manner that does not outweigh your rights and freedoms. Aftercare endeavors to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with Aftercare and the practices described in this Privacy Statement. Aftercare also enters into data processing agreements and model clauses with its vendors whenever feasible and appropriate. Since it was founded, Aftercare has received zero government requests for information.\n For more information or if you have any questions, please contact us at anand@getaftercare.com\n ‍ ","caution":null,"provenance":{"source_url":"https://www.getaftercare.com/privacy-policy","snapshot_sha256":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10","wayback_url":null,"deep_link":"https://www.getaftercare.com/privacy-policy#:~:text=%20Aftercare%20has%20its,at%20anand%40getaftercare.com%20%E2%80%8D%20","structural_citation":"Privacy Policy › “Transferring personal data to the U.S.”","citation_basis":"heading_path","char_start":8680,"char_end":10205,"retrieved_at":"2026-07-19T23:35:29.826803+00:00"}},{"id":"privacy-data-use-b40f1eb1ec5629b6de23","permalink":"https://airinetwork.com/platform/aftercare/finding/privacy-data-use-b40f1eb1ec5629b6de23","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The European Union’s General Data Protection Regulation (GDPR) and other countries’ privacy laws provide certain rights for data subjects. Data Subject rights under GDPR include the following:","caution":null,"provenance":{"source_url":"https://www.getaftercare.com/privacy-policy","snapshot_sha256":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10","wayback_url":null,"deep_link":"https://www.getaftercare.com/privacy-policy#:~:text=%20The%20European%20Union%E2%80%99s,GDPR%20include%20the%20following%3A","structural_citation":"Privacy Policy › “Data Subject rights”","citation_basis":"heading_path","char_start":10235,"char_end":10428,"retrieved_at":"2026-07-19T23:35:29.826803+00:00"}},{"id":"privacy-data-use-8072d108a047b806051d","permalink":"https://airinetwork.com/platform/aftercare/finding/privacy-data-use-8072d108a047b806051d","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Aftercare is designed to collect and process survey responses on behalf of our customers. All data submitted through surveys or APIs  is stored in our secure databases. All data is encrypted in flight and at rest using industry-standard encryption.","caution":null,"provenance":{"source_url":"https://www.getaftercare.com/privacy-policy","snapshot_sha256":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10","wayback_url":null,"deep_link":"https://www.getaftercare.com/privacy-policy#:~:text=%20Aftercare%20is%20designed,rest%20using%20industry-standard%20encryption.","structural_citation":"Privacy Policy › “Collection and Storage”","citation_basis":"heading_path","char_start":1924,"char_end":2173,"retrieved_at":"2026-07-19T23:35:29.826803+00:00"}},{"id":"privacy-data-use-fdbf0e517a83bfbe9382","permalink":"https://airinetwork.com/platform/aftercare/finding/privacy-data-use-fdbf0e517a83bfbe9382","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Survey response data is only accessible to Aftercare super-administrators for engineering purposes, such as:","caution":null,"provenance":{"source_url":"https://www.getaftercare.com/privacy-policy","snapshot_sha256":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10","wayback_url":null,"deep_link":"https://www.getaftercare.com/privacy-policy#:~:text=%20Survey%20response%20data,engineering%20purposes%2C%20such%20as%3A","structural_citation":"Privacy Policy › “Data Access and Security”","citation_basis":"heading_path","char_start":2208,"char_end":2317,"retrieved_at":"2026-07-19T23:35:29.826803+00:00"}},{"id":"privacy-data-use-69516e1b26a7f2d0614a","permalink":"https://airinetwork.com/platform/aftercare/finding/privacy-data-use-69516e1b26a7f2d0614a","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" These access events are limited, logged, and subject to strict internal controls and authorization procedures.","caution":null,"provenance":{"source_url":"https://www.getaftercare.com/privacy-policy","snapshot_sha256":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10","wayback_url":null,"deep_link":"https://www.getaftercare.com/privacy-policy#:~:text=%20These%20access%20events,controls%20and%20authorization%20procedures.","structural_citation":"Privacy Policy › “Complying with legal requirements”","citation_basis":"heading_path","char_start":2539,"char_end":2650,"retrieved_at":"2026-07-19T23:35:29.826803+00:00"}},{"id":"privacy-data-use-f479dd01acae3828e1b5","permalink":"https://airinetwork.com/platform/aftercare/finding/privacy-data-use-f479dd01acae3828e1b5","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" While Aftercare processes survey data on behalf of our customers, individuals who have participated in surveys should direct any data rights requests (such as access or deletion requests) to the organization that created the survey. As the data controller, our customers are responsible for managing respondent data rights, and we will assist our customers in fulfilling these obligations.\n ‍ ","caution":null,"provenance":{"source_url":"https://www.getaftercare.com/privacy-policy","snapshot_sha256":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10","wayback_url":null,"deep_link":"https://www.getaftercare.com/privacy-policy#:~:text=%20While%20Aftercare%20processes,these%20obligations.%20%E2%80%8D%20","structural_citation":"Privacy Policy › “Respondent Rights”","citation_basis":"heading_path","char_start":4486,"char_end":4880,"retrieved_at":"2026-07-19T23:35:29.826803+00:00"}},{"id":"privacy-data-use-a47e7fa67de8716015aa","permalink":"https://airinetwork.com/platform/aftercare/finding/privacy-data-use-a47e7fa67de8716015aa","surface":"privacy_data_use","risk":"low","confidence":"high","tier":"All","verified":true,"quote":" Aftercare collects personal information about its website visitors and customers. With a few exceptions, this information is generally limited to:\n name \n personal/work email \n personal/work phone number \n We use this information to provide prospects and customers with services. \n We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services.\n From time to time, Aftercare receives personal information about individuals from third parties. Typically, information collected from third parties will include further details on your employer or industry. We may also collect your personal data from a third party website (e.g. LinkedIn)\n ‍ ","caution":null,"provenance":{"source_url":"https://www.getaftercare.com/privacy-policy","snapshot_sha256":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10","wayback_url":null,"deep_link":"https://www.getaftercare.com/privacy-policy#:~:text=%20Aftercare%20collects%20personal,(e.g.%20LinkedIn)%20%E2%80%8D%20","structural_citation":"Privacy Policy › “How we collect and use (process) your personal information”","citation_basis":"heading_path","char_start":4949,"char_end":5660,"retrieved_at":"2026-07-19T23:35:29.826803+00:00"}},{"id":"privacy-data-use-744b08cc2fa816771565","permalink":"https://airinetwork.com/platform/aftercare/finding/privacy-data-use-744b08cc2fa816771565","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" For questions or complaints concerning the processing of your personal data, you can email us at anand@getaftercare.com. Alternatively, if you are located in the European Union, you can also have recourse to the European Data Protection Supervisor or with your nation’s data protection authority.\n ‍ ","caution":null,"provenance":{"source_url":"https://www.getaftercare.com/privacy-policy","snapshot_sha256":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10","wayback_url":null,"deep_link":"https://www.getaftercare.com/privacy-policy#:~:text=%20For%20questions%20or,protection%20authority.%20%E2%80%8D%20","structural_citation":"Privacy Policy › “Rights related to automated decision making including profiling”","citation_basis":"heading_path","char_start":12155,"char_end":12456,"retrieved_at":"2026-07-19T23:35:29.826803+00:00"}},{"id":"privacy-data-use-169a926ada8db94065c9","permalink":"https://airinetwork.com/platform/aftercare/finding/privacy-data-use-169a926ada8db94065c9","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We do not knowingly attempt to solicit or receive information from children.\n ‍ ","caution":null,"provenance":{"source_url":"https://www.getaftercare.com/privacy-policy","snapshot_sha256":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10","wayback_url":null,"deep_link":"https://www.getaftercare.com/privacy-policy#:~:text=%20We%20do%20not,from%20children.%20%E2%80%8D%20","structural_citation":"Privacy Policy › “Children’s data”","citation_basis":"heading_path","char_start":13414,"char_end":13495,"retrieved_at":"2026-07-19T23:35:29.826803+00:00"}},{"id":"privacy-data-use-6fa6e780d0e985aa3634","permalink":"https://airinetwork.com/platform/aftercare/finding/privacy-data-use-6fa6e780d0e985aa3634","surface":"privacy_data_use","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" If you have questions, concerns, complaints, or would like to exercise your rights, please contact us at:","caution":null,"provenance":{"source_url":"https://www.getaftercare.com/privacy-policy","snapshot_sha256":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10","wayback_url":null,"deep_link":"https://www.getaftercare.com/privacy-policy#:~:text=%20If%20you%20have,please%20contact%20us%20at%3A","structural_citation":"Privacy Policy › “Questions, concerns or complaints”","citation_basis":"heading_path","char_start":13539,"char_end":13645,"retrieved_at":"2026-07-19T23:35:29.826803+00:00"}},{"id":"data-retention-28bd4a6eabf26ec69662","permalink":"https://airinetwork.com/platform/aftercare/finding/data-retention-28bd4a6eabf26ec69662","surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Organizations using Aftercare have several options to customize data handling:","caution":null,"provenance":{"source_url":"https://www.getaftercare.com/privacy-policy","snapshot_sha256":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10","wayback_url":null,"deep_link":"https://www.getaftercare.com/privacy-policy#:~:text=%20Organizations%20using%20Aftercare,to%20customize%20data%20handling%3A","structural_citation":"Privacy Policy › “Customer Controls”","citation_basis":"heading_path","char_start":3126,"char_end":3205,"retrieved_at":"2026-07-19T23:35:29.826803+00:00"}},{"id":"data-retention-36e8cbbfb1a2d1a8fbec","permalink":"https://airinetwork.com/platform/aftercare/finding/data-retention-36e8cbbfb1a2d1a8fbec","surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" These controls can be implemented through your account settings or by contacting our data protection officer.","caution":null,"provenance":{"source_url":"https://www.getaftercare.com/privacy-policy","snapshot_sha256":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10","wayback_url":null,"deep_link":"https://www.getaftercare.com/privacy-policy#:~:text=%20These%20controls%20can,our%20data%20protection%20officer.","structural_citation":"Privacy Policy › “Requesting deletion of specific survey responses or entire datasets”","citation_basis":"heading_path","char_start":3484,"char_end":3594,"retrieved_at":"2026-07-19T23:35:29.826803+00:00"}},{"id":"data-retention-9bcd8bd6df0970144f72","permalink":"https://airinetwork.com/platform/aftercare/finding/data-retention-9bcd8bd6df0970144f72","surface":"data_retention","risk":"medium","confidence":"high","tier":"All","verified":true,"quote":" We maintain survey data for as long as the customer maintains an active account with Aftercare. This ensures our customers have continuous access to their historical data for analysis and research purposes while establishing clear boundaries for data lifecycle management. Upon account termination, we may retain the data for a limited period (typically 90 days) to allow for account restoration before permanent deletion.","caution":null,"provenance":{"source_url":"https://www.getaftercare.com/privacy-policy","snapshot_sha256":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10","wayback_url":null,"deep_link":"https://www.getaftercare.com/privacy-policy#:~:text=%20We%20maintain%20survey,restoration%20before%20permanent%20deletion.","structural_citation":"Privacy Policy › “Data Retention”","citation_basis":"heading_path","char_start":2675,"char_end":3098,"retrieved_at":"2026-07-19T23:35:29.826803+00:00"}},{"id":"data-retention-c2387b895aca4a7d0fc2","permalink":"https://airinetwork.com/platform/aftercare/finding/data-retention-c2387b895aca4a7d0fc2","surface":"data_retention","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Your personal data is stored by Aftercare on its servers, and on the servers of the cloud-based database management services the Aftercare engages, located in the United States. The Aftercare retains service data for the duration of the customer’s business relationship with the Aftercare and for a period of time thereafter, to analyze the data for Aftercare’s own operations, and for historical and archiving purposes associated with Aftercare’s services. Aftercare retains prospect data until such time as it no longer has business value and is purged from Aftercare systems. All personal data that Aftercare controls may be deleted upon verified request from Data Subjects or their authorized agents. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at: anand@getaftercare.com\n ‍ ","caution":null,"provenance":{"source_url":"https://www.getaftercare.com/privacy-policy","snapshot_sha256":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10","wayback_url":null,"deep_link":"https://www.getaftercare.com/privacy-policy#:~:text=%20Your%20personal%20data,at%3A%20anand%40getaftercare.com%20%E2%80%8D%20","structural_citation":"Privacy Policy › “Data storage and retention”","citation_basis":"heading_path","char_start":12493,"char_end":13388,"retrieved_at":"2026-07-19T23:35:29.826803+00:00"}},{"id":"subprocessors-data-sharing-cb2641dbed7f31f23245","permalink":"https://airinetwork.com/platform/aftercare/finding/subprocessors-data-sharing-cb2641dbed7f31f23245","surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" The personal information Aftercare collects from you is stored in one or more databases hosted by third parties located in the United States. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval. On occasion, Aftercare engages third parties to send information to you, including information about our products, services, and events.\n ‍ \n A list of our third party sub processors:","caution":null,"provenance":{"source_url":"https://www.getaftercare.com/privacy-policy","snapshot_sha256":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10","wayback_url":null,"deep_link":"https://www.getaftercare.com/privacy-policy#:~:text=%20The%20personal%20information,third%20party%20sub%20processors%3A","structural_citation":"Privacy Policy › “Sharing information with third parties”","citation_basis":"heading_path","char_start":6823,"char_end":7280,"retrieved_at":"2026-07-19T23:35:29.826803+00:00"}},{"id":"subprocessors-data-sharing-64c1966f0f2c8ddba1f0","permalink":"https://airinetwork.com/platform/aftercare/finding/subprocessors-data-sharing-64c1966f0f2c8ddba1f0","surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" As is true of most other websites, Aftercare’s website collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of Aftercare’s website, including a history of the pages you view. We use this information to help us design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences.\n Aftercare has a legitimate interest in understanding how members, customers and potential customers use its website. This assists Aftercare with providing more relevant products and services, with communicating value to our sponsors and corporate members, and with providing appropriate staffing to meet member and customer needs.\n ‍ ","caution":null,"provenance":{"source_url":"https://www.getaftercare.com/privacy-policy","snapshot_sha256":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10","wayback_url":null,"deep_link":"https://www.getaftercare.com/privacy-policy#:~:text=%20As%20is%20true,customer%20needs.%20%E2%80%8D%20","structural_citation":"Privacy Policy › “Use of the Aftercare Website”","citation_basis":"heading_path","char_start":5699,"char_end":6774,"retrieved_at":"2026-07-19T23:35:29.826803+00:00"}},{"id":"subprocessors-data-sharing-1e5ce0a1d428841c74bf","permalink":"https://airinetwork.com/platform/aftercare/finding/subprocessors-data-sharing-1e5ce0a1d428841c74bf","surface":"subprocessors_data_sharing","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" In order to provide certain AI-powered features, survey data may be processed through third-party language models provided by Anthropic or OpenAI. According to their SOC2 compliance documentation, these providers do not train their models on customer data sent through their APIs. This processing is conducted with appropriate security measures and data protection agreements in place.","caution":null,"provenance":{"source_url":"https://www.getaftercare.com/privacy-policy","snapshot_sha256":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10","wayback_url":null,"deep_link":"https://www.getaftercare.com/privacy-policy#:~:text=%20In%20order%20to,protection%20agreements%20in%20place.","structural_citation":"Privacy Policy › “Third-Party AI Processing”","citation_basis":"heading_path","char_start":4072,"char_end":4458,"retrieved_at":"2026-07-19T23:35:29.826803+00:00"}},{"id":"audit-rights-dpa-residency-0803195189e50f0ce361","permalink":"https://airinetwork.com/platform/aftercare/finding/audit-rights-dpa-residency-0803195189e50f0ce361","surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" Aftercare is headquartered in Brooklyn, New York City, in the United States. Aftercare has appointed an internal data protection officer for you to contact if you have any questions or concerns about Aftercare’s personal data policies or practices. If you would like to exercise your privacy rights, please direct your query to Aftercare’s data protection officer. Aftercare’s data protection officer’s contact information are as follows:\n Email: anand@getaftercare.com \n ‍ ","caution":null,"provenance":{"source_url":"https://www.getaftercare.com/privacy-policy","snapshot_sha256":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10","wayback_url":null,"deep_link":"https://www.getaftercare.com/privacy-policy#:~:text=%20Aftercare%20is%20headquartered,Email%3A%20anand%40getaftercare.com%20%E2%80%8D%20","structural_citation":"Privacy Policy › “Data Protection Officer”","citation_basis":"heading_path","char_start":1384,"char_end":1859,"retrieved_at":"2026-07-19T23:35:29.826803+00:00"}},{"id":"audit-rights-dpa-residency-8b226fcc370bbe005527","permalink":"https://airinetwork.com/platform/aftercare/finding/audit-rights-dpa-residency-8b226fcc370bbe005527","surface":"audit_rights_dpa_residency","risk":"unknown","confidence":"high","tier":"All","verified":true,"quote":" We do not otherwise reveal your personal data to non-Aftercare persons or businesses for their independent use unless: (1) you request or authorize it; (2) it’s in connection with Aftercare-hosted and Aftercare co-sponsored conferences as described above; (3) the information is provided to comply with the law (for example, compelled by law enforcement to comply with a search warrant, subpoena, or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (4) the information is provided to our agents, vendors or service providers who perform functions on our behalf; (5) to address emergencies or acts of God; or (6) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf. 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As the data controller, our customers are responsible for managing respondent data rights, and we will assist our customers in fulfilling these obligations.\n ‍ ","isBasedOn":"https://www.getaftercare.com/privacy-policy","dateCreated":"2026-07-19T23:35:29.826803+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/aftercare/finding/privacy-data-use-a47e7fa67de8716015aa","text":" Aftercare collects personal information about its website visitors and customers. 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Alternatively, if you are located in the European Union, you can also have recourse to the European Data Protection Supervisor or with your nation’s data protection authority.\n ‍ ","isBasedOn":"https://www.getaftercare.com/privacy-policy","dateCreated":"2026-07-19T23:35:29.826803+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/aftercare/finding/privacy-data-use-169a926ada8db94065c9","text":" We do not knowingly attempt to solicit or receive information from children.\n ‍ ","isBasedOn":"https://www.getaftercare.com/privacy-policy","dateCreated":"2026-07-19T23:35:29.826803+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/aftercare/finding/privacy-data-use-6fa6e780d0e985aa3634","text":" If you have questions, concerns, complaints, or would like to exercise your rights, please contact us at:","isBasedOn":"https://www.getaftercare.com/privacy-policy","dateCreated":"2026-07-19T23:35:29.826803+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/aftercare/finding/data-retention-28bd4a6eabf26ec69662","text":" Organizations using Aftercare have several options to customize data handling:","isBasedOn":"https://www.getaftercare.com/privacy-policy","dateCreated":"2026-07-19T23:35:29.826803+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/aftercare/finding/data-retention-36e8cbbfb1a2d1a8fbec","text":" These controls can be implemented through your account settings or by contacting our data protection officer.","isBasedOn":"https://www.getaftercare.com/privacy-policy","dateCreated":"2026-07-19T23:35:29.826803+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/aftercare/finding/data-retention-9bcd8bd6df0970144f72","text":" We maintain survey data for as long as the customer maintains an active account with Aftercare. This ensures our customers have continuous access to their historical data for analysis and research purposes while establishing clear boundaries for data lifecycle management. Upon account termination, we may retain the data for a limited period (typically 90 days) to allow for account restoration before permanent deletion.","isBasedOn":"https://www.getaftercare.com/privacy-policy","dateCreated":"2026-07-19T23:35:29.826803+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/aftercare/finding/data-retention-c2387b895aca4a7d0fc2","text":" Your personal data is stored by Aftercare on its servers, and on the servers of the cloud-based database management services the Aftercare engages, located in the United States. The Aftercare retains service data for the duration of the customer’s business relationship with the Aftercare and for a period of time thereafter, to analyze the data for Aftercare’s own operations, and for historical and archiving purposes associated with Aftercare’s services. Aftercare retains prospect data until such time as it no longer has business value and is purged from Aftercare systems. All personal data that Aftercare controls may be deleted upon verified request from Data Subjects or their authorized agents. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at: anand@getaftercare.com\n ‍ ","isBasedOn":"https://www.getaftercare.com/privacy-policy","dateCreated":"2026-07-19T23:35:29.826803+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/aftercare/finding/subprocessors-data-sharing-cb2641dbed7f31f23245","text":" The personal information Aftercare collects from you is stored in one or more databases hosted by third parties located in the United States. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval. On occasion, Aftercare engages third parties to send information to you, including information about our products, services, and events.\n ‍ \n A list of our third party sub processors:","isBasedOn":"https://www.getaftercare.com/privacy-policy","dateCreated":"2026-07-19T23:35:29.826803+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/aftercare/finding/subprocessors-data-sharing-64c1966f0f2c8ddba1f0","text":" As is true of most other websites, Aftercare’s website collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of Aftercare’s website, including a history of the pages you view. We use this information to help us design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences.\n Aftercare has a legitimate interest in understanding how members, customers and potential customers use its website. This assists Aftercare with providing more relevant products and services, with communicating value to our sponsors and corporate members, and with providing appropriate staffing to meet member and customer needs.\n ‍ ","isBasedOn":"https://www.getaftercare.com/privacy-policy","dateCreated":"2026-07-19T23:35:29.826803+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/aftercare/finding/subprocessors-data-sharing-1e5ce0a1d428841c74bf","text":" In order to provide certain AI-powered features, survey data may be processed through third-party language models provided by Anthropic or OpenAI. According to their SOC2 compliance documentation, these providers do not train their models on customer data sent through their APIs. This processing is conducted with appropriate security measures and data protection agreements in place.","isBasedOn":"https://www.getaftercare.com/privacy-policy","dateCreated":"2026-07-19T23:35:29.826803+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/aftercare/finding/audit-rights-dpa-residency-0803195189e50f0ce361","text":" Aftercare is headquartered in Brooklyn, New York City, in the United States. Aftercare has appointed an internal data protection officer for you to contact if you have any questions or concerns about Aftercare’s personal data policies or practices. If you would like to exercise your privacy rights, please direct your query to Aftercare’s data protection officer. Aftercare’s data protection officer’s contact information are as follows:\n Email: anand@getaftercare.com \n ‍ ","isBasedOn":"https://www.getaftercare.com/privacy-policy","dateCreated":"2026-07-19T23:35:29.826803+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10"}},{"@type":"Quotation","@id":"https://airinetwork.com/platform/aftercare/finding/audit-rights-dpa-residency-8b226fcc370bbe005527","text":" We do not otherwise reveal your personal data to non-Aftercare persons or businesses for their independent use unless: (1) you request or authorize it; (2) it’s in connection with Aftercare-hosted and Aftercare co-sponsored conferences as described above; (3) the information is provided to comply with the law (for example, compelled by law enforcement to comply with a search warrant, subpoena, or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (4) the information is provided to our agents, vendors or service providers who perform functions on our behalf; (5) to address emergencies or acts of God; or (6) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf. We may also gather aggregated data about our services and website visitors and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers, advertisers, and/or other third parties for marketing or promotional purposes.\n ‍ ","isBasedOn":"https://www.getaftercare.com/privacy-policy","dateCreated":"2026-07-19T23:35:29.826803+00:00","identifier":{"@type":"PropertyValue","name":"snapshot_sha256","value":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10"}}],"variableMeasured":[{"@type":"PropertyValue","name":"training_use","value":"medium","description":" Aftercare may use anonymized and aggregated survey data to train our internal AI models and improve our services. 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Information we collect about you will be processed in the United States. By using Aftercare’s services, you acknowledge that your personal information will be processed in the United States. The United States has not sought nor received a finding of “adequacy” from the European Union under Article 45 of the GDPR. Pursuant to Article 46 of the GDPR, Aftercare is providing for appropriate safeguards by entering binding, standard data protection clauses, enforceable by data subjects in the EEA and the UK. These clauses have been enhanced based on the guidance of the European Data Protection Board and will be updated when the new draft model clauses are approved.\n Depending on the circumstance, Aftercare also collects and transfers to the U.S. personal data with consent; to perform a contract with you; or to fulfill a compelling legitimate interest of Aftercare in a manner that does not outweigh your rights and freedoms. Aftercare endeavors to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with Aftercare and the practices described in this Privacy Statement. Aftercare also enters into data processing agreements and model clauses with its vendors whenever feasible and appropriate. 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All data submitted through surveys or APIs  is stored in our secure databases. 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With a few exceptions, this information is generally limited to:\n name \n personal/work email \n personal/work phone number \n We use this information to provide prospects and customers with services. \n We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services.\n From time to time, Aftercare receives personal information about individuals from third parties. Typically, information collected from third parties will include further details on your employer or industry. We may also collect your personal data from a third party website (e.g. LinkedIn)\n ‍ ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.getaftercare.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “How we collect and use (process) your personal information”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.getaftercare.com/privacy-policy#:~:text=%20Aftercare%20collects%20personal,(e.g.%20LinkedIn)%20%E2%80%8D%20"},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-19T23:35:29.826803+00:00"}]},{"@type":"PropertyValue","name":"privacy_data_use","value":"unknown","description":" For questions or complaints concerning the processing of your personal data, you can email us at anand@getaftercare.com. 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Upon account termination, we may retain the data for a limited period (typically 90 days) to allow for account restoration before permanent deletion.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.getaftercare.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Data Retention”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.getaftercare.com/privacy-policy#:~:text=%20We%20maintain%20survey,restoration%20before%20permanent%20deletion."},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-19T23:35:29.826803+00:00"}]},{"@type":"PropertyValue","name":"data_retention","value":"unknown","description":" Your personal data is stored by Aftercare on its servers, and on the servers of the cloud-based database management services the Aftercare engages, located in the United States. The Aftercare retains service data for the duration of the customer’s business relationship with the Aftercare and for a period of time thereafter, to analyze the data for Aftercare’s own operations, and for historical and archiving purposes associated with Aftercare’s services. Aftercare retains prospect data until such time as it no longer has business value and is purged from Aftercare systems. All personal data that Aftercare controls may be deleted upon verified request from Data Subjects or their authorized agents. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at: anand@getaftercare.com\n ‍ ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.getaftercare.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Data storage and retention”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.getaftercare.com/privacy-policy#:~:text=%20Your%20personal%20data,at%3A%20anand%40getaftercare.com%20%E2%80%8D%20"},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-19T23:35:29.826803+00:00"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" The personal information Aftercare collects from you is stored in one or more databases hosted by third parties located in the United States. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval. On occasion, Aftercare engages third parties to send information to you, including information about our products, services, and events.\n ‍ \n A list of our third party sub processors:","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.getaftercare.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Sharing information with third parties”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.getaftercare.com/privacy-policy#:~:text=%20The%20personal%20information,third%20party%20sub%20processors%3A"},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-19T23:35:29.826803+00:00"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" As is true of most other websites, Aftercare’s website collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of Aftercare’s website, including a history of the pages you view. We use this information to help us design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences.\n Aftercare has a legitimate interest in understanding how members, customers and potential customers use its website. This assists Aftercare with providing more relevant products and services, with communicating value to our sponsors and corporate members, and with providing appropriate staffing to meet member and customer needs.\n ‍ ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.getaftercare.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Use of the Aftercare Website”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.getaftercare.com/privacy-policy#:~:text=%20As%20is%20true,customer%20needs.%20%E2%80%8D%20"},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-19T23:35:29.826803+00:00"}]},{"@type":"PropertyValue","name":"subprocessors_data_sharing","value":"unknown","description":" In order to provide certain AI-powered features, survey data may be processed through third-party language models provided by Anthropic or OpenAI. According to their SOC2 compliance documentation, these providers do not train their models on customer data sent through their APIs. This processing is conducted with appropriate security measures and data protection agreements in place.","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.getaftercare.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Third-Party AI Processing”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.getaftercare.com/privacy-policy#:~:text=%20In%20order%20to,protection%20agreements%20in%20place."},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-19T23:35:29.826803+00:00"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" Aftercare is headquartered in Brooklyn, New York City, in the United States. Aftercare has appointed an internal data protection officer for you to contact if you have any questions or concerns about Aftercare’s personal data policies or practices. If you would like to exercise your privacy rights, please direct your query to Aftercare’s data protection officer. Aftercare’s data protection officer’s contact information are as follows:\n Email: anand@getaftercare.com \n ‍ ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.getaftercare.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “Data Protection Officer”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.getaftercare.com/privacy-policy#:~:text=%20Aftercare%20is%20headquartered,Email%3A%20anand%40getaftercare.com%20%E2%80%8D%20"},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-19T23:35:29.826803+00:00"}]},{"@type":"PropertyValue","name":"audit_rights_dpa_residency","value":"unknown","description":" We do not otherwise reveal your personal data to non-Aftercare persons or businesses for their independent use unless: (1) you request or authorize it; (2) it’s in connection with Aftercare-hosted and Aftercare co-sponsored conferences as described above; (3) the information is provided to comply with the law (for example, compelled by law enforcement to comply with a search warrant, subpoena, or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (4) the information is provided to our agents, vendors or service providers who perform functions on our behalf; (5) to address emergencies or acts of God; or (6) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf. We may also gather aggregated data about our services and website visitors and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers, advertisers, and/or other third parties for marketing or promotional purposes.\n ‍ ","additionalProperty":[{"@type":"PropertyValue","name":"confidence","value":"high"},{"@type":"PropertyValue","name":"snapshot_sha256","value":"e89ed26d787af2bcf5b0d1bcb63197db77f86ba251ab52d31fad98bc30589c10"},{"@type":"PropertyValue","name":"wayback_url","value":""},{"@type":"PropertyValue","name":"source_url","value":"https://www.getaftercare.com/privacy-policy"},{"@type":"PropertyValue","name":"structural_citation","value":"Privacy Policy › “HyperDX - platform observability”"},{"@type":"PropertyValue","name":"citation_basis","value":"heading_path"},{"@type":"PropertyValue","name":"deep_link","value":"https://www.getaftercare.com/privacy-policy#:~:text=%20We%20do%20not,promotional%20purposes.%20%E2%80%8D%20"},{"@type":"PropertyValue","name":"retrieved_at","value":"2026-07-19T23:35:29.826803+00:00"}]}]}}